Frontier Airlines

Not Verified | By far the worst trip I've ever taken. It was my first time flying frontier, but also my last. The staff is extremely rude. At the gate, I was asked to put my personal item in the measuring bin. It fit easily, however, the lady eyes my wallet in my hand (which slings around my shoulder) and says "this has to fit in the bin too because it's a personal item". That makes absolutely no sense and I wasn't able to fit the wallet in the bin as well - she created such a ruckus and made me rearrange my entire backpack for a wallet. This weight thing is ridiculous first of all, and having absolutely no leniency for something as small as a wallet is just absurd. It felt like they're out to make your trip as stressful as it can be. Furthermore, they gave my friend a really hard time about her baby's car seat. She paid for an extra seat for her 6-month-old, and had called and confirmed that she could put the car seat on the seat. However, they refused to let her bring it in at the gate, and made her pay an extra $70 for "extra luggage". This is the worst flight, worst crew and worst service I've ever seen. Not worth the "cheap tickets" because they charge insane amounts at the gate for stupid reasons.

✅ Trip Verified | We travel with Frontier between DEN and PHX and DEN and MSN often. As carriers go, Frontier has consistently delivered a decent experience and has been more or less what you would expect from a discount airline. My now seven year old daughter loves flying Frontier because of the animals on the tail and wings. She really treasures the animal cards the flight attendants give her. Since we fly Frontier often, we make sure to only bring items that fit in the sizer and have been bringing the same bags for years. My daughter's little suitcase she brings just fits in the bin. Today, Weds, Oct 5th. as we happily boarded our 10am flight from DEN to MSN, we endured the usual bag size check. When I attempted to move the wheels of the bag so the bag could slide into the sizer, I was told that if I had to do anything to make the bag fit in the bin that we would have to stop boarding and pay a $99 carry on fee to bring the bag with us. I told the gate attendant (who I later learned was the manager) that I did not have $100 to spend and that we needed to get to WI so my daughter could see her grandparents. My daughter, upon hearing this exchange, burst out crying. The manager offered no kind words and sent me to the back of another line. We waited for a short time, my daughter sobbing as I tried to comfort her. When we got up to the front, the gate agent informed us we needed to pay $99 to board the flight with my daughter's bag. I let her know that the bag did fit and that it was the same bag we always brought when we flew Frontier. She offered no empathy and when asked to get the manager simply pointed at the gate agent that had sent us to her in the first place. When I insisted I talk to him she ignored me, told me to move, and began serving other customers to one side of my daughter and I when I refused and requested to speak to her manager again. After this, my daughter and I, both crying and feeling humiliated, stood to the side as several of our fellow passengers offered to pay the $99 so we could board the plane. I moved my daughter's belongings from her suitcase to a souvenir bag we bought at the nearest store and tried to comfort her while telling her we needed to throw away her suitcase (blue with rainbows, bought when she was three and one of her favorite things) so we could board the plane. Just as I was about to leave the suitcase to board the plane, crying in earnest, completely embarrassed, with my daughter sobbing, the gate agent called us back over and let us know that her manager had elected to pay for our carry on himself. I apologized for being short with her earlier and she swiped a card (presumably the manager's) and payed for my daughter's suitcase as a carry on. The manager scanned our boarding passes, saying nothing about what had happened, and we boarded the plane. After this experience, I can't foresee flying Frontier again. Yeah, it turned out okay in the end, but the best thing about it was the care my fellow passengers showed to a mama and her crying child. I'd prefer my money go to pretty much any other airline or mode of transport. It's also really disappointing that Frontier puts its front line employees in the position they do. I don't want to support that either. Next time you want to pay to endure humiliation, sit in a tiny seat, pay a premium for luggage and be spoken to in a condescending manner by gate staff, fly Frontier!

✅ Trip Verified | They changed my flight, which extended my trip 2 extra days forcing me to spend 12 hours in Vegas airport, and 9 hours in Denver airport. Once I finally was able to board my last flight (out of 4) they didn’t have enough people on the flight and started charging for carry on bags. Luckily, I flew with them before and haven’t been charged for my small backpack my last 3 flights so I didn’t have to pay. They made me pay $100 to take a small backpack on that for the last 4 flights I had I was able to put it under the seat. This airline is disgusting. They know nothing about good customer service, they take advantage of people.

Not Verified | I had one of the worst experiences riding with Frontier Airlines the morning of September 30th, leaving from gate D1A. My flight originally was supposed to board around 7:12am and didn’t board until a little after 12 pm, so it was over a four hour wait to begin with. However the rude experience happened as the other customers and myself began to board. The supervisor in charge asked passengers to check the size of their bag, I had no problem checking my bag as my bag was under the requirement size. Went Back to the supervisor who was busy checking ppl in and told her it fit, she then rudely told me to go back and call her to check which I did. However I now had to wait as others were ahead of me. Before I was finished checking once again she began telling me that I took too long and she’s closing the door. I began asking her why she was closing the door on me after a four hour wait and after waiting online to check my bag size. I began to cry letting her know I’m traveling to a funeral. She leaves towards the plane shuts the door. Comes back and tells me to come. As we are walking to the plane she says I was going to let you fly but just had to make you sweat. She was the most unprofessional and rude person I have ever encountered traveling. I will try my best to never take frontier after that experience.

✅ Trip Verified | I booked a flight home to see my family for the first time in years. I'd made it through the entire pandemic unscathed - naturally, the day of my flight I started to feel pretty sick. Out of an abundance of caution, I took an at home COVID test and popped for positive; my flight was only a few hours later, so I quickly got in touch w/ Frontier to see what they recommended. The person with whom I chatted told me that I needed an 'official' positive test from a clinic/doctors office - at home test would not be submitted. He also specified that it needed to be within 4 days prior to the flight. Obviously, as there was hours remaining, I continued to press in the chat that I had no problem getting the test, but that it would clearly not be from 4 days before. Me - "If I am able to schedule for today, is that sufficient?" Frontier - "If you're unable to make your flight today, you can still submit medical documentation." Me - "I will definitely not be on the flight today, for the safety of the crew and other passengers. What is the correct course of action from your end - should I simply not show up? Or is there something that must be done from your end?" Frontier - "The option here is to cancel the flight and you can submit a positive result of covid from testing facility, doctor's office, or clinic." The first available test was the following morning - as requested, I went, test, showed positive, and submitted. Frontier refuses to honor the chat. They also are totally unwilling to entertain the idea that it was not possible to set up a same-day, in-clinic COVID test at 3PM. Their email back. "Dear xxxxx, Thank you for taking the time to write to us. I am sorry to hear that you are not satisfied with the resolution that was offered. It is never our intention to be insensitive to our customer’s opinions regarding their experience with Frontier Airlines. The airline has guidelines and policies in place to help ensure that all passengers are handled in a consistent manner for most situations that are encountered. While reviewing the message you forwarded, it shows that the chat agent already informed you that all documentation provided will be subject for approval. Jude also stated that we are requiring a testing documentation from a medical provider within 4 days prior to travel. And that at-home test will not accepted. However, the testing documentation you provided was outside the 4 days prior to travel that we require as per policy. We must respectfully inform you that we are unable to grant an exception to policy. We appreciate the feedback you have provided. Thanks, Reservations Specialist Frontier Airlines" Will never fly with these people again.

Not Verified | My family and I was supposed to leave on 10/04/22 at 8.50pm, flight got delayed twice to finally get canceled, airline did nothing to help us out, we waited at the airport until next morning at 5.45 am to flight to Orlando, to again be stuck there the flight has been delayed three times and still waiting. The airline’s staff are rude, we are tired, sleepy and hungry, now they’re saying maybe in an hour, in the meantime we had reservations for a hotel and a car that I already paid for, and nobody is willing to pay our loss.

Not Verified | Washington to San Francisco via Denver. Worst travel experience ever. The airlines intentionally let you any personal items that fit underneath the seat but will force you pay 100$ per item on your connecting flight. It’s all a big scam. The boarding staff were the worst you can get.

Not Verified | The flight attendants did a great job, but this airline is horrible. I’ve given this airline 3x chances every time flight had been delayed 2+ hours idk why?? And on top of that we had to remain waiting when we have finally arrived to the destination because the gate is unavailable? Somebody really needs to buy this airline out and improve it.

✅ Trip Verified | San Antonio to Chicago. This was the most horrible airline I have ever had to endure. The staff are rude they try to police you in regards to your personal items they’re inconsistent and they charge for everything, they even try to charge you for an empty seat. Whatever you do, do not fly with this airline you’ll be sorry.

✅ Trip Verified | First time flying Frontier and will absolutely be my last time, went through security once and everything was fine then had two delays and had to get a new flight because I’d miss my connection and there were no workers at the main assist area. Went through security again and they want to take toiletries that are sealed, like I didn’t just go through security 1 hour ago. Didn’t update me on the delay until about 30 minutes prior, charged me almost 70$ for a carry on. This whole airline is a inconsistent sloppy scam. Will never fly again, avoid at all costs.