Etihad Airways

✅ Verified Review | Cochin to London via Abu Dhabi. Service on a decline. One the first leg to Abu Dhabi we were served by an uncaring lady. She was robotic, no smile, no courtesy, nothing. The choice of meal had ran out on a flight that was not even full. On the second leg of the journey, the meal served was awful. Rice and lamb served was inedible as it was very salty, the salad tasted stale. Traveling with a child I thought Etihad might provide a toy / colouring book to keeping them engaged for sometime, nothing was provided. Booking for a family of 6, I had choices when I booked with Etihad. My past experience was good which swayed my decision, even though at the time of booking the competitors had slightly lower rates. From now on Etihad will be my last choice.

✅ Verified Review | Johannesburg to London Heathrow via Abu Dhabi. It has now been over a week since I arrived on a delayed flight, which featured a chaotic boarding process and management. My luggage has also disappeared and we are still not closer to getting this back. We have been informed it is at London Heathrow, but cannot contact anyone there to confirm this. Etihad has left this to the passenger to chase up - and after more than 50 calls and several messages left, there is still no active response in place to assist me. I am a 68 year old lady with medical conditions. Some of my medication is in this suitcase. Quite frankly, the service on this occasion has been dismal. I note from a recent review that this was also experienced the same issue on a completely different flight with little resolution shown from the airline. I am disappointed and disgusted. Hopefully I am able to follow this review with an update, but so far we are not convinced that they are able to do what is necessary.

✅ Verified Review | Sydney to Abu Dhabi. Check in, lounge in Sydney, onboard service and cabin were excellent. Seats on the A380 has plenty of room, privacy and storage. Meals excellent. Wifi available onboard but cost $$. The arrival business class lounge in Abu Dhabi airport was a nice addition.

✅ Verified Review | Abu Dhabi to Düsseldorf. Fast, but unfriendly checkin at Abu Dhabi Airport. Very crowded airport and chaotic boarding. Seat hard and very tight for a tall person like me. Service robotic with no smile. A tiny breakfast was served on this 7hr flight. I really felt like being on a budget carrier. Flight arrived on time. IFE is not as good as Qatar Airways or Emirates. Overall a rather unpleasant flight on a carrier on the decline. Unfortunately the only airlines flying direct between Germany and AUH.

✅ Verified Review | Mumbai to Chicago via Abu Dhabi. My bag was delayed, arriving Chicago the day after I arrived. That happens occasionally, and in itself would have been acceptable. What is not acceptable is that Etihad took many escalations over 8 days after arrival to trace and deliver the bag. Further, Etihad is trying to avoid issuing the nominal reimbursement I sought under the guise of legalese. This is absolutely unprofessional behaviour all around. Once the bag arrived in Chicago airport, it seems to have vanished into a black hole. The status file disappeared from the baggage tracing link on Day 2. On Day 3 and 4, Phones to the number at Airport were not picked up. Emails sent to airport got no answer. Tweets to etihad got no response. It took three calls to Customer Service (over next 4 days) before I reached a manager who could reach airport manager who initiated delivery. Its been nearly 5 weeks after the travel date, but Etihad is unwilling to initiate a reimbursement. My mistake that I was trying to be nice in making the claim. On tweeting about the reimbursement, Etihad said their records showed baggage delay of only one day. This, when I have mail from Etihad baggage team more than a week after my arrival, trying to plan delivery. Amazing lack of customer centricity. From an airline which gets rated as one of the best!

✅ Verified Review | Dallas Ft Worth to Hyderabad via Abu Dhabi. Very rude staff at check in counters, was threatened that I will be put on 'no fly list' just because our carry-on bag is an inch longer than the specified measurements. My finger was cut in the process of trying to fit it in the bin and was forced to apologize to the staff at the boarding gate or I will not be allowed to board after I checked in and passed thru security checks.

✅ Verified Review | Lahore to New York via Abu Dhabi with my husband, 10 year old son and 2.5 year old daughter on 20th June 2017. We returned to Abu Dhabi on 9th August. We are booked to fly to Lahore on 13th August 2017. This was a family holiday and we were all very excited. We had heard great things about Eitehad and had very high expectations. Unfortunately our experience with Etihad has been just average. The only incredibly positive point was the immigration at Abu Dhabi Airport which saves the hassle of long waits at JFK after a long flight. The flights on the 20th of June had a staff which was curt and not at all interested in going the extra mile. The staff on the 8th August flight was much warmer. But we had another disappointing experience when an elderly lady who was traveling alone, felt unwell and was weeping with extreme cold and discomfort we reported it to a female stewardess. She gave her hot tea and told her, rather firmly not to weep. My husband asked a fellow lady passenger to put on some socks on her and comforted her. The lady stewardess never returned to check on her even once. This was when 6 hours of the flight were still left. This is not the kind of care and attention one expects from any airline, especially the one which claims to be the best. The food quality and taste was below average on all the flights. The flight to Abu Dhabi on 8th August served a meal which was vegetarian only, had no other option, and the taste was disappointing. They had nothing for the kids other than the kiddie meal, which was the same Pasta both times. There were no extra Chocolates, crisps or cookies available. Kids do tend to get hungry on a 14 hour flight.

✅ Verified Review | Flew Cochin to Zurich via Abu Dhabi. Hugely disappointing. Had in my head that Etihad would be as good as the other UAE airline. I was wrong. Etihad has a confusing business strategy. They purport to be a premium airline (which perhaps they are in the premium cabins but the best airlines get it right across all products. These were my first flights with Etihad, there was nothing really bad about the flights but there was just nothing really right about them either. Seats on both flights were tight, not very comfortable. Food on the first flight was ok but the food on the second flight was awful. Drinks selection very average. Abu Dhabi airport is at best underwhelming, chaos, perhaps the new terminal will improve things. I don't drink booze flying but had I wanted to I didn't see any on offer. Service was lacklustre on the 787. The 787 as with everyone that uses this aircraft should have been a chance to really improve customer experience, with Etihad there was nothing dreamy about this dreamliner. I got the flight with miles so at least it didn't cost anything to find out that its not an airline I would choose to fly with again. Very average all round. Oh one good thing the ground staff in Cochin were very helpful.

✅ Verified Review | It was our first flight on an Etihad A380 flying from Marseilles to Abu Dhabi via Paris, and I must admit the experience was a bit disappointing comparing to the experience I had with some other airlines that also fly the A380. The legroom was far less than on the B777 we had on the outbound flight, and I also felt the seats to be narrower. Food was very average, with only two meat options offered and not even a piece of cheese. Service was also minimalist, as no one bothered to offer us any drinks outside of meals, on a 7 hours flight. You had to go to the galley, where attendants were chatting to get some water. Not impressed at all to be honest. The only positive was the entertainment system.

✅ Verified Review | Abu Dhabi to Shanghai. I have been flying Etihad Airways for the past year from September 2016. The first time, I loved the service, the food, the wifi service on the plane and service by the cabin crew. Today, I am missing most of the thing I loved from Etihad because the food is terrible, wifi is not accessible anymore (at the beginning I used to pay about 30$ for unlimited traffic for 24 hours, now is 20$ for 180mb) and the service is no longer as it used to be. Therefore, I can say that the airline has been getting worse and worse.