✅ Verified Review
| Ho Chi Minh City to New York via Abu Dhabi. Stay, stay away from Etihad at all costs. I had one single trip booked from SGN to JFK, with worst experience ever in my almost 30 years of flying. I've read good stories and recommendations on Etihad, and conveniently there was a good flight from SGN to JFK with one stop at (Abu Dhabi) a very convenient time at 8:00pm, arriving around 10am at JFK. Flight got cancelled and booked for another flight 9 hours later: aircraft issue - understandable. I was offered hotel and rides back and forth upon my arrival at the airport - still understandable. I did not take this offer because I wanted to spend more time with my family. Due to this flight delay, my whole itinerary changed: SGN-AUH-IAD-JFK. There was another flight straight from AUH-JFK but regretfully missed by few min, but they weren't going to let me on that plane anyway - I paid for a one stop flight. I was boarding for flight from AUH and heard an Etihad staff yelling at a passenger in a line to move away? The passenger looked so dumbfounded. Extremely unprofessional behavior. Arrived and found out flight was cancelled from IAD to JFK. They did not offer me hotel (did offer a discounted rate), nor another method of ride to JFK that night. Had a meeting at work the next morning, how inconveniently arrived just a night before the meeting due to delays and cancellations. Therefore, I decided to take a train, but I had to wait for my luggage at an office, and the lady there, who was associated with JetBlue, got me on a free shuttle from IAD to JFK (Which I truly appreciated). Overall, my flight was extended by 12 hours, arrived 15+ hours later than expected, extra costs I spent at the airport. After this incidence, I requested for a refund of my ticket or at least get compensated for the cancelled flight that I never took and for the major changes (one stop flight -> two stops). They did offer me some compensation after 2 months, and I received 15,000 miles on Etihad. I can't even go anywhere with 15,000 miles. I argued that I deserve more, but they reviewed and concluded that was enough for me, they said. I received the miles just because I might be able to transfer these miles to another airlines that I take, if not, it's just going to rot there. I will never be taking Etihad again, and will strongly recommend against it. Just thinking about my experience with Etihad makes me so angry..