Etihad Airways

✅ Verified Review | Amman to Manila via Abu Dhabi. It was my first time flying with this airline and am very pleased and wish to commend the airline for accommodating people with disabilities. I flew with a knee brace after I injured my knee while. I was very surprised in a positive manner that the aircraft have toilets for PWD. Also the crew accommodated me in a seat where I could stretch my right knee in a relaxing way. Kudos to the flight crew and management for accommodating me and making my flight experience much more pleasant.

✅ Verified Review | Flew Kuwait to Mumbai via Abu Dhabi with Etihad. Boarding was effortless at both airports. Despite several negative reviews, the service was impeccable beating all odds. Cabin staff were courteous and attentive and also had a brief chat at the bar. Seafood meal was interesting and sumptuous. Chauffeur at Mumbai Airport was an excellent ride home. The only big negative is the Abu Dhabi Airport which is not Etihad's fault. Sad to see the A380 pulled out from Mumbai route.

✅ Verified Review | Cairo to San Francisco via Abu Dhabi. My flight from Cairo was delayed 2 hours and was not notified via email but upon check in. I was able to get my boarding pass to my connecting direct flight from Abu Dhabi to San Francisco. I was cancelled out of my connecting flight and booked on a different flight while in the air. My family tried several times to re book me on my original flight and were the told that they could not. I arrived an hour before my connecting flight, rushed to the gate and was told I could not get on or change my flight. My flight had been changed without my approval to a non direct flight with an 6 hour layover in Abu Dhabi and another 3 hours layover in LA. I was given a pass to the lounge where I was told I would get a room and could sleep. When I got there I was told there was no rooms available. I put two chairs together to sleep and was woken up and told they had to be separated. Their customer service is awful! I could have made my connecting flight but they wouldn't allow me. I will never fly this airline again and urge you not to either. It is not worth the hassle, aggravation and stress of it all. An original 23 hour journey turned into 38 hours because of incompetence on the airline personnel.

✅ Verified Review | Colombo to New York return via Abu Dhabi. Ticket gave fair choices with flexibility to choose each leg independently. We bought the outbound with economy saver and return with economy flex by paying $200 or more, which clearly states "Free date changes and cancellation" under the economy flex rules. Again, everywhere it states above and nowhere it states that you have to buy the ticket separately for each leg to apply the fair rules. If I knew or it was clearly stated, I would have bought two legs separately because there is no concession if ticket is bought with return. So, we bought the ticket by paying more for return leg because we wanted to have the flexibility as stated for free change and refund. When we called Etihad to cancel the flight on 07/16/2017, the representative maintained that refund would not be free because we bought it together with economy saver and most restricted rules apply. This rule is not stated anywhere under the rules of economy flex class rules. I canceled the ticket and they kept $200 although it supposed to be a free refund.

✅ Verified Review | Paris to Melbourne via Abu Dhabi with Etihad. Check in at CDG - I had to return to check in to obtain a baggage receipt which was not given to me. From experience it’s needed. Was greeted and offered a drink which never arrived. A meal order was taken and I was asked when I wanted to eat and when. As I had snacked in the lounge I didn’t want it for a few hours. However it arrived quite soon after take off along with other passengers’ meals. Again no drink which was ordered. The usual bottle of water was not waiting in my seat or offered during the flight. Dessert was ordered. Again it never arrived. About seven hours later I asked for an item from the Etihad order at any time menu. It arrived 45 minutes later. I had to ask twice for something to drink. Entertainment was largely not interesting and was much the same as my flight seven weeks previously. My priority tagged luggage arrived an hour after landing as I was completing a lost luggage claim. Last year my luggage arrived a week later. The only thing consistent about Etihad is their inconsistency.

✅ Verified Review | I travelled from Helsinki to Dar es Salaam via Berlin and Abu Dhabi, with Air Berlin and Etihad Airways. I arrived in Dar es salaam and my luggage was missing until today, 3 weeks later. I have returned to Finland since and was told by Etihad Tanzania that they found my luggage and they have sent it back to Finland - which i was supposed to get on 10th July. Unfortunately until today I haven't received it and the weird thing is that, when I ask Etihad Tanzania why I haven't got my luggage, they tell me that "they can't get hold on Etihad Finland to deliver my luggage".. When i contact Etihad Finland, they say "we have no idea of my issue and therefore I should contact back to Etihad Tanzania". I decided to contact Helsinki airport and they confirm that they don't have my luggage. It has been 22 days since my luggage was missing and according to the policy after 21 days of missing luggage, they have to pay me, so they are trying to trick me by lying to me that they have found my luggage but there is a problem with delivering. Be aware of this airline. I won't recommend it to anyone.

✅ Verified Review | Abu Dhabi to Cairo. I usually fly by Etihad Airways. On my trip to Cairo on 9th July I was shocked with the poor service and treatment of one of the hostess which I could not imagine how she was been hired by Etihad Airways with such negative attitude. Other passengers complained as well of her attitude and her supervisor came and apologized on her behalf.

✅ Verified Review | Abu Dhabi to Los Angeles. Three of us : wife, kid and me were located in different seats, despite requesting multiple times. Same experience with others in the flight. The crew was heartlessly watching as people requested one another to be allowed to sit to the next of kin. Very discourteous, dispassionate crew. Everyone on the flight said that they wouldn't be flying with them again.

✅ Verified Review | I had a flight from Jeddah to Melbourne via Abu Dhabi, and finally from Melbourne to Sydney. I specifically chose to go the longer route via Melbourne so that I could get to Sydney on Tuesday night as I had a day full of meetings on Wednesday. I got to Jeddah airport 3 hours before the flight and was able to easily get through the check in and immigration procedures and was on the plane by about 4.15pm with the flight due to depart st 5pm. Unfortunately the flight did not depart at 5pm due to Etihad deciding to wait for passengers and eventually departed over an hour later at about 6.15pm. We were due to arrive in Abu Dhabi at 8.40pm and my connecting flight to Melbourne was at 10.10pm. I anxiously hoped we would pick up speed and get there on time but we arrived at about 9.30pm instead. I desperately needed to make my connecting flight so I checked the gate number on the screen before we arrived and it was gate 61 which was in Terminal 3 and we were arriving in terminal 1. As soon we disembarked I ran as fast as I could to gate 61 and made it to the gate and through security while others were still boarding. As I was about to get on the flight the Etihad personnel said that I was rebooked and could not board the flight. I explained that I had run from my previous flight and there was still 25 minutes till the schedule departure and that I should be allowed to get on this flight. While we were debating several other people who came after me were allowed on the flight which I thought was just wrong. They eventually sent me to the transfer desk who arranged a hotel and meal voucher for me. I was expected to sleep in my already sweaty clothes and come back in the same clothes with no compensation or allowance for some temporary clothes. I asked them to allocate me the same exit row window seat that I had on my original flight and they were not willing to do that. They did not even arrange for me to have my special meal on my rebooked flight. I eventually ended up at the hotel which required me to pass immigration and leave the airport and then after about a 20 minute drive get to a hotel. There is a Transit hotel in the airport which would not require you to leave the transit area or the airport and clearly to save money they booked me into a Holiday Inn outside of the airport. I then about the meal voucher and it was limited to 50AED. That amount would only pay for a sandwich but not even a soft drink which is again ridiculously cheap. I then had to be ready for pickup at 8am in the morning for my flight at 10.45am. I was taken to the airport and as my bags were checked in I was sitting at the gate over 2 hours before the flight which was completely unnecessary as I had to rush out of the hotel and didn't have a chance to shower before I left and now I was stuck waiting at the gate. If they has just booked me into the transit hotel in the airport I would not have this situation. I asked if I could use the lounge to pass some time and was refused. I then realised that all of this hype about Etihad being the world's best customer service airline was a big scam. I would advise anyone who expects good customer service to stay away from Etihad.

✅ Verified Review | Abu Dhabi to London. Check in and security was great. Even though I had to go to another desk to pay cash for my excess baggage, I was through to my gate in 20 minutes! On the plane, I was asked if I could move to a seat behind so a mother and child could sit together which was fine. The food was good, I had mac and cheese although I did not like the bean and peas vegetable mix and would have preferred a salad. For entertainment there was a good variety of Hollywood, European, Indian, and some Asian cinema as well as TV shows. I would quite like to see more Asian movies as there were only around three. Seat-wise, I had enough legroom in a normal seat as did the gentleman seated next to me. After a while, I got a little sore but who doesn't when they are seated for hours on end? The staff were attentive and professional, even when there were pesky passengers rushing down the aisle to the doors literally as soon as the plane had landed and had to be repeatedly told to go back to their seats. All in all, a great flight.