✅ Verified Review
| Jakarta to Berlin via Abu Dhabi and Belgrade, I was looking forward to enjoy a pleasant flight. The first flight from Jakarta to Abu Dhabi was an Etihad operated flight, the last two flights were Air Serbia operated flights. For those, who do not know Air Serbia: Etihad owns 49% of that airline and manages it. The first flight was a night flight, departing 0:10 am. My seat was not reclining as it should. It was going back to normal position, when I leaned forward a little. The flight attendant confirmed that the seat has a defect, and told me, she would try to find a solution. Well, nothing happened, not even a feedback. After 23 hours of travelling with Etihad (including waiting times at the airports), I was about to start my final flight to Berlin at Belgrade on time. While waiting in the airplane I fell asleep, just to wake up 20 min. after regular departure time, because of the pilot's announcement: All passengers would need to leave the airplane due to a technical error. Then, we needed to wait, without knowing, what would happen next. This took around 3 hours. The airline provided water and apple juice for free but no information. Then, the flight was cancelled. The ground staff told us, that we would get new tickets immediately and after that we would stay in a hotel to catch our new flight connection on the next day. What they did not tell us: Everybody would need to wait until all new tickets are issued. No option to buy food is available at that part of the airport. After that, we would be transfered directly to the hotel. This happened another 2 hours later. While waiting for the new tickets to be issued and in the bus for the other passengers whose tickets have not been issued yet, no food was provided. So 5.30 hours after the regular departure time, I was checking in at the hotel. It was 11.40 pm local time and they were about to pick me up at 4 am the next day, so that I could catch my flight in the morning at 6.35 am. At the hotel we were finally provided a food bag, with a sandwich in it, an apple, drinkable yoghurt and chocolate mousse...The hotel kitchen was closed already...too late. The spa was also closed by the way. Well, I did not get any sleep that night, because I was so afraid of missing my next flight, because I was super tired. All in all, the way I was treated as a customer was semi-professional. I would probably choose a different airline next time.