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| Frankfurt to Melbourne via Abu Dhabi. Extremely disappointed with the poor service and below average standards on our flights. We visit family in Germany every year and having flown other airlines (business class) we took our agents recommendation and flew Etihad Airways for the first time and most definitely the last time. I am taking the time to write this review just on 24 hours from getting home because my husband, daughter felt that we were (and other passengers) inconveniencing the crew. Their negative attitude and lack of professionalism were not acceptable. On a positive note checking in at Frankfurt Airport was excellent, easy and staff were friendly. However, from the moment we entered the aircraft we noticed the cabin crew rushing around, looking very stressed and un politely pushing passengers aside saying, “please move” to get past. At no time were we properly greeted or welcomed on board. The aircraft on our first leg of the journey was old and a bit shabby and the seats were not really comfortable. When we ordered our meal (I requested the lamb dish) I was told they had run out! After dinner was served the staff disappeared and were pretty much non-existent. Fortunately, it was only a 6.5 hr flight. However, the second leg of our flight 12.5 hrs was dreadful. Larger aircraft and seat/bed comfortable, our biggest disappointment again was the cabin crew. Except for one crew member who was somewhat polite the rest of the crew were unprofessional and just not visible during the flight. I requested a meal at about the 6-hr point of the journey and had to wait an hour – the food however (Grouper) was really good! My biggest shock came 1.5 hrs before landing in Melbourne when I woke up and requested a cup of coffee and some breakfast (they did not come to me I had to go to the galley). I was told by the female attendant that the ovens were turned off and they had no hot meals left. I explained that I had several hours in Melbourne to connect to Sydney and asked if I could maybe have a coffee and some toast to which the female crew member said, “you could get some breakfast and a better coffee in Melbourne”. I could give you more details about our whole journey but want to limit by saying I will not recommend Etihad to family and friends and certainly not fly Etihad again. I know that it is not Etihad's fault but Abu Dhabi Airport was also a nightmare - understandably a larger airport than Sydney but even though we were in transit everyone had to go through security checks (applaud this) but was chaotic and over crowed and understaffed. Scary airport! In a few words, very poor service and below average standards – we will stick to Singapore Airlines, Thai and Lufthansa no matter what the price difference is!