Emirates

✅ Trip Verified | Dubai to Manila. Old 777 was the equipment used in this sector. IFE was not good as it was old. Every 10 seconds if you are watching a movie or listening to music it buffers. I decided to stop what I was watching instead. I cannot complain to the crew as I notice the same issue with all other passengers when I looked at their screens. The crew is not good. Don't smile at all. Grooming check to be done for them as they look so haggard even at the start of the flight. The only good on this flight is non stop.

✅ Trip Verified | Heathrow to Auckland via Dubai. We were looking forward to flying with Emirates as they are rated very highly on some websites. We were left very disappointed on the first leg of the flight. The crew were miserable and unfriendly. One in particular was sarcastic, rude and extremely unhelpful. Another couple next to us also mentioned how rude she'd been. I complained to Emirates and they said it will take 30 days for a response. In my book that's not good enough. Will stay clear of Emirates from now in.

✅ Trip Verified | Emirates service has really gone down in the last few years. Probably, it has resulted from the cost-cutting measures they had to take. It's competition Qatar Airways has, on the other hand, improved quite a lot and even Etihad has better service on some parameters. On my last trip I observed the following: 1) The flight was delayed from 4.10 to 4.40 from India according to the announcement but the flight actually started boarding at 5. Because of this most of us were running for our connecting flights in Dubai. 2) At least 10 passengers when reaching Zurich couldn't find their luggage and we hope to get it tomorrow. 3) They recently introduced a 20kg limit on international flights for the economy class. What a good way to surprise customers and make more money. 4) I cannot explain how rude the staff were. 5) The toilets were not clean and the body lotion was not refilled. 6) Headphones were not working and they had to change it twice for me. Oman Air has disposable earbuds, they should learn from that. 7) Food was awful. They should learn from Etihad or Qatar. I cannot even think of comparing Lufthansa or any other European Airline.

✅ Trip Verified | Flew Birmingham to Sydney via Dubai. I fly this route frequently and this has been the worst case of passenger handling I have come across. Emirates has 2 gates (42 and 44) and 4 air bridges to load the plane, yet the affair was poorly managed and far beneath a quality airline. The attendant at the boarding gate lounge screened every boarding pass and sent various zones away to ‘take a seat’ (when there aren’t any seats near the gates). Perhaps use of a sign or 2 would be wise. Perhaps Emirates you can find a way to load a plane through 2 lounges without treating the passengers as inconvenient cattle. The staff gave poor instructions and were cranky with the crowd. Comments like ‘you’ll all get on’ shouldn’t be needed. At one point we were all told to line up against the glass outside the lounge like school kids. Enough to go back to Qatar or Etihad on my next flight.

✅ Trip Verified | Chicago to Dubai in business class. 20 minutes after take off I pushed the button requesting a flight attendant as I needed a drink before I take my medicine to get some sleep. 15 minutes later no one showed up, I assumed and understood that they may be busy helping others. So I decided to go to the galley to get it myself. Where I was met by a cabin staff who initially refused to serve me but she started to question me why do I wanted the drink now ? What reason? Can't you wait? I politely kept silent until I got my drink and went back to my seat. Few hours later and I had been no longer than 6 minutes in business class lavatory I heard banging on the door. I signaled I heard the knocking. Another minute later the banging started again as I was finishing washing my hands. Hurried up to open the door only to find the same staffd was knocking asking if all OK and questioning why I spent that much time in the toilet? I never responded but politely requested the purser who came to apologize. We all know that their service level is on the decline but never thought it would get that low. I can't say I will never fly Emirates again as they serve routes and timing that I have no alternates for but I will avoid them as much as I can.

✅ Trip Verified | Hamburg to Mumbai via Dubai. Emirates has been long projecting themselves as a premium airline but things have gone down the drain. While making online check-in, they only provide to reserve seats in the middle (check the attached picture). Aisle seats are basically reserved for higher class of Economy. This is unacceptable because it should be based on first come first serve basis. That's one of the reason why passengers do online check-in! For the return flight, aircraft was very light but the check-in staff was extremely stingy in regards with luggage. I was 3 kgs more than limit and when I pointed out the Emirates Online Published Baggage Policy that luggage "not exceeding" 32 kgs", the staff abruptly replied "this policy is only for US bound passengers". But this is not mentioned anywhere. Clearly she was dodging the rule. It seemed more like, she has been instructed to shell out money. After after security check, the manager still wanted to weigh hand luggage before final boarding. Even after boarding and settling down, the manager came on-board to give us final notice that they might conduct a surprise check of hand luggage and have to pay double if found guilty. This was definitely the height! Honestly, I couldn't believe she made this announcement. On 3 out 4 flights, they served absolutely the same food, I couldn't see it anymore, forget about eating it. The staff was of mixed bag ranging between "okay and poor" with "forced to work and doing a favour" attitude. I fly twice a year long haul and based on my experience, I don't want to fly Emirates again. Their publicity and reality are worlds apart, get your acts together Emirates! Lots to learn from Singapore Airlines.

✅ Trip Verified | Glasgow to Auckland via Dubai. Emirates fell very short of their much hyped quality service on the flight from Dubai to Auckland on 26 Dec 2017. I had the misfortune to fly with them from Dubai to Auckland. The ground staff were very rude and unhelpful in Dubai, it took an age to get our boarding passes checked and when I did eventually get to my allotted seat I found someone else sitting there with exactly the same boarding pass!! the airplane was pushing back for take off while I was still standing in the galley while the air crew were trying to find me a seat! what does that say about their Health and safety and security. Anyhow the killer was that after the 17 hour flight to Auckland we had to queue an extra 3 hours in the airport to record the fact that our bags had not arrived. In fact approximately 150 bags didn't make it to Auckland so there were massive queues. Emirates ground staff were totally unprepared despite the fact that Emirates knew for at least 17 hours that our bags would not arrive at the same time as us! They wasted a day of my holiday and limited what I could do on the following day as I had to be available to sign for the bags when they were eventually delivered. We were not the most inconvenienced passengers. There were others who missed their connection to south island and several people in wheelchairs also waiting in a queue for 3 hours with no refreshments offered or seating to help those less able to stand. Any organisation that was serious about delivering a quality service would have had sufficient staff available to process our basic details so that the missing luggage could be delivered and would have had seating refreshments for those who needed it. Whilst things can go wrong its how you deal with the mishaps that determines whether you deliver a quality service. I received no apology or compensation to make up for the inconvenience and loss of a days holiday caused by Emirates failure. so many lessons could be learned from this but I doubt it will. This cant be the first time they have had such a massive failure in the delivery of luggage. I've flown several times with Emirates and had to put up with everything from missed connections to having give up my seat so that the drunk the passenger next to me could be physically restrained (a former Emirates crew member). not once have I received a formal apology or any compensation. Emirates service once again has fallen well short of what could be reasonably expected from a quality airline. I fly to Australia at least once a year - I'll be looking at alternative airlines from now on. Very poor service.

✅ Trip Verified | Dubai to Bangkok, The Emirates experience has been degrading for years. Whereas flights of over 7 hours used to have two meals, they now have just one. Not even a snack can be spared on those flights (even all the European airlines they try to talk down do a sandwich or a snack half-way through the flight). Where the meals themselves would come with a lot of things on the side and used to be of good quality, you now get the same half-seasoned and half-baked meals they even offer on budget airlines. The advertised WiFi is non-existent on many flights (yes, the you can connect to OnAir but mostly there is no connection behind it). The quality of their crew has been degrading as well. After years and many flights on Emirates it’s time for me to move back to European airlines who seem to have stepped up their game under competition and who in general offer much better service and customer protection.

✅ Trip Verified | Amman to Kuala Lumpur. I arrived at Kuala Lumpur airport to find two bags damaged, went to the bags office and they said I have to keep the bags for repair. I gave them the hotel address and my cell to call me but of course they never called. I bought two bags to put our stuff in, till now (2 weeks later) I didn't receive the bags or hear back from Emirates at all. Bad communication and bad customer service. The flight got delayed 7 hours on the way back without notice, but they gave us $5 voucher to buy kids meal with $5.

✅ Trip Verified | Manchester to Dubai. Very disappointed, is this down to cost cutting? I have flown with Emirates a number of times before and have always found the service and food excellent, but after 12 months I could not believe the change. The Airbus looked tired and poorly cleaned, the food was abysmal many passengers complaining that their choice was not available, the quality was so bad and the so called beef was like leather. I found some of the staff were very curt and acted as though they were fed up having to attend to passengers. I would use Emirates again but only if travelling to Dubai but I would certainly choose a different airline if flying elsewhere. What has gone wrong!