Emirates

✅ Trip Verified | Dubai to Rome. I'm so disappointed. I have been flying with EK since 2002 and in the last 3 years i have seen a constant decline. It has now hit the bottom. Travelling to Rome has been a disaster from the start. At online check in, i could not find seats next to my 9 year old son. I couldn't book his seat without paying extra 50$ (my seat was free because of skywards) on top of the 900$ premium cost of the ticket itself (seriously this is what you claim in your radio ads favouring families). Called the call center. First time i was told there are no seats available (yet the app shows seats on rows 22, 23, 36 and 50). The second time I was told these seats are not eligible for children (seriously? bassinet seats not eligible?) and third time i was asked for 90$ to change my seats. Bottom line, no longer worth the premium paid. It used to be worth every cent extra, now even FlyDubai offers a better service (and you dont even pay for seats at check in!) Sad, demise of EK myth.

✅ Trip Verified | Chicago to Chennai via Dubai. I really had a very bad experience with Emirates. I didn't know that number of bags reduced from 4 to 3 and the front desk people asked me to arrange bags and charged me 10lb extra weight fee of $50 and verified my cabin bag weight(8kg). After cleared the security, I bought some duty free stuffs from Chicago ORD airport and there is no question in Chicago airport boarding.After I reached Dubai when I board Chennai Airport Emirates staff asked me to weight cabin bag and duty free stuff and they said everything has to be placed in the cabin bag. They kicked out me out of the queue and asked me to arrange my luggage. I spent 10-15 minutes to arrange everything. After arranging every stuffs they said my cabin is overweight (includes duty free stuff). They suggested to reduce weight by throwing some stuff in trash or return duty free stuffs. Since the duty free stuffs I bought from US I couldn't able to return and they said I need to pay fee then only they can let me in. Staff behavior is totally not unacceptable, Emirates staffs are trying to steal money from customers my saying you have addition weight on your luggage. Staffs didn't say anything about the price detail and they charged me USD120 which more than the dutyfree stuff/10lb extra weight. Finally I saw my card was Charged $120 for $80 dollar stuff. This is my worst travel experience ever. If you have a policy then why are you allowing the duty free in ORD airport and not Dubai. If the duty free stopped in ORD airport I would have returned in ORD airport. Since the duty free stuffs are allowed in ORD I couldn't able to return in Dubai and I am force to pay. I am returning back to US today and restricted my baggage today to avoid any confusion but there is no cabin baggage verification or weight check happened today. Few of the economy passengers have both Cabin luggage and back pack and some of them have cabin luggage, back pack and Duty free from Dubai but no one was checking. It's looks like Emirates strictly applying this to Indians who is going to India from Dubai and try to get huge amount of fee. I still not convinced after today's flight baggage weight monitoring.

✅ Trip Verified | Athens to Newark. On a scheduled 11 hour flight from Athens, not once except with meals were refreshments offered, including water, and beverages, etc. This was a flight during daylight hours so the cabin crew did not have a reason to not offer drinks. When a person requested a beverage it was obvious that the cabin crew was annoyed with the request, even though their ads on the inflight entertainment was stressing to stay hydrated during the flight. This was just the opposite of our experience on Singapore airline where the cabin crew came through about every 30 minutes offering drinks, sandwiches, fruit and candy bars including Toblerone candy bars. I was surprised n the difference in service between Emirates and Singapore Airlines. We encountered the same lack of service from Newark to Athens as we did on the longer return trip.

✅ Trip Verified | Cape Town to Phuket via Dubai. Very robotic service. Crew indifferent. Qatar is far more professional and provide a better service. The only good thing is the entertainment on Emirates. Used Emirates because of the fare. If you get can a cheap fare then I recommend Emirates, otherwise Qatar is my preferred carrier.

✅ Trip Verified | Hyderabad to New York JFK via Dubai. Business class seating, comfort is great. But the service is appalling, really disappointed if this is the kind of service we get in Business Class - what about Economy? Skipped my dinner - mentioned the hostess that I will skip dinner but will have breakfast later and also mentioned what I like to have for breakfast. She noted it down and breakfast time came and went and I kept waiting for mine - at about the end of the breakfast hostess explains that the breakfast what I ordered is not there and I have to pick something else. Couple of things here, they decide to come and tell me that they are out when the flight is about the descent to the destination, and hostess who knew that I skipped Dinner does not bother to come and explain the same earlier. Regardless, I had lost my appetite by then - asked them to not bother, but they insisted to get a hindu meal(as that was the only thing available), but that turned out to be stale. So they were successful in making me fast during the flight. I would think twice before I fly emirates again....

✅ Trip Verified | New York JFK to Abuja via Dubai. I had a terrible experience. When I got to Dubai, I had to pay 130USD (455 Durham) because my hand luggage was overweight by just 3kg. Emirates keep advertising duty free stuff on board and when people buy, they insist they pay excess when they have a connecting flight. There is absolutely no value for money, with the long trip of over 20 hours from New York to Nigeria, and the airline exploiting passengers, I am never flying Emirates again.

✅ Trip Verified | London to Lahore via Dubai, flight was fantastic. The aircraft was like new, the food was very good and so was the service. Plenty of space and great entertainment. The connection was on a Boeing 777 just as good. On the way back from Dubai I was shocked to see that in the whole A380 (EK29) there were only 46 passengers. We should have been given a free up grade. Book early for cheap flights.

✅ Trip Verified | Brussels to Chennai via Dubai. Major concerns regarding Emirates flight and ground staff support at Dubai. My mother was traveling Emirates from Brussels to Chennai with stopover in Dubai. Knowing her medical condition, I ensured she would have a wheelchair from departure to destination for each flight. Due to her medical condition, she’s unable to walk. This wheelchair was once again confirmed prior to her flight. And again after her flight experience. Each time an Emirates representative told me that her wheelchair is booked all along each stop. However on 23rd February 2018, upon arrival in Dubai, she wasn’t given a wheelchair, instead ground staff rudely told her she had to walk as they couldn’t accommodate her a wheelchair. Did not expect this from Emirates. As a result my mother was helped by 3 other passengers who helped her reach her connecting flight. At this point I’m besides myself and have no words to express my fury over Emirates and its customer service. On her return flight on March 6, we had made multiple calls and emails requesting the highest level of wheelchair (apparently Emirates has levels of wheelchairs). Yes once again, she was denied a wheelchair at Dubai airport. Instead, Ground staff made her walk. Emirates have no customer service skills nor respect for their customers.

✅ Trip Verified | Chicago to Chennai via Dubai. I travel business class and always take carry-on luggage, a carry-on suitcase and a backpack. In my backpack I carry my iPad, laptop, and occasionally a camera. I have travelled many airlines all business class with two carry-on pieces. For the first time, I was stopped at the Dubai Airport at the gate by Emirates gate agents and asked to pay an additional $80 dollars to get on Flight EK542 to Chennai on February 24 because my carry-on luggage was apparently over the weight limit. At the same time, there were a number of other business-class passengers who were allowed to board the aircraft with more than two carry-on pieces or carry-on pieces that were larger than what was allowed. I was not asked to pay extra on any of the other flights on this booking. Only on this flight going to Chennai. I pointed out that I was coming from Chicago, had no check-in luggage, and the check-in desk in Chicago had no problem with my luggage. I also pointed out that I travel business class all the time on many different airlines and this is the first time that I was being asked to pay extra at the gate. They would not listen and forced me to pay an extra $80 on top of the business class fare before I could board the flight. This was unfair given that they were not enforcing their rules strictly for other business class passengers. I am now very reluctant to fly Emirates again.

✅ Trip Verified | On my 8.35 am flight, March 3 from Dubai to Zurich the sound was not working. What a horrible experience. Not only mine 44C, but also 44 A and B. Flight attendant said he would bring another ear piece, one hour later he said he forgot. Told him it's the jack that was not working, not the ear piece. One hour later, he brought another ear piece, then one more. Smarter supervisor listened and said that it unfortunately was the jack that was not working. Offered to find another place to sit, but they forgot. 7 hour, boring long flight.