Emirates

✅ Trip Verified | Dubai to Bangkok. Emirates have an economy class seats on the upper deck of their A380. I got the chance to reserve the seat in advance. The upper cabin is spacious than the lower cabin with 2-4-2 layout. Add to that the side storage bins for those seating in the window seat. The flight was full because of the Songkran Festival in Thailand. Drinks and a small pack of biscuit was given right after take off. Lunch was serve almost two hours into the flight which i guess is a bit early for a 6 hour flight. Drinks and wet towel were provided before we land. The front lavatory on the upper deck are spacious. Unfortunately, those seating on the upper deck cannot go down the lower deck to roam and stretch their legs. Emirates' ICE is was superb. I got to enjoy the view from the plane's outside camera.

✅ Trip Verified | Hyderabad to New York via Dubai. Emirates standards have really dropped. Cons: Emirates b class lounge in terminal b in morning time is a joke. Food is consistently bad in these lounges and there is no a la carte. There is not a single chair to sit on. Horrible experience. Very noisy with spoons and plates clattering all the time. There are a ton of food options but all of them mass produced and on a hot dish. In flight experience also Emirates has no a la carte concept. Either you chose from that menu in those 3 hours or forget about it. No good soups or mild flavours they again gs for quantity over quality. During the entire time of 15 hours cabin crew is going by back and forth making sleep difficult. TheWorst part however is the fact that there is lounge in JFK. This is simple not acceptable. They give a 40 usd voucher which you can Use in any restaurant but almost all restaurants were closing. So I had a glass of wine and fries in McDonald’s. This is unacceptable. Pros: flight attendants on all sectors were very nice and tried to make up for an old and tired airline. Overall unless you aren’t price conscious or have to use up some old miles stay away from emirates

✅ Trip Verified | Muscat to Zurich via Dubai. I love their excellent service on the ground and in the air, the best inflight entertainment system; excellent crew, food and wine on board is superior. I cannot fault them.

✅ Trip Verified | Zurich to Muscat via Dubai. An excellent trip with Emirates from the chauffeur pick-up in Zurich till arrival at Muscat. Wonderful travel in comfort and style on the A380 and B777. Excellent fast track in Dubai and smooth airport transfer from Gates A to Gates C. No delays and both flights on schedule. Wonderful cabin crew, super friendly and attentive. Food and drinks were great and IFE amazing.

✅ Trip Verified | Sydney to Christchurch. Incompetence of Emirates check-in personnel that may cost me over $400 On April 8, 2018, my wife and I were travelling on EK412 from Sydney to Christchurch. We were carrying an expensive PC as a gift to our daughter for her graduation from the university that we purchased in Australia and we planned to claim tax refund. It’s a common knowledge (and a common sense, too) that goods need to be produced to a tax refund officer to obtain tax refund. To our knowledge, at Sydney Airport tax refund office is located beyond check-in, immigration and security and I intended to bring the PC there. The box was pretty bulky, and I was told that I had to check it in. It was a natural question that I asked the check-in assistant – how was I supposed to produce it to a tax refund officer if I do that. The junior assistant who was checking us in didn’t know the answer and asked her supervisor by name David. David assured us that producing receipt to a tax refund officer was sufficient to claim tax and that goods don’t need to be necessarily produced if they’re checked in, so we checked the box in along with our luggage. At the tax refund office, the officer requested me to produce the goods besides the receipt, which I was unable to do. The officer then said that I had to produce it to a tax refund officer located before check-in point, of which the airline should have informed me. When I replied that the airline advised me that the good don’t need to be produced to a tax refund officer and producing receipt alone is sufficient to claim tax refund, the officer still accepted my claim but it’s now up to decision of the main office in Canberra, whether I will receive tax refund after not being able to produce the goods. Thus, the incompetence of Emirates check-in personnel in matters of tax refund may cost me over $400 if my claim is ultimately not entertained. What are you going to do about this, Emirates?

✅ Trip Verified | Melbourne to Kuala Lumpur via Singapore. Bought Emirates tickets but fly with Qantas and Jestar. Used to fly Emirates and the services was pretty good so we went back to Emirates. Both Qantas and Jestar was ok too but this whole codeshare thing had really ruin our family trip. Ticketing was not transferred properly from one airline to the other airline and we have had to scrumble to find our own way. When customer purchased a ticket from one airline their expectation is solely to that particular airline. Otherwise we could have chosen other airlines. Nearly missed our flight. Treated poorly at counter and was told it was ticketed by another airline so we didn't get to choose seats, food or nothing at all. Essentially a subclass customers. We did not know nor had chosen Qantas and Jestar. Not once heard of Emirates other than paying more and handed to other airline including a budget airline. We have had to carry our infant on hand despite empty seats are available. It was horrible. Totally unacceptable.

✅ Trip Verified | Aircraft interior space including food and beverages were more than average. But the service by the ground and cabin crew were terrible and not acceptable. Unbelievably, they do not respond to the guests. They do not say a word other than "commands" to guests. They talk only when they have to instruct guests. I did not hear thank you, welcome, sorry, even when they forgot to distribute food and beverages to us. Not sure it is their culture or lack of company training, but, they looked quite rude to me. Furthermore, older aircrafts we flew with the seats were non reclining, with touch screens where cursors pointed at where I did not touch with a hard to select menu. Delta or other US airlines are much more friendly and polite.

✅ Trip Verified | London Heathrow to Dubai. Overall an excellent flight. The IFE was superb and plenty of latest movies to watch. I had a window seat and there did feel like there was a lot of room - I think the A380 does it for me. The food was delicious, although my friend and I both wanted the lamb but there was a shortage so were given the chicken with gnocchi - which was very good. The staff on board were very good and helpful.

✅ Trip Verified | This was an absolutely fantastic experience on Emirates first class from Dubai to Manchester on EK17 on April 8th. Its been a while since I last flew with Emirates. When compared with the likes of British Airways, Etihad and American Airlines, Emirates wins by a mile. Todays flight was excellent. The First class cabin was lovely, the onboard Spa was truly refreshing and spacious. I was well looked after by the head purser on this flight. The food and beverage offer were of high quality, and last but not least, the ICE entertainment was phenomenal - you are literally spoilt for choice. The chauffeur driven services in both destinations were excellent and extremely useful; a superb feature when travelling premium. The only downside is the Wifi connection is slightly slow and sluggish. It is complimentary however when travelling premium. I would recommend flying with Emirates again and cant wait to fly again with them. Well done for a fantastic service!

✅ Trip Verified | Flew Hong Kong to Dubai. In general, the service of Emirates has been bad on my recent experience, that included check-in and in-flight. But what makes its service appalling is not just the no desire to help and no smile, it’s the cabin crew’s attitude of too proud to serve the customers. Honestly, I can withstand bad service from an airline, but an inappropriate attitude is something that prevents me from choosing Emirates again, as I don’t think any customer deserves that.