Emirates

✅ Verified Review | Dubai from Islamabad, I couldn't have tea because milk was not available. The food was tasteless. The trip back to Islamabad from Dubai was worse. After reminding the steward that I wanted eyeshades twice, I never got them! After landing in Islamabad, the next day I used Emirates online complaint system and wrote them a detailed picture of what happened. I get an email from Emirates in which I was addressed by a wrong name, indicating that the whole complaint reply process just involved cut and paste functions. Reply was "we do appreciate you bringing this matter to our attention. Please accept my apologies for not having met your expectations; I do hope that we can leave you and your family with a more positive impression on your future flights with us." They even got my name wrong.

✅ Verified Review | Brisbane to London Gatwick via Dubai, and a much better trip back. Clean aircraft and pleasant FAs. Particularly like that the entertainment system is working as soon as you enter the plane. Plenty of hot towels throughout the flights. Downside would be the soups which were served either lukewarm or cold and the showers within the A lounge, which were dirty with mould staining. Highlight was the fish starter. However no waiting for the facility this time. Also found the quiet seating area. Chauffeur service very efficient and no delays on either flight despite late departures from both airports.

✅ Verified Review | Warsaw to Hanoi via Dubai. There was a significance difference in the quality of service between the 2 flights. The mainly Polish crew on the Warsaw to Dubai leg were quite abrupt and rude. The chief purser seemed very stressed and the crew did not seem professional at all. The TV screens were also quite old and not very responsive. The Dubai to Hanoi leg was much better. We had more comfortable seats towards the rear of the plane and the crew were excellent. Especially, the Brazilian flight attendant who saw we were trying to take a selfie and kindly offered to take the photo herself. Her colleague even went and pulled down all the window blinds in the last few rows to make the photo clearer. I was seriously impressed with this level of attentiveness. So overall, Emirates is a bit of a mixed bag in terms of the quality of the staff. Some are amazing, others mediocre at best - and some downright rude.

✅ Verified Review | Dubai to Manila. I am a first time Emirates passenger. Boarding process was disorganized. Flight attendants seemed tired and never smiled. Even if I said thank you, not even a single response, just nothing. There was no amenity kit given to Economy passengers. Food was so-so. Onboard announcements before take off and landing was rushed. I am not happy with my first time with them but I have a return flight to Dubai with Emirates and I hope it will be a better experience from the first one.

✅ Verified Review | Rome to Dubai. Very pleasant flight with A380. Check-in counters open more than 3h before flight, DXB offers an early check-in block counters. Fast boarding . The cabin crew on both flights were friendly as professional. A complimentary play kit was provided to the child. Our seats in both flights were on row 44 (economy starts at row 41) so we were in front of engines allowing a very quite and comfortable flight. Entertaining system boasts loads of movies, music, video and other information (also 3 real cameras). Meals were served prior to children and other special requests menu. Tea, coffee, juices, etc, never lacking. 6hr flight were spent pleasantly thanks to the cabin arrangements, ICE entertainment and spacious seat legroom. Overall, a fantastic experience.

✅ Verified Review | Christchurch to Sydney. After our Qantas flight was cancelled we ended up at the Emirates desk being checked in for EK413 to Sydney the check in assistant was very empathetic after our traumatic experience. We have flown Emirates before and had reservations which had led us to avoid them for this trip to New Zealand. Unfortunately even though they were very good to accommodate us the same problems resurfaced. The plane was brilliant, newer than the one we flew on in 2014 with a brilliant seat and inflight entertainment. The main problem is with the service and staff. Business class was no more than two thirds full but we were told that our meal selection was unavailable. When I informed the attendant that I did not eat either of the alternatives she said she would see what she could do. Her solution was to give me an economy main course, and not having enough food to fulfil all requests is unacceptable. The staff seemed disorganised and some had a poor grasp of English. My wife and I asked two simple questions of the attendants, one did not know and the other did not understand and had to get a senior. I did not have a dedicated attendAnt for sake of continuity and was served by 4 different people. No hot drinks were served after the meal. If you are paying a business class fare you expect value for money. I know we were transferred at short notice but by taking us we were still entitled to expect certain standards.

✅ Verified Review | Glasgow to Bangkok return via Dubai with Emirates. Reasonable check in, in both Glasgow and Bangkok. All flights arrived pretty much on time, even if late in departing. Usual variable cabin crew with BKK routes so-so, but much more attentive crews on the Glasgow legs. Economy class food seems to be improving in recent years though I think the IFE choice of films is not as good as it was. No remote stand bussing in DXB which is an improvement. Good availability of flights and good prices which are the main reasons I choose Emirates, though they are now charging £20 per leg to preselect seats in advance of the 48hr online check-in window which I find ridiculous.

✅ Verified Review | Paris to Melbourne via Dubai. Economy class is never going to be that comfortable, but the A380 from Paris to Dubai was okay and felt quite spacious. Changed onto a Boeing 777 in Dubai for the 13.5 hour flight to Melbourne - ouch! This aircraft was so cramped, width of seat excruciating and has put me off every choosing Emirates again. The fare was cheap and now I know why! Entertainment onboard was good, but couldn't distract from the pain and discomfort. To anyone thinking of Emirates on this Melbourne route, think again and choose another airline.

✅ Verified Review | Dubai to Beijing in business class, and what a mistake. I could have routed through Doha or Abu Dhabi, but Emirates was a little cheaper for business class and now I know why. The Boeing 777 had seats in this cabin arranged 2x3x2, and being in the middle block I couldn't believe how cramped, uncomfortable and positively horrible this is. One expects this from premium economy, but not business. The IFE was okay, but I had expected something much more and realised they bulk up the quantity by many multi national offerings and a plethora of old (not proper classic) movies that other airlines wouldn't bother with. The cabin staff performed their duties, not with any friendliness or courtesy, and I'm glad my return route flights are arranged with China Southern who at least offer proper flat bed seats and comfort in business class. Never again via Dubai with Emirates.

✅ Verified Review | Zurich to Muscat via Dubai. From smooth check-in in Zurich through to transit in Dubai and a short connecting flight to Muscat, where we were served a snack and coffee / tea on a 35 minute flight, everything was perfect. The meal from Zurich to Dubai was delicious. I had ordered beef and it was tender and tasty. The cabin crew on both flights were very friendly, attentive and helpful. My seat on the A380 was very comfortable and inflight entertainment kept me entertained. On the flight from Dubai to Muscat I was seated at the aisle and even though the Boeing 777-300 has a 3-4-3 seating it did not feel crammed for me. Overall, a fantastic experience.