Emirates

✅ Verified Review | Bangkok to Hong Kong. Nice economy class seats. Good inflight entertainment system. Good inflight catering and good wine. Quiet aircraft cabin. The gate was quite far in walking distance from the check in counter and also far away on arrival into Hong Kong. Friendly cabin crew. Extremely slow bag delivery in Hong Kong that drag down overall total. Waited 1.5 hr for the bag.

✅ Verified Review | Dublin to Tokyo via Dubai. I secured a real bargain rate for a first class ticket. I did not see any evidence of cost cutting throughout the experience. Standards were high and the crews encountered displayed a high level of motivation. We still have the Boeing 777 as the only option from Dublin but they were all in superb condition. Plenty of complementary goodies for the ladies and as much food and drink you fancied at the click of the galley button. The Dubai stopovers were well organised and a really good room at Le Meridien was provided, along with copious food and beverage vouchers. The Timeless spa concession at the 1st class lounge I found to be a white elephant, unable to get an appointment and they did not mention this is only available at the main concourse B, after the long walk to concourse C. The only downside was not Emirates fault. A long reroute from Tokyo because of the tensions in the area and 11 hrs of heavy turbulance with the crew struggling even with the basics. All in all couldn't fault them given the culture of cut everything to the bone by some airlines at the moment.

✅ Verified Review | Seychelles to Lisbon via Dubai. There was a huge line of passengers to check-in. The waiting time at that line took us about 2 hours. The online check-in was not available. The local airport personnel was rude and unprofessional. Coming to Seychelles we had more then one piece of hand luggage, but leaving Seychelles they insisted on Emirates rules of single piece of hand luggage at 7.5 kilos max. The Emirates representative was absolutely helpless. When I offered to pay extra for 2 kilos of hand luggage she just said there is no such option and she cannot help. Emirates do not respect their customers. The rules that are enforced are very inconsistent and depending on your departure airport, but in Seychelles I was told that they do follow the rules while at other places probably not.

✅ Verified Review | Gatwick to Islamabad via Dubai. Overall it was ok experience but I was expecting more from Emirates. I booked this flight six months ago and was travelling with infant so I had already selected bulkhead seats at the front of both legs of my journey. However, Emirates decided to change my seats two weeks before from 8A to 38D on DXB-ISB route making me furious. Upon calling them I was given the usual answer that the aircraft was changed which was a blatant lie as it was the same aircraft. Emirates need to honour the commitments they make as it was a nightmare with an infant moving right back in the aircraft so all the hypes of portraying itself as a family friendly airline was proved wrong. On the other hand IFE was great but food lacked taste and variety.

✅ Verified Review | Warsaw to Bangkok via Dubai. The planes were dirty. Cabin crew was inattentive and mixed orders several times and I found the business class food to be mediocre - seemed like an economy meal but on normal plates. The business class lounge in Dubai is overcrowded with long queues to the bathrooms. The food in the lounge is fine.

✅ Verified Review | Paris to Bangkok via Dubai in First class, and nothing to complain about. Very good value. A pity that seat has no Ottoman (foot rest), except on sleeping position. Staff was fabulous. Wines were exceptional on Paris to Dubai, and fine on Dubai to Bangkok. Lounge in Dubai is not very exciting. On board Wi-FI is blocked for Whats'app or Viber.

❎ Unverified | Karachi to London via Dubai. Truly disappointed with Emirates and the overall quality of service that's provided. My flight from Karachi to Dubai was really comfortable. However in Dubai the business class lounge was like you had arrived at the bus depot - big and impersonal. The staff was stoic and looked as if they would rather be anywhere but where they were. This is the second time while travelling business class the crew has informed me that they are running short on the main entree and I could not have the food at s later time as they were warming all the food together. The food which came looked unappealing and dry. I will try my best not to travel emirates again. It's become impersonal and now have an I don't care attitude.

✅ Verified Review | Washington to Manila via Dubai. They weighed our carry on baggage and if you exceed more than the permitted 10 kgs, you had to pay approx. $50 per kilo. Usually in the past they don't weigh it, even the items that you bought inside Dubai Duty free. I paid almost $100 for my excess. They tried to make money out of the carry on luggage/back pack. I will not fly Emirates if price is the same as with other airlines.

✅ Verified Review | Gatwick to Manila via Dubai. It was my first time flying with Emirates. The flight was ok it was with A380, the food was average, staff attentiveness was ok. My problem started in Dubai when I was about to take my connection flight to Philippines. I bought some duty-free items at Gatwick airport and more in Dubai Airport to take home. I wasn’t told it was Emirates policy that they assess every passenger’s hand luggage including items bought at the airport before you board the plane. The 7kg allowance prior to departure in London was more due to my duty-free shopping. I was told by the ground floor supervisor/manager that I have to reduce the weight of my hand luggage or pay $200 for extra weight or return my duty-free shopping but I refused to do so. If I don’t pay $200 or reduce the weight I would not be allowed to board the plane. I was speechless, and not expected this behaviour from staff.

✅ Verified Review | Dubai to Manchester. Very pleased with Emirates offering on this route. Excellent seat (18E) very professional and attentive staff throughout the journey. I have completed 4 Business Class flights with this airline in the last few weeks, always great bar service, and cannot fault the cabin staff. Great attitude, good sense of humour, professional throughout. Thank you!