Delta Air Lines

Not Verified | On 7/11 my flight from LGA was delayed due to not having a pilot. The gate agent could not assist me and I would be missing my connecting to ATL to ABY. I asked the agent if they could provide a rental car and I would drive home. I paid extra money to flight to and from ABY so I wouldn’t have to drive. The last flight available from ATL to aaBay was sold out and the next flight was in the morning at 10. The gate agent stated that I could receive a refund or eCredit for all of the issues. Now it’s 3 days later and I’m still waiting to speak with someone about all the problems I had. On hold over 2 hours and chat support was not helpful. I alsways thought that Delta was the best airline but clearly they are not.

✅ Trip Verified | My flight was delayed 4 times then canceled. Their reason was the pilot was running late. By the 3rd delay passengers were told the pilot called out of work. One would think Delta is just now finding this out now. And why a backup plan was not in place. We were held waiting for another pilot until they canceled the flight and the Delta crew behind the counter fled. A lot of passengers wanted answers. My flight was moved to 8pm the next day. (already 2 days of vacation down the drain). Just when I thought it couldn't get any worst, when trying to fly back home the plane was once again delayed. The reason? They need 5 flight attendants to fly. They only had 4 currently because the 5th person is stuck in traffic. When the 5th flight attendant showed up ... all 5 of them had lunch at another gate so they won't be seen. Unbelievable know they caused the delay. By the time we boarded the weather has gotten worst and I am literally sitting in the plane on the runaway on another delay writing this review. This would be the 3rd delay by now. Delta really is the worst airline there is and I would never purchase or flying delta again.

✅ Trip Verified | We booked 2 business class tickets to Cancun from LAX and I am sadly disappointed at the misleading information. Flying business class means at least larger seats and access to business class. I guess not what I expected.

✅ Trip Verified | Great flight, only problem was snacks they leave you very hungry. Our flight was 3 hours and 45 minutes wasn’t very fun with kiddos could upgrade on those snacks and how many times they serve them. Seats weren’t too comfortable, little hard on my back and bottom other then that good flight

✅ Trip Verified | The staff that Delta had at JFK are the rudest and not helpful at all. Staff at the check in counter on 7/9/21 counter B42 and 9:12pm and was so good at ignoring everyone that was there instead of helping them. When she finally did feel it was necessary to help her response was what do you want. When I asked Her my question her tone and attitude with her arms flailing was ridiculous. I would be embarrassed to have her as a staff member. Teach your staff customer service Delta.

✅ Trip Verified | I am so displeased with the service at Delta airlines. First we waited over one hour on the runway and nobody informed us of the delay. When a passenger next to me pressed the call button the flight attendant stated we were waiting in line to take off. She said the captain announced that but we never heard the announcement. Next we air in the air and the captain comes on speaker stating that there’s bad weather in DC, and AC wants us to stay in the air for one extra hour but we don’t have enough fuel to do that. The captain said we’re going to go to Richmond Virginia for fuel. We landed in Richmond the fuel was on the ground waiting for us as we landed. Shortly after the fuel was given the captain comes on speaker again and states that the weather is good and we headed to BWI. I’m very frustrated with the miscommunication and delayed services with lack of empathy for people’s time. Never will I travel Delta again. I never witnessed such nonsenses. The landing was so hard.

Not Verified | Delta Airlines customer service is non-existent. If you book a flight and need to change it or cancel, forget it. The only way to book with them or change your flight is to do it online. There are no humans to talk to or chat with.

✅ Trip Verified | Recently this Thursday, I had the worst experience I have ever encountered on a flight. My family and I had important plans to fly into New York, LGA. However, during our flight, about a half an hour away from LGA the captain of the plane informed us we will be having a delay and they will be stopping the plane in Atlanta. We were upset but understood this is due to weather conditions, and they let us know it would probably be a 1-2 hour delay and to stay close to the terminal when we get off the airplane. When we got off, we were then informed that our flight was actually going to be delayed until 8am in the morning! Shocked, we proceeded to find a help desk to see what we were going to do. As we were walking, we noticed another flight that was boarding for the same place we were supposed to go to, LGA! We were so confused on how they were able to go but we were not? We stood in a very long line with only 2 employees at the counter, and we received a hotel voucher for the Radisson which gave us a $40 discount, we still had to pay $108 for the hotel room which was shocking to us! We were also told that we would use the same tickets we had tomorrow morning at the Atlanta Airport. When we asked an Atlanta Airport employee where the shuttle was for the hotel, he looked at us completely clueless and like he was under hard influence of something, so we kept walking and hoped we would eventually find the shuttle ourselves! We were also told the flight would be departing at 8am, so we had to wake up early in the morning and catch the 5.30am shuttle to Atlanta Airport. This is really when the true nightmare began, as we asked an employee where we should go with our tickets, and she told us since we already had the tickets from our delayed flight we could hop in line for the regular security route. So, after waiting 15-20 minutes in line we went up to the employee who scans the boarding passes and was told “We cannot take these passes you need new ones, leave out that exit door” and we were rudely told to leave as the employee got frustrated with us as we were trying to explain our situation. We then got in line for Special Services, which the security employee directed us too by pointing. It was 5.30am and there was no employees there to even help us yet because they were in a briefing, so we were told by another employee they won’t be available until 6am! Astonished, we got in another line for Special Services and waited about 25 more minutes. We were then greeted by a man all the way at the right side corner, and we attempted to explain our situation with him. He got very rude with us and told us our flight was now taking off at 6.30am and that he would not give us new boarding passes and insisted that we could use the same ones we had even after getting kicked out of security! My father tried to explain further to him, and he replied “Would you rather just sit here and argue with me and miss you flight?” I was astonished by this type of treatment, I truly felt like I was highly disrespected after spending over 1000 dollars this month on flights with Delta! He refused to even look at our boarding passes. We then headed over back by security and began trying to explain our situation to another lady who told us we needed new boarding tickets as well. However, another worker heard us in distress and walked over to us. She was a customer relations worker, I had forgotten to get her name however she was the nicest most helpful woman.

✅ Trip Verified | Miami-Minneapolis-Pasco: Miami to Minneapolis flight was delayed > 1 hr due to weather. My layover was only 1 hr 15 min, and I was hurrying to the gate C10 of MSP, but I saw a back of a gate worker leaving to close it and while I was approaching she never double checked. I never heard my name being announced while walking to the gate, I hurried but timing was very bad. She closed the gate and I missed the flight. She misled me that I’d take another one same evening, but I ended up staying in a hotel overnight. I don’t know if I get back the next day. Delta airlines is not great, I will try avoiding it in future. I regret I have a membership with DeltaSky, they still treat you like a luggage. They knew the flight got delayed due to storm and never waited just a couple of minutes. Terrible experience!

Not Verified | Return flight change needed: Called Delta twice waited 2 hours then was disconnected, tried texting but they keep digital jerking me around. Need to change flight or go on standby, zero support, but they would sell me another ticket way over everyone else. They really have gone down hill. I went with Spirit, best deal, and they actual have humans for support.