Delta Air Lines

✅ Trip Verified | Horrible check-in & boarding experience. Last time I'm flying with Delta, and I didn't even step in the plane yet. The line at check-in was 1.5hr long with a completely disorganized and bossy employee giving us life lessons repeatedly on arriving late if we didn't show up 3 hours before taking off. We arrived 2hrs ahead, which is plenty, and I don't feel like being infantilized by people failing miserably at their jobs. All of this to be left standing an additional 2hrs in the hall with barely enough seats for a quarter of the passengers. I felt really badly for the families and the seniors. The communication on the multiple delays was poor. We will be taking off at least one hour late. It happens but simply made the whole circus we endured for the previous 4hrs all the more pointless.

✅ Trip Verified | Delta is a joke of a company to fly with if you still have any concerns about COVID, your health or your safety. My seat partner was not wearing her mask the entire flight, it was down under her chin, flight attendants made no effort to enforce the mask policy. I was ignored by flight attendants on my flight, when trying to get their attention. However they did respond to others around us, and enforced the mask policy to people directly in front of and behind my row. When I called to file a complaint I was told that it was not a concern to my health. This person was wearing her mask in the airport gate waiting area. I get makes are uncomfortable. Sun Country Airlines did a much better job on their flights, I will be flying with them in the future. I will not fly with Delta any longer.

Not Verified | I am a substitute teacher and saved my miles for the last several years. I purchased a first class ticket wit my miles which cost me 90% of my total saved miles. I was happy to fly first class but today when I saw where I am sitting in first class it wasn’t that much different then the coach which I always fly with. I strongly believe I am being charged too many miles for a low quality first class. I don’t mind going back home to LA with Coach so I can get my miles back. It’s not right to charge all those miles. Almost 90,000 miles for a round trip. Coach was only 30,000 miles.

✅ Trip Verified | Detroit to Atlanta. Worst plane ride ever. Thanks for the delay and no in flight entertainment. Totally a waste of money to upgrade my seat. I will not be flying with Delta again.

✅ Trip Verified | Underwhelmed, except for the crew. The heralded suites are nothing spectacular and the joke “ no hot meals due to Covid” story is ok’d, outdated, and a lie.There is a ton of interaction with the crew. Serving the horrible snack boxes, and drinks along with water and coffee is perhaps more contact than a hot meal service would involve. OK, that point is made. The offerings suck and are inexcusable. Meanwhile, the seat is spacious, my door was broken, so no “privacy” The shoulder seat belt is incredibly uncomfortable and the opposite of what it should be. What has happened to Delta. They will lose their premium customers I do want to say that the inflight crew was kind and did what they could with no backup from Delta

Not Verified | This is a customer service review. I bought a ticket and made a mistake on one of my flights because I paid for an economy ticket customer service would do nothing to help me rebook my ticket. They would not even give me an e credit towards the rebooking of my flight. They said because it was more than 24 hours after booking I couldn't make the change. I tried to make the change in the allotted time but their website wouldn't let me. When I tried calling in the had a 7 hour hold time. I tried several times in the following days always receiving a hold time of over 2 hours. I tried to do their chat on the website but couldn't get through to anyone. Delta made it nearly impossible to make any changes to my ticket and when I finally get through they say there is nothing they can do even though I want to immediately rebook. It would cost them nothing to give me an e credit towards booking another flight. I have already paid and am willing to pay the difference and to even upgrade my ticket, but neither option was given to me. I am very upset about their policies to screw people up who are trying to save money.

✅ Trip Verified | Right before take off the stewardess and stewards were going up-and-down the aisles making sure we were ready to take off. My mask had slipped too slightly below my nose as I was putting my bag below the seat in front of me. A steward asked me to raise my mask, which I did. As he stepped past my row he snickered and sarcastically said "nice attitude". When I questioned what he said he turned back to me and proceeded to belittle and talk down to me. He embarrassed me in front of the other passengers! I told him I did a I was told with no attitude yet he continued his rant. This behavior is unacceptable. I will never fly this airline again!

✅ Trip Verified | So our less than 2 hour flight was stretched out to a four hour flight, and after waiting 50 minutes to even take off, the pilot said (according to our flight attendant) something was wrong with the plane, so instead of going from Minnesota to Kentucky we had to land in Cincinnati, ohio and wait for over half an hour for another plane, which also took at least 20 minutes at the final stop on the runway to even take off. I will not be using Delta again. I had an infant child which I was constantly worrying about in flight due to these events .. absolutely ridiculous!

✅ Trip Verified | The Delta Sky Lounges in Seattle and New York/JFK feel more like a busy train station and not a business / first class lounge especially when compared to other airlines. Had to pay for drinks and food was mediocre, very busy and noisy, no space to sleep etc. Flight from NY to Phoenix got delayed 16h and no assistance was offered- no hotel, no continuous access to the lounge, nothing at all. Horrible customer service for a Delta one customer. It was a horrible experience for premium ticket cost. Will try to avoid flying with Delta in the future.

✅ Trip Verified | I've been on 6 Delta flights in the last week. Calling customer service takes three hours to get someone to answer before they rushed me off the phone and basically hung up on me. Three of the six flights left late (one caused major issues). My baggage was soaked. They then gave me seat that didn't exist on another airline, didn't pass along any of the info about my special needs daughter or even seat us together. Honestly there's plenty more to complain about with this airline but no one will read all this and Delta surly won't care enough to make a single change. This is an absolute joke of a airline. The flight attendants were nice for the most part excluding 1-2.