Delta Air Lines

✅ Trip Verified | Connecting fight was canceled due to “weather” which didn’t make any sense as many other flights the same direction were taking off. Delta offered no lodging even though the only flight offered wasn’t for almost 15 hours later. The airport won’t let you stay in a secure area. I have no idea where I am and no Delta personnel seem to care. It’s cold and I’m sitting on the floor in the front the airport with no type of security till the airport reopens. This is how Delta treats their sky priority first class ticket holders!

✅ Trip Verified | My flight was scheduled to depart from Boston to LAX. The flight got delayed, I called customer service and spoke to supervisor Andrew who talked to me like a machine and did not help me at all. He basically sounded like he wanted to hang up on me. Worst customer service ever. If you are flying national, please use American Airlines or another airline. Worst experience ever.

✅ Trip Verified | This is by far the worst experience with Delta. The head flight attendant and another flight attendant were the rudest people I’ve ever encountered. I was in premium and my husband was in delta comfort. When we boarded I asked my husband to sit next to me since I have anxiety with take off. The plane was half empty. She approached us almost scolding at my husband for not being in his seat and snatched the headphone away. It wasn’t about the seat being premium since the amenities were subpar to begin with. I’m not upset because of him going back to the seat but they were horrific and rude about it. They were both hostile towards me in a condescending tone. As we were about to land my husband moved up so that he could retrieve the luggage from the overhead bin but the head flight attendant stormed over and said he could not sit there. I asked for her name and she raised her voice saying that she did nothing wrong. As I was getting off the plane she told me to wait for a customer service person to speak to me. After a 10 hour flight the last thing I want is to wait even longer at the airport. She then responded with ‘whatever’. I’m horrified with her unprofessional behavior. I’d never fly with Delta again if that’s the representation of their service. The bathroom was disgustingly dirty as well. Considering they are the most expensive flight going to Europe there’s no value in it at all.

Not Verified | Normally I like Delta. But it has become like Spirit: Charge you for the ticket, charge you for the seat, charge you for one bag. Charge you for changing your flight. I might as well fly Spirit and save some money.

Not Verified | I was aware that Delta was Virgins US partner, and quite expected to fly Delta internally, the flight from Atlanta to New Orleans and return. What I did not expect was the flight booked with Virgin internationally would be with Delta also. The whole point of booking with Virgin was to travel with Virgin. I will be asking questions of them also. I was not told there would be a change until it came time to check in, and by then I could not change without losing money. Delta check in was OK. The crew seemed impatient at passengers taking their time to sit down and get comfortable. One female crew member was quite rude and sarcastic. Food was atrocious, and on an 8 to 9 hour flight we had one meal, and a snack. I talked to another passenger and she agreed, they didn't feed us very much. The flight itself was fine, and the crew member I had was lovely. My point being: Crew was not welcoming or even enthusiastic. Your passengers might have saved for the two years of Covid, looking forward to their holiday, encountering this experience, and dreading their return flight. The change from Virgin to Delta - I know this may not be your fault. The overall Delta experience was just not pleasant, and it should at least be that. I fly enough to know the good from the bad from the reasonable, and this experience was somewhere between the last two. Virgin on the way back, a whole other story - beautiful uniforms, young, helpful crew, nothing was too much trouble, even went an extra mile or two when I said I was slightly claustrophobic, and went out of their way to make sure I was comfortable. I really want to fly with Virgin again, but if I know that journey will also include Delta? I might seriously think twice.

Not Verified | Both our flight to and our return flight where very uncomfortably and unbearably hot. The attendants focused too much on the masks on and not enough on our comfort. On the return flight we were extremely thirsty, as they only provided drink beverages once vs twice as they did on our first flight. Which just amplified the fact that everyone was very hot. Horrible air circulation. Also, we checked our bags in using the Kiosk, only to find out we still had to make the long counter lines to check in bags. Because they were short staffed. Very disappointed on the service, definitely not he Delta airlines we were used to.

Not Verified | Frontier cancelled our flight, and after rebooking with Delta we realized that the Frontier ticket agent had kept our negative Covid paperwork. The Delta agents were amazing! The gate agent calmed me down, and booked us on the next flight, the ticketing agents found us seats and walked with us to expedite security so that we would make the boarding after obtaining our luggage from Frontier. The Delta staff in Punta Cana made a nightmare travel situation better. I had purposely avoided Delta when the became “political” but this experience will make me reconsider.

✅ Trip Verified | I’m on flight 1535 from Orlando to Atlanta. the plane is 757-200 and when my family and I boarded a very nasty lady at the boarding gate asked us to check out bags. This means she allowed all previous passengers to board with more than a carry on. We have 3 small carry on we used to flight light from EWR to MCO to spend the weekend. If this is the service Delta provides then is very poor and unacceptable. We are trying to go back to reality and back to traveling. If Delta doesn’t know how to instruct the employee so that the rules are valid for some passengers only then it is useless to be a member, to have delta Amex cards and to try to support what I thought was a good airline.

Not Verified | I purchased airline tickets with Delta last April and had to cancel them due to Covid-19. When I was issued the credit I was told that I would have access to the whole credit for future travel no matter who was flying. When I tried to use my credit today I was told that I was only allowed to use a portion of the credit because of the way the agent issued the credit. I was also told that if the other passengers would lose the credit. I paid for the tickets with my credit card and was told that I was able to use the whole credit. I’m not a happy customer and don’t plan on using Delta Airlines again. It’s not fair that I was told one thing at the time of the cancelation and then told something else when I tried to use the credit today. I’m losing a lot of money and very upset about it.

✅ Trip Verified | First, I don't quite understand the overwhelming number of horrible ratings on United in particular and US carriers in general. I am not sure if I was lucky or I am not demanding, but my experience with the airline was quite fine so far (knock on wood). It is certainly not top notch but not horrible either. I, for sure, have encountered unpleasant experiences, but that happened to me even with the best rated airline. I think US carriers' weak spot is ground operations, with so many short, small flights that are plagued with delays, cancellations and gate changes (Asian full-service carriers use wide-body aircrafts even on one-hour flights). Now, here is my opinion about this particular flight. Ground service at EWR for Premier class was seamless but not exemplary, and that was certainly below the level of Delta One. In-flight hard product was where this flight shined. The 787-10 was shiny and clean. The Polaris seats were comfortable, spacious, and last but not least, provided a great deal of privacy. This was one of, if not the best equipment for a 5-6 hour flight I ever experienced, even when compare with intra-Asia business class from top rated airlines. On board staff were pleasant and accommodating. Food choices were limited, but I can see improvement on the taste. Food service and presentation was not quite at, though were inching back to, pre-pandemic level. The flight departed on-time and arrived early, but we were still late as we had to wait for our arriving gate, a LAX signature. The IFE screen was nice and responsive, though movie selections were not as good as what on Delta. Overall, I have no complaints.