Delta Air Lines

Not Verified | Can't say enough wonderful things about the staff at Delta. Our day started as a nightmare due to not having covid PCR test results in time in order to fly back to Canada. The check-in rep, flight crew, and customer service team on the phone all went out of their way to help us find solutions to get home that day, and we couldn't have done it without you. Thank you so much to the Delta staff at all touch-points.

Not Verified | I purchased first class for my birthday trip on my way home I was in the airport (yes I had downloaded their app) they cancelled my flights and rebooked me for the next day with no notifications or emails or texts or phone calls. When I spoke to an agent they put my on another flight home in coach and had no clue where my luggage would end up. I made it home had to call customer service took 1.5 hours. All they are going to refund me is $60!! Do not fly Delta, worst airline.

Not Verified | During these Covid times one would expect greater care for cleanliness, however I found that on getting to my seat in Delta One, the whole area was dirty. There were crumbs and bits of food all over the tray table and seat. What's worse is I wrote a complaint to Delta and never received a reply. I sent another message to them two months later and still no reply. As a Platinum frequent flier I am very disappointed in Delta. When you pay $10,000 for a one way flight I expect to be treated better. It seems they do not care about my business.

✅ Trip Verified | It was terrible. They literally gave me the wrong gate number on the e-pass. Even worse is I had to rebook and miss work because these people have such slow customer service. I had to repeat my name at least 4 times to the guy at the help desk. I mean really these guys are the worst and honestly, I would never fly them again.

Not Verified | My husband and I were flying home to Massachusetts to spend Thanksgiving with my brother. We purchased our refundable ticket online and checked refundable. Refundable was quite a bit more than nonrefundable. When our tickets printed it didn’t have refundable on it it had the fine print about a nonrefundable ticket. Called Delta and they confirmed it was refundable so I did not purchase insurance. We were originally supposed to go via Minneapolis to Hartford but Delta changed Minneapolis to Atlanta to Hartford. Call them to see if we could just go Seattle to Atlanta to Hartford since we would’ve been connecting with the Atlantic flight anyway. They said yes and told us we would be getting a refund of $233 per ticket. Well they ended up giving us a credit because they said we had a nonrefundable ticket. Galls me that they take your money and then don’t want to give out back. I do not want the credit I want a refund. Contested it with charge company which credited my account but then Delta said no we had a nonrefundable ticket so our charge company charged it back. Next time I buy it airline ticket on any airline I will make a screenshot of every step to the purchase so I can prove that I bought a refundable ticket just based on the price.

Not Verified | I am always completely let down when my company books a Delta flight for me. This airline is a complete joke when it comes to customer service. About as rude and unprofessional as you could get. This includes help at the airport as well as the flight attendants.

✅ Trip Verified | Connecting fight was canceled due to “weather” which didn’t make any sense as many other flights the same direction were taking off. Delta offered no lodging even though the only flight offered wasn’t for almost 15 hours later. The airport won’t let you stay in a secure area. I have no idea where I am and no Delta personnel seem to care. It’s cold and I’m sitting on the floor in the front the airport with no type of security till the airport reopens. This is how Delta treats their sky priority first class ticket holders!

✅ Trip Verified | My flight was scheduled to depart from Boston to LAX. The flight got delayed, I called customer service and spoke to supervisor Andrew who talked to me like a machine and did not help me at all. He basically sounded like he wanted to hang up on me. Worst customer service ever. If you are flying national, please use American Airlines or another airline. Worst experience ever.

✅ Trip Verified | This is by far the worst experience with Delta. The head flight attendant and another flight attendant were the rudest people I’ve ever encountered. I was in premium and my husband was in delta comfort. When we boarded I asked my husband to sit next to me since I have anxiety with take off. The plane was half empty. She approached us almost scolding at my husband for not being in his seat and snatched the headphone away. It wasn’t about the seat being premium since the amenities were subpar to begin with. I’m not upset because of him going back to the seat but they were horrific and rude about it. They were both hostile towards me in a condescending tone. As we were about to land my husband moved up so that he could retrieve the luggage from the overhead bin but the head flight attendant stormed over and said he could not sit there. I asked for her name and she raised her voice saying that she did nothing wrong. As I was getting off the plane she told me to wait for a customer service person to speak to me. After a 10 hour flight the last thing I want is to wait even longer at the airport. She then responded with ‘whatever’. I’m horrified with her unprofessional behavior. I’d never fly with Delta again if that’s the representation of their service. The bathroom was disgustingly dirty as well. Considering they are the most expensive flight going to Europe there’s no value in it at all.

Not Verified | Normally I like Delta. But it has become like Spirit: Charge you for the ticket, charge you for the seat, charge you for one bag. Charge you for changing your flight. I might as well fly Spirit and save some money.