Delta Air Lines

Not Verified | I have flown Delta for the past 25 years. I have been on 3 flights with Delta in the last 4 months. Each one of these flights were terrible service. I have been surprised and shocked by the amount of bullying, lack of service or attention to passengers by 1st/business class crew members. My last flight which was an overnight flight from LAX to Fort Lauderdale, which I booked business class. When I booked, I specifically asked if the flight had beds in the 1st/business class and I was told it did. Otherwise, I would never have spent the money I did to fly 1st/business overnight. Not only was there no bed - the seats didn't recline anymore then in the main cabin. I realize this sounds obnoxious to be complaining about 1st/business class seating. The issue is how much we pay for the seat and what it suppose to represent. Not only was there no bed or even an upgraded recliner seat, there were no blankets, no pillows, no service and a little snack in a cardboard box! It's pathetic and all under the disguise of Covid, yet all restaurants are open and serving people. Worst of all - the outbound flight was freezing. The cabin temperature was less then 65 degrees the whole trip. It was miserable! When I asked over and over for the cabin to be a bit warmer I was told how the cabin temp. was not controlled for my comfort, but rather the whole flight. I get it, but everyone was complaining. I won't even get started on the how aggressive the flight attendant was about masks up during sips of our drink. It's all shameful! I work very hard for my living, and in my business. I would never be allowed to treat my clients with so little regard. I wouldn't be allowed to bully or speak rudely to my clients either. I can't speak for everyone and by no means are all crew members bad - there are some great people out there working and doing their best each day. The issue and why I am taking my time to write this is the new lack of service, concern or care for passengers. I sincerely hope our country and these companies one day find their way beck to customer service and detailing services. Back to respect for all passengers whether 1st/Business or Main Cabin and stop looking at their profits or if they're properly diversified. Just hire the best person for the job, hold those people accountable and take care of ALL paying customers.

✅ Trip Verified | Terrible customer service. It’s not worth it! I have tried to contact customer service three times today and waited on hold for almost six hours to file a claim about a lost phone on a Delta flight. Considering the fact that there is a time limit to submit such a claim, it’s ludicrous that Delta makes it so difficult to do so. The first time I called, the person told me to call a different department and just hung up on me, the department I was told to call was the wrong one and he couldn’t help, the third one just transferred me to the airport lost and found without even taking the 5 seconds to hear that I lost it on the plane. To have paid for three round trip tickets through Delta this week and to get such terrible service is a slap in the face and delta should be ashamed to employ such incompetent people.

Not Verified | My newborn daughter and I flew in November 2021. It was an emotional trip and not an easy one to take but the Delta flight attendants made it so nice. On our return trip, the stroller that we gate checked was damaged. I contacted Delta and they worked with me to get the matter resolved and they reimbursed me. They have a process that they need to follow but I had a death in the family and was unable to comply. Rather than excluding me from reimbursement because I couldn’t comply, they worked with me. Delta is a huge corporation and I am one in a million customers but they treated me like I was their only one. I recommend going with Delta!

Not Verified | We are Delta card holders and have always flown Delta but the increase in prices and elimination of basic fares will be ending our loyalty. Every other airline beats Delta fares and offer credit card rewards, as well. It’s a shame!

✅ Trip Verified | Minneapolis to Los Angeles. I typically fly first class for several reasons, the first and foremost reason being that there is extra room. I was flying from MSP to LAX. My husband and I have flown this several years ago and it was absolutely miserable. The seats were so tight that we couldn't even stand up. My husband is 5'10" and about 165 pounds. He is very physically fit. His knees were against the back of the seat in front of us. The seats were so narrow and tightly squeezed that he started to have a panic attack and got sick. Because of this previous experience on Delta, I decided to get first class, however, the ticket was about $2,500 which was out of the question for this trip. I got their "comfort plus" seats. I'm 5'7" and about a women's size 12- so not huge. Their comfort plus seats are a complete rip-off. They are the exact seats as coach with about 2 inches more of knee room. That's it. I asked the desk attendant about why their comfort seats aren't larger or more spacious and she said "you're not paying for more room, you're paying for amenities." Really? So I paid $400 more for a bag of chips and a $1.00 set of ear phones? Yes. Theoretically, the comfort plus is supposed to get on first to get that precious bag space above the seats, but even that backfired, as they allow anyone to go on during their "comfort plus" seating and although I sat in row 10, my bag had to be put over seat 16 which made retrieving it after the flight a nightmare. It's clear that Delta does anything possible to give you the very least of everything for the most money they can nickel and dime you for and I will no longer fly with them. I was a loyal frequent flyer with Northwest before it became Delta. Then I was a loyal Delta flyer until they decided to pack people in like sardines and do everything possible to screw us out of more and more money. I will only fly with them if they are the last resort and would even take the "budget" airlines over Delta now.

Not Verified | I fell asleep on the flight and my mask came down under my nose. They woke me up to put my mask over my nose. I went back to sleep and it happened again. After being harassed by not one but 3 flight attendants, they had a red coat pull me aside once we landed and barade me some more. They even threatened to kick me off of the next flight if I didn't sit there and take it. I'm comfortable with the fact that I will never fly with them again. I knew I should have flown on Southwest.

Not Verified | Flight from Miami arrived late in Atlanta. We (around 6 people) got to the gate 8 mins before the departure time with all other people’s help and hustle. However door was shut and none of delta agents were willing to help. After we saw the flight left, the agent came out with indifference. We knew he gave away seats, but he was absolutely not concerned about us. Especially this gate agent was the worst one ever. It is just sad airline treat customers this way..

Not Verified | Can't say enough wonderful things about the staff at Delta. Our day started as a nightmare due to not having covid PCR test results in time in order to fly back to Canada. The check-in rep, flight crew, and customer service team on the phone all went out of their way to help us find solutions to get home that day, and we couldn't have done it without you. Thank you so much to the Delta staff at all touch-points.

Not Verified | I purchased first class for my birthday trip on my way home I was in the airport (yes I had downloaded their app) they cancelled my flights and rebooked me for the next day with no notifications or emails or texts or phone calls. When I spoke to an agent they put my on another flight home in coach and had no clue where my luggage would end up. I made it home had to call customer service took 1.5 hours. All they are going to refund me is $60!! Do not fly Delta, worst airline.

Not Verified | During these Covid times one would expect greater care for cleanliness, however I found that on getting to my seat in Delta One, the whole area was dirty. There were crumbs and bits of food all over the tray table and seat. What's worse is I wrote a complaint to Delta and never received a reply. I sent another message to them two months later and still no reply. As a Platinum frequent flier I am very disappointed in Delta. When you pay $10,000 for a one way flight I expect to be treated better. It seems they do not care about my business.