Delta Air Lines

✅ Trip Verified | Worst Experience ever! I was flying on 01/28/22 from New Orleans to Raleigh. On my trip to Atlanta, I spent 10 hours in the airplane. They added fuel twice and diverted us to Huntsville, AL. Than they dumped us at 1:00am in Atlanta. No gate agent, no support, nothing. I spent the night at the airport. It is Saturday 12:00pm. I was confirmed on an 11:10am flight and now they can't get the flight crew together because they did had enough sleep. I did not sleep at all, since yesterday morning! How unprofessional can you be. I travel every weekend and have no desire to spend my free time at the airport. Do you pay me for the day I lost Delta? No Delta for me until they figure out how to run their business!

Not Verified | First class priority boarding. You get on a bus with everyone else. All those who got on the bus after you did get off first and take up all the overhead bin space. So glad I paid for a first class ticket. This is wrong on every level of customer service. Shame on you Delta. I have to gate check because your staff is to shy to ask those you stuffed there bags in first class overhead to remove and gate check those bags.

✅ Trip Verified | Was diverted from Atlanta to Birmingham. No customs agents on hand, Crew timed out, still stuck on plane 5 hours and counting with no end in sight. No food offered, no drinks offered for last 2 hours. Complete chaos of a situation. If this was a NYC to Atlanta flight. I am sure things would have been handled differently, but from Mexico City, ahh let them rot on tarmac.

✅ Trip Verified | If you don’t have enough overhead space, maybe make the the folks with bigger bags check? Changing my flights constantly so I now have a 5 hour layover. Longer than the flight times put together. Truly garbage customer service. On top off boarding passes not have the gate on them. This is the worst experience on a trip ever. I thought I’d give them a try but it was a huge mistake.

Not Verified | When it comes to them answering calls for me to book a flight there’s no problem. When I wanted to make a complaint, they say there’s 3 1/2 hours or more of hold time, and with multiple attempts, I always get disconnected after about an hour or so on the phone. I tried to do it through text and online, but still no one wants to help me. They refer me back to the phone number, which doesn’t let me connect to a live rep. There were multiple issues with my connecting flights, costing me an extra $2000 to get home. There’s a huge laundry list of other issues but I don’t have all day to write them down. Suffice it to say I will try using a different airline than Delta, they were horrible.

✅ Trip Verified | I would like to tell you about the wonderful person who helped me, Grace Marie. She was very accurate, courteous, eager to help me, and very nice. I needed confirm that my KTN # and Sky Miles # were added to my ticket. Priceline had assured me they were. Well they were not. Grace Marie with Delta Airlines took care of everything for me. She was a breath of fresh air after the hours I had spent on the phone with my rental car agency and Priceline.

Not Verified | Disappointing to fly Delta. All four flight segments were late, some critically. Paid for First Class and that was a mistake, I will never do that again with this airline. Rather than make a laundry list of all the issues we encountered, suffice to say that it became a high stress trip and it should not have been. Avoid paying for upgraded seats on Delta domestic flights, it comes with nothing, it’s a bus ride, nothing more. I will try to avoid this airline when possible on future trips.

Not Verified | Booked a trip from Colorado Springs to Honolulu with a connection through SLC. Arrived to SLC to find out that my flight to Honolulu was delayed by 7 hours 40 minutes. Went to help desk to ask about other options and was told that there were no options. Since I have time I look myself, I go back and ask about the multiple options I found and they finally agreed to look. They then tell me I can go through Seattle so I reluctantly agree. When I asked about my seat upgrade I paid for they just laughed and told me to ask about it at the gate. They booked both flights with a middle seat when there were plenty of options. I am currently sitting in the plane to Honolulu waiting for them to figure out which flight attendant staff will be joining us because they want ours to go to South Korea instead. Fully loaded plane ready to go! Told us it would be 30 minutes and has been almost an hour. This airline is the absolute worst for customer service and logistics. Not once was I treated with respect or sincerity. I will never fly Delta again. And to think these airlines are the first to cry for bailout money when things get tough only to layoff their staff and jack prices up all while quietly buying back stock options.

Not Verified | We were supposed to depart 11:30am in January 21 2022 they did not ensure that the plane was properly heated and the pipes were frozen, so after boarding and waiting for an hour they made us all de board and kept pushing back our flight. Our new departure time changed from 12:45pm to 1:45pm to 2:20pm and then 4:15pm. Absolutely unacceptable. Delta will do almost anything to not refund you your money. I’ve only ever flown with them twice and both experiences were dreadful. I don’t even know how they have a 4/10 review rating because it needs to be at 0. I’m completely done with Delta they’re just not worth all the hassle and obstacles. We were flying domestic and they don’t seem able to handle such trips.

✅ Trip Verified | Flew Delta from Orlando to New York. Flight was delayed 20 min due to "short staff" as told by the pilot on intercom system. Arrived in New York 30 minutes late then had to wait another 15 minutes to be taxied to tarmac. The pilot then came on the intercom and stated "nothing we can do we are short staffed just waiting on taxi to tarmac". We missed our plane connecting to BWI. We were told to go to help desk. When we got to help desk they offered a plane ticket for 6.5 hours later with a 15.00 food voucher for 2 people to eat at the airport. We asked for a supervisor, the lady told us to stand aside. We were then told that the supervisor was busy on the phone right now and there was nothing else they could do. We complained then the supervisor came out and told us that it was not Deltas fault. I said your pilot told us you were short staffed, I said so are you. She said I can’t give out that information. It was unbelievable how we were treated and Delta did not take responsibility at all for us sitting at the airport for an extra 6.5 hours due to their own fault. Never again will I use this airline. This is not how I want to end my vacation. Due to the high cost of tickets the way this whole situation was handled unprofessionally. First and last time this family will use Delta.