Delta Air Lines

✅ Trip Verified | I am very unhappy. My plane was set to leave at 7.20pm then only 5 hours prior to the flight the plane was delayed and moved to 10.10pm and then they changed it to 8.40pm takeoff and then after boarding 30 minutes later then the boarding time of 8.0pm we are sitting on the plane for over two and a half hours on the runway. They say we’re about to take off and then we are just waiting around for two hours on the plane completely claustrophobic, not COVID friendly whatsoever and all they tell us is that they have to wait to switch directions. After they said they were able to get an alternative route they say the plane doesn’t have enough fuel to do the alternative route and say we have to go back to the gate. Then we are told that the plane isn’t allowed to take off and that we are 'fortunate' to have a gate to come back to because some planes have to just sit and wait on the runway when their is no available gates. My question is, if you originally had the flight at 7.20 departure and then delayed it to 10.10 why would you then undelay it and then only move it to 8.40? Because we’ve been on the plane for more than the second delay time of 10.10. I am extremely disappointed. This was my first experience on Delta Air Lines and this will be my last! I have flown on 100+ legs, over 10 different countries and I have never experienced an issue like this before. At least on my other airplane experience they kept us informed. Delta is not transparent and clearly is aware of the situation so why move the delay down just to have everyone sit on the plane for 4 hours past the original departure time? This is the time that I should be arriving at my destination. And the only thing they tell us is “sorry” and then offer our headphones to people and say “these are normally $2 but we’re giving them away because of the delay”. Two dollar headphones treating it like they are doing us a huge favor, they should at the very least give us food. I am blown away and shocked by the unprofessionalism of the company. Then they kick everyone off the plane after sitting in it for hours and tell us the staff needs to go home because they’ve been overworked and can’t go over their hours and that we need to just wait to see what will happen and when they will get new staff and they kept reiterating that the flight was not going to be cancelled only delayed, and then boom after waiting from 5.45pm to 12.45am (7 hours) I find out that our 1.42am (delayed 5 times) is now cancelled. They told me the next flight at 6am is fully booked and then next flight will arrive around at 6pm on Friday. I am missing an entire day in my destination zone and my original flight I had picked specifically based off the time to make sure I would not be missing any work and now I am missing an entire day worth of work and who’s going to reimburse me for that? And also let my job know? I think after waiting 7 hours for a flight where the staff decided to disappear and sitting inside an airport breathing in the air of other people who could potentially have COVID during this pandemic. Completely unacceptable whatsoever. Delta can state that the plane was cancelled due to weather but I don’t agree with that, they are using that as an excuse so that they are no liable for my flight and all the people who had to sit around for 7 hours waiting with full hope for a flight that got cancelled when the crew left. I deserve to be compensated.

✅ Trip Verified | If your upset with Delta take to Twitter, they hate that the most. January 2022 they pulled 12-14 people (who just went they TSA and had nothing bad in their luggage) aside, to go thru their stuff, taking so long that the pilot went over their flight-hours, forcing 200+ people to deboard and stay another night to catch the next plane at 5 pm. Never reimbursed us after they promised to. Today, March 23 2022, we made the mistake of flying Delta again. They didn’t checked if the plane worked until boarding 200+ passengers, only then did they realize the snow censors weren’t working. Instead of immediately boarding us on a plane that works, they had their maintenance man “try to fix it” for 3 hours, then deboarded 200+ passengers and causing us and many others to miss the connecting flight. Not a single Delta employee prioritized their customers. They told us they’d call the gate to have them hold the plane since it was Delta’s fault, got to the gate and they said they never called, so they took off without us.

✅ Trip Verified | We had a horrible experience with our whole trip (roundtrip), first ATL to NYC flight got delayed 3 times, flight supposed to be at 6.30am, 2 times they made us board the plane only to have us leave the plane one hour later, ended up arriving to our destination at 2.30pm, 6 hours after the original itinerary wasting more than half a day of work. Then the return flight next day NYC to ATL, we started getting emails about the flight being delayed again until we received a cancelation of the flight notification, and a confirmation to put us on a plane 2 hours later to Madison Wisconsin, 2.30 mins flight and then 1 hour after back to Atlanta. Original itinerary stated our landing time in Atlanta was 9pm, we ended up arriving in Atlanta at 2am. And the cherry of the cake: they lost our bags, wasted an hour and a half waiting on the belts for the bags, never showed up, they were still in Madison, then another hour making a line trying to talk to Delta personnel. We got home at 4.30am that day. Our bags were shipped to our house and arrived at 3am Monday morning. I normally speak high of Delta but not after this, they didn't even try to fix anything, didn't seem worried, nor concerned about the delays or any type of compensation. Horrible, horrible experience.

Not Verified | Horrible. First flight of the day over two hours delayed and then delayed again because they forgot to do paperwork. Never again. This is the second time this has happened on the first flight out in the morning.

Not Verified | I don’t usually leave reviews, but I wanted to jump on here and share my experience today. I’ve always chosen Delta because of their great customer service. I travel 3-4 times Per month, and always fly Delta when I can! Today was a really good day. My first flight got delayed, so I missed my connecting flight. I can’t even begin to describe how wonderful the customer service was! Every step of the way, from helping me get my flight rebooked, to just being friendly and brightening my day. Keep it up Delta! Great job!

✅ Trip Verified | I arrived at the airport 3 hours early just to ensure that I’d be on time for my flight without any delays. However, my flight leaving from SAV to ATL was delayed by almost 2 hours, really did not worry me too much. Nevertheless, what did inconvenience me was my connector flight from ATL to STL, which should have never taken so long to get us off the plane. My whole reason for traveling was for a funeral, which I missed due to the negligence of not being able to catch my connector flight in time. I would like to be reimbursed or accommodated for my loss.

✅ Trip Verified | 3rd time flying Delta this year, and for the 3rd time Delta didn't get my TSA Pre-Check on my tickets (they've blamed me for the problem, but I've had no problems with any other airlines). For the 3rd time both of my flights were delayed, sat on the tarmac in Atlanta for an hour. Staff in the terminal were condescending, staff on the plane were non-existent. Once again a completely horrible experience with Delta.

Not Verified | Worst service. I called Delta trying to change my flight but every person who got my call was not helping me at all. Changing to automated service without even answering my question and etc. There was an error but no one knew how to solve the problem, and I am still trying to figure out why I have 2 different tickets and if it is confirmed or not. This has been going on for 6 hours and I am not going to pay another thousand dollars for this. The call takes at least 30 minutes to reach but nobody seems to be actually trying to help. Worst airline ever.

✅ Trip Verified | I missed my connector flight traveling from Savannah, Ga to Atlanta. The plane landed at 10:30 and we could not get off the plane due to ramp not being accessible. I was traveling for a funeral, that I missed because of this inconvenience. I would like to be compensated for being inconvenienced.

Not Verified | It has now been over 36 hours since I landed in Dallas. Unfortunately my bags arrived two hours later than I did. I still do not have bags. Between two of us we spent hour after hour on the phone and computer trying to get our bags. Two different phone numbers we found had wait times of 4.5 hours and 3 hours and the messaging system had a wait time of 3 plus hours and the system kicked us off before we could have a chat. The baggage claims woman in DFW could not have been much ruder. I arrived at 11:00 p.m. They said they could not deliver after 10:00 p.m. but they would deliver the next morning. They gave us no call or text or email and no number to call them in DFW. I have been a multi-million miler for almost 30 years. I don't fly much now but there is no customer service in Delta any more. Absolutely no one to actually talk to. Even with this matter, they simply said it is a 3rd party delivery company and basically washed their hands of us. Update. The bags just arrived. They were delivered by someone who is actually in the pool service business. He had no idea of the history of the bags he was just an occasional driver when his other business is slow. I gave him a $20 tip because none of this was his fault. I place the blame strictly on Delta.