Delta Air Lines

Not Verified | Horrible experience. I had a round trip from Delta airlines and the Delta employees messed up with my boarding pass at the gate, eventually leading me being noted down as a "no-show" for the first part of the flight - and of course I "was" on that flight. Then they cancelled my return ticket. It turns out that not only I am considered as a no-show for a journey that I made, they don't even let the customer know once they cancel a ticket. So they cancelled my return ticket and I only discovered about it a few hours before my return flight. On top of my distress (I was trying to figure out a way to go back home, there were no other available flights until the next day) the person at the desk was super rude saying "it was my fault": I showed up at their gate with the correct boarding pass and they messed things up afterwards, with multiple employees involved in the process and I am the person to be blamed here? Spent ridiculously long hours on their customer help lines just to reach a single person to talk to (6 hours for a single call) and ended up with literal "nothing" other than a wasted ticket, money spent on an overly-priced flight to get back home, hours and hours of distress and unkind behavior from their part, all on top of their own mistake.

✅ Trip Verified | Incheon to Seattle. I would like to extend my sincere thanks to DL 196 crew on March 28, 2022. Coming from Incheon S. Korea I noticed that the plane is clean and the cabin crew are hospitable. Through-out the entire flight I experienced the hospitality of cabin crew. He makes sure the rest room are clean and the passengers are taken care off.

Not Verified | Our flight departed at 5.39am, so we showed up 2 hours prior to departure. The ticket desk wasn't open, so we were stuck in the lobby with dozens of other passengers for over an hour. This caused a massive crowd and lots of confusion going thru airport security. As if that wasn't bad enough, for whatever reason despite my husband and I being ticketed on the same confirmation, we weren't assigned seats next to each other. When he made the reservations, he made sure to request a window seat for me but somehow Delta assigned us to middle seats on the opposite side of the aisle. He spent over 2 hours on hold on Saturday trying to get our seats reassigned so we would be next to each other, only for the customer service agent to tell him that we would need to speak to the agent at the desk to get reassigned. My husband tried to ask, but couldn't even finish asking his question because the agent cut him off and rudely announced over the intercom that there would be no seat reassignments. He asked the flight crew as we boarded, only to be met with blank stares and headshakes. They were unwilling to move other passengers to keep us together. We were now at the mercy of our fellow passengers, none of which were willing to switch seats to keep us together. I’m sure you’re wondering why this is important. I’ve flown frequently, and have noticed that sitting in the middle causes me to have anxiety, motion sickness, and feelings of claustrophobia. And this was all exaggerated by having to wear a mask for a prolonged period of time. My only chance for comfort on this flight, was having my husband by my side, and being switched to a window or aisle seat. I almost immediately had the worst panic attack of my life. Full out crying and shaking. The flight crew walked up and down the aisles past me, not caring that they played a part in my suffering by not moving other passengers to keep me with my husband. And my husband was unable to comfort me, being stuck across the aisle and between two strangers, so this flight was rough on him too. Finally, when one of the flight attendants did ask me what was wrong (while pushing the drink cart up the aisle) I told him, thru my tears, that I needed my husband. He asked me where my husband was, and I told him, but he did nothing to correct my situation. My panic attack lasted the duration of the flight. I couldn’t get off the plane fast enough. I was so shaken that I didn’t want to get on our connecting flight. All in all, your team had several opportunities to correct the situation, and dropped the ball repeatedly. Completely disappointed. I’ve always had a high opinion of Delta until now. I’ll probably never fly Delta again, based solely on this experience.

✅ Trip Verified | Paid extra for no layover, then have a layover. No reason given for layover. Asked for some compensation, and was told I couldn’t receive any because I booked it through a third party.

✅ Trip Verified | I want to start out by saying I’m a medallion member for Delta and always speak very highly of Delta. But this has ruined my vacation. We drive to the airport to get notified our flight is delayed, then 30 min later we hear another flight is delayed. I call customer service to see if it’s going to get cancelled to get on a new flight and they reassure me it’s not. We get to the airport and our flight gets canceled and we are rebooked for the next day. Not being from Cancun we obviously have to buy a taxi, a hotel, and food for the night. We also don’t get to make money (me and my partner) tomorrow because we are now flying. I didn’t receive a flight voucher and when I called about getting one the customer service woman was honestly a witch. She was extremely condescending, told me it’s not Deltas fault and that I would have to eat the costs, well it’s not my fault the flight was delayed either. She started verbally yelling at me and it’s pretty appalling since I fly so much with Delta and just want my stay covered. I’m very upset and honesty wish I got her name because it has been the worst end to a vacation. Will never be flying with Delta internationally again

✅ Trip Verified | Literally delayed due to no pilot. Time 9p. Delayed to midnight. Ask politely if if we should look for a hotel, nope pilot coming. 1130, flight delayed till 8am, no hotel rooms, can issue $100 credit. No more Delta. Three times With delays and terrible follow through and staff admitting this is a nightly occurrence. Clearly leadership that brags about things it can’t back up. Sadly brand can’t fulfill itself for the masses. Good luck keeping up with tickets 2x as much as your competition with similar less than avg outcomes.

✅ Trip Verified | After being stranded by an airline that I typically rely on after my return flight got canceled due to the New England winter weather, I booked a last minute one way on Delta (with trip insurance added). When I tried checking in an hour later, my connecting flight had been delayed two hours — meaning I would be stranded in Detroit (and I wasn’t going to sleep overnight in an airport). The customer service agent in Hartford was apologetic, waived the bag fee for my luggage and helped rebook me for Monday (meaning I would be stranded in CT for one more day). The following morning was better and both flights were uneventful and on time. The trip insurance covered my extra hotel stay and two weeks later, Delta customer service refunded over half of my ticket and sent me a $200 flight voucher. It pays to be polite and composed to customer service, they’re more likely to help you out than if you’re screaming at them.

✅ Trip Verified | We paid for seat selection and the system did not allow me to select my seat. They did not let me select at the gate either and gave me a separate seat from my husband. They overbooked.

Not Verified | I was raised in Atlanta and proudly used Delta all the time growing up. Now an adult, I can safely say Delta is just the worst. Case in point my latest trip - a roundtrip LHR-ATL. Desk service at LHR was terrible. Now I'm trying to move my return journey back a few days due to Covid, and it's impossible to make this simple change online. I had to call and wait for 2 hours to speak to an actual human, who then passed me on to several other people. Finally, I was told I would need to pay the fare difference of $865 for a Basic Economy seat. Literally the same flight, just a few days later - now costs nearly the same as the original roundtrip ticket ($1100). Such a joke.

✅ Trip Verified | Frankly, it is not worth the effort to review Delta's disgusting, disgraceful phone and messaging system. I have complained before, but Delta has been unresponsive to a horrible problem. During the height of the pandemic, customers were put on hold for up to 20 hours (20 hours!). Now it is down to anywhere from two to five hours. Delta requires human contact for many minor details (such as bringing a dog). But contacting a human at Delta is virtually impossible. And they are generally rude and unhelpful after I spend hours trying to make contact. I have been cut off several times after being connected. The virtual assistants are terrible, too. How can a computer be so stupid? It has been programmed into it. The virtual assistants keep repeating the same information and questions and do not understand what is input by voice or typed. I once loved flying Delta. But the effort has gotten so onerous I have switched to other airlines whenever possible. Those other airlines answer their phones without hours of holds. Delta just does not care.