Delta Air Lines

✅ Trip Verified | This is by far my worst flying experience in my life and I’ve been flying since the age of 4 which is 40 years ago and I’ve flown with many international airlines across the globe. This airline is a joke doesn’t even qualify to be a budget LLC. I flew with them 4 sectors all in first class including delta one. First leg was SEA-LAX first class in a very old 30+ years old B737 after boarding and take off and the pilot switch off the seat belt sign I asked the notorious cabin crew if I can use the toilet and I was the very first passenger to use what’s supposed to be the first class cabin toilet and it was filthy and floor full of water and when I informed the FA he said yes it’s flooding. Prior to my departure Delta sent me via their app to choose my meals and since I have specific dietary requirements I choose what’s suitable for me. When the FA was offering the meals he came to me and with a very low and unclear tone he offered me what options they have and when I told him I have a special meal request he said we don’t serve that on domestic flights so eventually I took the oat meal with some shea seeds which turned to be an awful non edible option. After landing and waiting for my luggage I found my suitcase was damaged beyond repair I went to Delta luggage service desk I spoke with the employee who was very unhelpful and not interested to be working she just did a form and gave it to me with a tracking number and till today after almost a month still I didn’t hear from their customer service. My 2nd leg was from LAX-JFK supposed to be with B767-400 the newly refurbished delta one. As per Delta email prior to departure we need to be 2 hrs prior to departure at the airport which is 4am I was there on time and they said there is a dedicated lounge for delta one passengers . There was no one at the check in counters as they said they open by 4 am and to my surprise the Delta one dedicated check in lounge is just a partition of the check in area separated by a partition. We waited till 4:30am one one employee finally showed up and opened the partition and we did our check in finally. The only positive thing was the new delta lounge at LAX . Food options were horrible though. We boarded surprisingly to a very old dirty B767-300 with the old version of Delta one seats. Probably 25+ years old aircraft which was falling apart. Started taxing on time however for almost 1 hr the pilot was taxing around the airport and at 7 am he informed us we are going back to the gate as the plane developed a technical problem which need another hr of repair and we ended up sitting on board for another 2 hrs without even a glass of water or any interaction from the crew we eventually took off at almost 9 am 3 hrs behind our schedule and to my surprise the FA came to me and said you requested for a special meal and it’s ready so they actually serve pre ordered meals on domestic flights. Anyways we landed in JFK almost 3 hrs behind schedule at 5pm instead of 2:15 and I had to rush to catch my 7pm appointment which was so stressful with NYC traffic. The other 2 flights were nothing special LGA-BOS and BOS-DCA we’re both on old dirty EMB175 however we’re very short flights. Conclusion never again on this joke airline. And they say Delta is one of the best carriers in USA.

✅ Trip Verified | Airport staff are rude, not customer oriented. There were only problems with the flights. Connecting flights did not wait. At the counters to change bookings, one employee after the other left and did not come back. Hundreds of passengers were still waiting. I've never experienced such cheek. Never again with this airline. Das Personal an den Flughäfen ist unhöflich, nicht Kundenorientiert. Es gab nur Probleme mit den Flügen. Anschlussflüge warteten nicht. An den Schaltern zum Umbuchungen vorzunehmen ist ein Mitarbeiter nach den anderen weggegangen und nicht wieder gekommen. Es warteten aber immernoch hunderte von Passagieren. So eine Frechheit habe ich noch nie erlebt. Nie wieder mit dieser Fluggesellschaft

✅ Trip Verified | Was taking a trip home for my brother’s wedding reception. Flight was delayed first by 2 hours. Then another hour. Then another hour. Then another. Then canceled. Only other option was to drive 15 hours, so we went to the Delta service desk, canceled rather than rebooked, and requested our checked bag to be returned to baggage claim. After spending two hours in baggage claim, speaking to an attendant for the second time finally yielded some information that the attendant apparently did none of the things he said he did, because our bag was already on another flight and our automatic rebook wasn’t canceled. Seven miserable hours of our lives we won’t get back, incompetence at every level from the employees, and still a bag on another plane with no help on retrieving it besides a 1-800 number with a 2 hour waiting line. Unbelievable.

Not Verified | We booked out flight to Vegas a month ago, we got notification that it had been delayed by 20 minutes. Then we arrive at the airport and find out it had been delayed another 20 minutes. No problem we have a 2 hour lay over in Salt Lake City Utah. we get on the plane and they cancel service of drinks and snacks. I open my tray table to discover there was food and crumbs and sticky stuff everywhere. I asked for it to be wiped off and the flight attendant handed me a 1 inch by 1 inch wrapped disinfectant wipe / we land at the airport and the start announcing that there are 80% of the flight that has connecting flights and we need to hurry. They drop us off in the middle of the tarmac and have us catch a bus to the terminal. We get to the gate and the door is shut and the time on the board says the plane is leaving in 20 minutes but the door is shut so we can't get on. I headed to the bathroom across the hall and by the time I get back I was told by my boyfriend that they came out and said they had room for 5 more. 5 loaded on and we were left behind to get shuttered to a hotel for the night, shuttered back to the airport in the morning. Delta could sell their flight tickets for a lot cheaper if they ran the business right but they have to charge more to compensate for all the double bookings, the hotel they have to pay for and travel they will reimburse because they can get it together. Then I get the text to see if that will help get us back on track and the only response I got from it was, "my apologies I can only assist you in English" I was speaking English! what a joke.

Not Verified | We had 3/4 flights canceled and now are stuck in an airport 1000 km away from Austin. Do not fly Delta, they cannot get their act together. If you do, good luck.

Not Verified | This flight was worse than Spirit. It was a 3 hour flight which seems normal. The flight attendants were rude and the entertainment is not even worth a 1 star review. You had to pay for food if you did not want a soda or small snack. I'm flying them again soon and I hope they are better.

✅ Trip Verified | The day prior to our flight from Nashville to Daytona Beach was cancelled. We were placed on a much later flight that would set us to miss an entire day of already-paid-in-full vacation. We were able to change the flight to an earlier, similar flight. Baggage drop was difficult. We arrived to the airport 2.5 hours early. We also paid an additional $200 to book a hotel next to the airport to ensure this early arrival. This would not have been necessary if not for Delta’s cancellation of our flight. Even with staying at the airport hotel and arriving nearly three hours prior to our flight, baggage check took almost two hours. Despite so many cancellations, Delta staff did not seem to be moving with any sense of urgency for their travelers. Once on our flight, we were set to arrive in Atlanta and connect to a flight to Daytona. When we landed, we discovered that our connecting flight was cancelled midair. We did not receive any notification of this change- no text or call. After speaking to customer service at the ATL airport, we discovered that there was only one other flight to Daytona, our destination. Staff said that it may also be cancelled be we are welcome to select that flight. Ultimately, we were placed on standby for Orlando flights. We were able to barely catch the next flight out. Three Delta staff members assured me my baggage would follow me there. It did not. Since we arrived at the incorrect destination, the rental car company charged us an additional $500 to provide us with a rental car in Orlando. I created a baggage claim with Delta Baggage Claim Customer Service in MCO airport. ^he agent interrupted me often and was very short with me. It was poor customer service that I did not appreciate. She assured me that my luggage would be placed on a flight to either Orlando or Daytona and then delivered to my hotel. Several hours later, my luggage was placed on a flight to Orlando. It has now been at the MCO airport for hours. I cannot reach anyone about delivery. It will be a three hour trip there and back to retrieve my luggage. As for tonight, I have no toiletries or clothes. I cannot even brush my teeth, change my undies, or even swim in a swimsuit because I have no luggage. Delta should be embarrassed and ashamed. As a company, they should not be booking flights that cannot take off due to staff shortages. I am not looking forward to our return flights at all. I am honestly worried these flights will be cancelled as well. I feel that we should receive significant compensation for our difficulty and additional costs due to Delta’s poor travel management skills. If they cannot make this right and make it up to us, I will certainly never fly Delta. I will also be sure to spread the word as much as possible.

Not Verified | We were scheduled to fly to Cabo San Lucas from Redmond, Oregon and our flight was cancelled. Delta has been absolutely horrible to work with. No one was able to help us at the airport with rescheduling. Rather, we were giving a 1-800 number to call to reschedule our own flights. At 6:45 am I called Delta customer service. I was on the line for one hour and 47 minutes and during this time I did speak with an agent and she was not able to help us. She transferred us to her supervisor, and was disconnected after being on the line for almost 2 hours. We were still at the airport waiting to get rescheduled and still was told that no one could help us and to call the 1-800 number. I called back at 10:05 am and talked with another agent. I was on hold for one hour until I was told that she was not able to do anything, but would submit this to someone who was able to help us. Also, I was told a few times by customer service that there were over 2000 calls from customers that were waiting to be rescheduled and felt that we were one in 2000 and not that important. We were disconnected as well but she called us back even though Delta's protocol is to not call customers back that get disconnected from calls. Finally, by 2pm, our flights were finally rescheduled for the next day. This has been a horrible experience. Delta is awful to work with and I will never fly with them again. The fact that they had over 2000 people waiting on hold to get rescheduled and that I had to spend over 8 hours on the phone to get a flight reschedules is completely unacceptable. This is the worst customer service that I have ever experienced. Don't fly Delta!!

✅ Trip Verified | I would like to thank Delta Air Lines especially one individual if it wasn’t for Sheylyse Jones me and my friend wound not have had our flight. She went above and beyond to give exceptional customer service. She made sure we were able to make our flight with time to spare. Thank you for your great customer service and speedy response. The flight itself was on time and I made it safely. Will definitely be flying Delta again in the near future.

Not Verified | Our flight was canceled and they wouldn’t rebook us. There was terrible customer service, no one could help us. I would not recommend flying with Delta Airlines. We were flying with friends and they were able to get on the flight but we couldn’t; and there was 18 empty seats on the plane. I’m never flying Delta again. Our trip is ruined.