Delta Air Lines

✅ Trip Verified | They made us wait for 12 hours due to plane maintenance. Come to finds out Atlanta pilots are picketing and this is why. They will lie to you for hours and make you miss your flights because they are to scared to tell you the truth! Cowards. Will never fly with Delta again.

✅ Trip Verified | My flights, #DL2230, DL1523, DL1222 and DL2905 from Detroit to San Jose and back, with a stop in Salt Lake City, all could not have been better! Virtually no waiting in line to check-in, get through TSA or boarding. The crew was very friendly and helpful. The flights were smooth and arrived early. The passengers were quiet and respectful. With all the negatively in the news, I can't say enough positive feedback about Delta and the employees. Thank you for making this a great success!

✅ Trip Verified | Deltas new slogan should be: “Delta, where we fly by the seat of our pants.” Ridiculous airline. Never again will I fly with Delta. 8 delays on one round trip.

✅ Trip Verified | Delta has disappointed me the last few times I have flown. Always canceling flights just maybe 2 hours before flight needs to leave. I had a 22 hour layover. They just paid for my hotel. No meals or anything else. They then just gave me $15 for the 2 days I was held up in a hotel. 2 days after I get home no one could find my flight. I tried fighting on getting all my money back. After 30 mins of arguing I was on the flight they just gave me 10,000 points. Very disappointed. When we were waiting for our flight the first night, they gave us hot water and snacks were all sugar. I never got any money back from what I had to spend with food. Delta I will never fly or recommend your airline again. Use to be my favorite.

Not Verified | Was bumped to this flight the day before. I had paid in advance for seating and to bring on luggage. Staff are rude. It is clear they hate their job. Not a full flight, plenty of space for a carry-on and they took mine even though I paid extra to have it with me. I will never use this airline again. While sitting in my seat I canceled my American Express credit card because I never want to have any relationship with such a horrible company or with rude staff again.

✅ Trip Verified | Seattle to Paris. Title of the review could be - Delta unethical practice of giving away your airplane seat - In January 2022, my wife and I booked tickets to fly to Paris in June 2022. One day before departure my wife received a text from Delta Airlines saying her seat in business class had been changed to a seat in the main cabin on row 33. Reason given in the text was change of flight schedule (which was not true) this was flight Delta 114. The price difference between the two seats was substantial but was not mentioned in the text. We tried to call Delta to understand the change but waiting time to talk to an agent was 2 hours, so we drove to Seattle airport to discuss at the airline counter. We went to Delta airlines and the Delta agent told us that we should discuss with Air France because the flight was booked through them. She also gave the true reason for the change and said, "this happens all the time, we give priority to people with more seniority with the company (Delta)!" So even though we booked our flight 6 months in advance we were booted from one of the seats a day before the flight because someone else needed it? We went to the Air France agent, and they told us they never do that (change a business class ticket for a main cabin ticket because someone need your seat). Air France staff was very professional and respectful, and we had to take another flight the next day with Air France.

✅ Trip Verified | My husband and I flew to Seattle, WA on 6/9/22 for an anniversary trip. We try to fly Delta when we can because of the great customer service. This trip we were very disappointed. I purchased the tickets at the same time, but Delta did not seat us together, I asked at the airport if they could correct this and was told no. Since we couldn't sit together, I decided I would spend the 5 hours watching movies. Well my tv monitor didn't work, after having it reset I was able to watch a movie and then it stopped working again. The people next to me had no problems with their tv. After landing my husband said the same thing happened to his tv. Once we landed we could not get off the plane because there was no one there to hook the plane up to the airport. We had to wait at least 30 minutes for someone to arrive. Finally we got off the plane and went to pick up our baggage. Our luggage didn't show up along with about 20% of the other passengers. There was a gentleman standing next to us and he said he had a tracker on his luggage and it showed it was still at the plane. People started complaining about our luggage not arriving. Shortly after they announce on the intercom that they had forgot a cart of luggage at the tarmac. Of course it was pouring outside and everything was getting soaked. After almost an hour wait we found out that they did send out luggage, but to a different location. They could have announced to us that they were sending it somewhere else. I am so disappointed in Delta, this was a terrible start for our vacation.

Not Verified | I paid $700 to have FedEx mail my passports same day from Atlanta To Seattle. The Courier picked up the passports and delivered them to Delta where they were scanned in and put on the plan. The package was then delivered to Delta Cargo in Seattle where it was then scanned in. From that point I don't know what happened, but the passports are missing. My husband and I had to miss our 36th anniversary cruise, because the airline lost our passports. I have spent over 35 hours on the phone with Delta and gone by the Delta Cargo offices to try and find my passports. No one can help me and actually no one is even trying to help me. I can't get anyone I speak to have a supervisor to call, email or contact me, It makes no sense at all, everyone that I have spoken to says they can't have someone contact me. Why not?

✅ Trip Verified | We had the best experience flying Delta with our niece. It was her first time flying and we met our pilot in the Starbucks line before boarding. She gave our niece a wings pin, took a picture with her, and gave her a special shout out over the intercom before taking off. Made it such a memorable experience! Would not be surprised if we had a future pilot on our hands!

Not Verified | We were late connecting from westjet coming from Calgary. We knew it would be very close to make our connecting flight in Seattle to SLC. We ran from our gate to the connection, only to hear that the door had just closed and that we were too late. We walked away, catching our breaths, defeated and in despair. Just as the saddening news and the realization of what was to come in having to change all of our plans, Kevin (from delta) yelled down the gateway to us, asking if we had come from Calgary. With a nod from us he pointed us back towards the gate giving us the joyous news that we would indeed be allowed on the aircraft. I was informed that the lady at the desk had communicated with the tower on our behalf and string were pulled somehow to re-open the doors and allow us on the aircraft. Very grateful to Delta for accommodating us today.