Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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1/10

"I would not recommend booking flights with them"

(Canada)

Not Verified | Bad service delayed all flights and did not respond for baggage not coming to my final destination. I lost 2 days of my trip making calls and figuring out where I will get my luggage, I did not have clothes and I had to buy new ones. Did not give me a compensation for the time and money I lost. I would not recommend booking flights with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Lima
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Really a big step up"

(United States)

Trip Verified | Downgraded aircraft at last minute and no Wi Fi but these were the only negatives. An amazing crew member who wrote thank you notes to first class passengers Better meal than served in years in this route Excellent entertainment. Really a big step up.
AircraftBoeing 737-900
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteLos Angeles to Kona
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"very bad experience"

(United States)

Not Verified | Detroit to Istanbul. So my flight was delayed for 5 hours. My other flight was delayed for 4 hrs I was late for my medical treatment in Turkey. They lost my bags and one of them was never found. I will not ever fly with Delta again in my life very bad experience. They said that plane was hit by lightning while flying to Detroit and that needs maintenance. They didn't have back plans to replace the plain until midnight we were supposed to be leaving at 0845 we didn't leave Detroit until 1 am very bad.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDetroit to Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Mediocre customer service"

(Senegal)

Not Verified | Dakar to Washington DC via New York. Mediocre, that's a word that describes their customer service pretty accurately. Don't expect them to help you should things go south. I strongly recommend you fly with a different airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWashington to Dakar via New York
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"The best Delta experience in a while"

(United States)

Trip Verified | Excellent short flight. Great aircraft for short haul. Comfortable. Wi fi plus full inflight entertainment. Particularly great attendant worked graciously and efficiently. The best Delta experience in a while.
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteSan Francisco to Los Angeles
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"definitely it will be the last time"

(United States)

Not Verified | This is the first time to fly with Delta from Roanoke to Houston, but definitely it will be the last time, my wife had a surgery, and was on a wheelchair. The flight in Roanoke, VA was delayed for two hours, and the customer service representatives at the gate messed up our connection flights in Atlanta. We paid for comfort plus seats when we arrived in Atlanta they have already gave our seats to other people, and made us wait for over 10 min saying that the boarding passes are standby. When we boarded the airplane they made my wife to set apart from us and me and my son sat at the end of the airplane, when I said we paid for comfort plus seats they said call customer service they will help you. Finally when we landed in Houston they said my wife’s name isn’t on the list for wheelchair and made her walk all the way until we left the airport with our wheel walker.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteRoanoke to Houston
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Delta Air Lines is royally screwing up yet again"

(United States)

Not Verified | Delta Air Lines is royally screwing up yet again. My mother is currently sitting on tarmac waiting for the air traffic control to create flight plans or arrangements to take off because they didn't properly plan the flight. She missed my wedding rehearsal and rehearsal dinner because they changed flight plans 9 different times! She has had to change car rental twice and has had to pay 2 separate fees associated. She was given a $15 food voucher! Not to mention my Aunt couldn't get into her hotel because my moms name was the only one listed for check-in.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOklahoma to Boise
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"tired, frustrated, and increasingly angry"

(France)

Trip Verified | I booked a flight on Delta from Geneva to Boston. The flight was operated by KLM. In-flight service was very good, however my baggage never showed up in Boston. I was told the only way to file a claim was to do so online. The only way to file a claim online is with the record locator. I have my original Delta record locator, but this is not recognized by KLM, and after 3 hours of hold time and speaking with Delta representatives, I am not able to obtain the KLM record locator. So, I have lost luggage with all of my stuff and absolutely no way to get any information or to communicate with anyone about it. I'm extremely tired, frustrated, and (increasingly) angry.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteGeneva to Boston via Amsterdam
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very poor customer service and communication"

(United States)

Not Verified | Very poor customer service and communication. I need to express that I am extremely disappointed in Delta - I book a flight for me and my brother 5/21/22 to leave MSP at 6.05am and it was canceled. I was assured that they have moved me to the next flight leaving same day at 10.30am. I checked into that flight, show up to the airport to find out that flight was also canceled after sitting in line for almost 2 hours, and I was told there was nothing that could be done. I was flying out to Connecticut to purchase an RV. I had the party waiting to pick us up and to make the purchase. I needed to explain that my flight was canceled again after arranging the pickup time again with them due to the first canceled flight. I have still not received my refund for my brother nor me. I was told that my refund would go back on the same form of payment, which was my credit card. As of right now I have not received a refund, I will end up paying interest on a flight that I never got to take and I looked very stupid to the party I was purchasing the RV from. I am sure they thought what a fraud I was! I have filed a complaint, I have filled out a refund form and have received no communication back. I will be sure to think twice about booking my future travels through Delta.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Hartford-Bradley
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew was very accommodating"

(United States)

Not Verified | We had a great experience with Delta. The crew was very accommodating and allowed passengers to switch to empty seats. From Ft Lauderdale to Syracuse and return the departure and arrival times were very punctual. I will fly Delta when their flights are available. Keep up the good work.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Syracuse
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes