Delta Air Lines

Not Verified | Delta is a very good airline to fly on. we flew from Jacksonville to Atlanta. the plane was old, but had new IFE monitors. The staff on the plane and on the ground were very nice. I am looking forward to fly with Delta again.

Not Verified | Mobile to Raleigh. My son was sick and unable to make the flight so I called Delta customer service and they were just the best. Did a refund for his ticket without any hassle of any kind. What a great team you have that treated us like real customers in all areas of your business. Will fly Delta only now.

✅ Trip Verified | Washington Dulles to Atlanta. I arrived to the airport ahead of schedule about 1 to go thru processing & enough time for my flight. The plane arrived, the passengers got off & we started boarding the plane about 4:45. While sitting for about 30 minutes the stated they was looking into some things & would update shortly. It was after 7 before they came advising we had to get off the plane, it couldn't fly because of navigation that our flight would leave at 9. While sitting & waiting the pilot comes on to say sorry folks I can't fly you out at 9 that he would reach his 20 hours so trying to round up a crew to fly out at 1:20. Everyone all upset so they start putting people in hotels & getting a taxi. The guy in front of me got the last room available so only other recourse would be pay out of pocket ourselves. I advised that I had an event that morning in Bryon at 11am was there any other flights so I was eventually able to grab a standby. My ticket says wheelchair assistance because I cant do all of the walking in the airport due to disability. So I get to Atlanta airport no wheelchair & to top things off my baggage with all my things I needed was no where to be found. I fill out a baggage claim. Saturday evening my baggage was delivered. I submit a complaint online thru Delta to get a response by email saying they was sorry & unfortunately couldn't assist. My thought process is after everything I had been thru for an airline to not think enough to at least pick up the phone to call your customer was just as bad as the entire experience on Friday. Unbelievable Delta, really unbelievable! Not to mention the entire time sitting on the plane did you offer crackers or juice will everyone sitting there cramped up & uncomfortable.

✅ Trip Verified | Amsterdam to Detroit, 26 September 2019 Premium Select. Check-in on line impossible, stating that a change had occurred and that I was allowed to amend my flight at no extra cost. Not a real option as the rest of the trip had already been booked and partially paid for. Arriving at the check-in counter at Amsterdam Airport we got different seats than booked. Explanation: Delta had flown in with a different aircraft. But we were assured that we would nonetheless have Comfort Plus seats being ‘the equivalent of Premium Select’. This is, of course, not the case: The difference between Comfort Plus and Premium Select is 4 inches of legroom less, no leg support and no 7 degrees more reclining seats; a smaller screen and no personalized service etc. Features reflected in the price difference. The big blow, however, came inside the plane. One can try to call any seat a Comfort Plus seat, but not a main cabin seat with 9 instead of 8 abreast. Also, dinner came on the same tray and with the same quality as the rest of the cabin, The menu circulated in advance was clearly marked ‘International Main Cabin’. Checking the safety instructions in the seat pocket, it turned out that the plane in question was a Boeing 777-200 in a configuration not available on Delta’s web site. Probably an older version, because my table was hanging toward me, making my food tray almost landing on my lap. What I reproach Delta most of all is that they were not straightforward. A plane replacement might happen. In that case it would have been correct to let Premium Select passengers know, with excuses and an offer to compensate for the inconvenience. This has not happened.

Not Verified | My flight coming into ATL was delayed by 20 minutes and had 25 minutes until my next flight left for Fayetteville. I was so worried I wouldn't make it but the flight attendant on the flight coming into Atlanta assured me they would wait for me, but I still ran my heart out to the next gate. They had just called for last boarding call and the plane was still there. I explained i had no baggage and am military and really needed to board three plane. It was 2124 and the plane was scheduled to depart at 2131. The lady told me she hears the "military excuse" but there's nothing to be done. I understand there is a schedule but this was the last flight into Fayetteville. Every other airline, like southwest, will hold the plane for a small amount of time for passengers with small delays. Delta ruined my chance of getting home before work and I will rethink flying with them again. I want a company that supports thir passengers, especially when that company is the cause of the delay.

✅ Trip Verified | Minneapolis to Fargo. Don’t ever trust your luggage in the hands of this incompetent company. My wife and I purchased a brand new away bag since our old luggage had seen its better days. We bring it with us for the first time and while checking our bag the lady behind the counter literally threw our luggage and bounced it off the wall and onto the conveyor belt. We mention that was rude and she apologizes. Then we get to our destination and our bag isn’t there to greet us. Great. Glad that’s the second time in a row we have been without our luggage in 2 trips. Delta batting 1000 right there. Fast forward 2 days we get our bag to the airport and the baggage guy in Phoenix is a little more careful with our bag but not much. We get home finally and our zipper is destroyed, our name tag is completely ripped and the new bag is scratched. Naturally, we decide to speak to a Delta representative at this point and he informs me it’s minor damage and that it’s probably not worth my time to make a claim since Delta surely won’t do anything about it anyways. Forget Delta.

✅ Trip Verified | Tokyo to Baltimore via Minneapolis. I will never fly Delta again after what I went through here in Tokyo. Understandably they canceled flights for Saturday October 12th due to a typhoon, but our flight was the following afternoon - all Delta flights on Sunday and Monday are canceled despite the fact that the typhoon has passed by Sunday morning and the majority of other airlines are flying this afternoon and tomorrow. Instead of compensating us for the extra 3 days we are stranded in Tokyo or adding additional flights they are absolving themselves of any blame and forcing their customers to pay over $500 out of pocket for the multiple days we are stranded in Japan. You’re a multi billion dollar corporation and you can’t even offer your customers some kind of compensation when you made a mistake and canceled flights far too early? It’s disappointing but enlightening because it showed me the type of airline you are and you’ll never get another dollar from me.

Not Verified | Detroit to Fort Lauderdale. Delta is by far the worst airline I have ever travelled with. They do not care about their passengers. The workers have 0 idea anything about the planes or the flight. cannot express how bad they are. nobody should fly them.

✅ Trip Verified | Portland to Bloomington via Atlanta. My flight landed at 830pm at ATL so I could hit a connecting flight at 9:07. We weren't able to unload because another plane was at the gate we were suppose to pull into. Instead of pulling into a different gate, we sat there for 20 minutes. We finally got to a gate and it wasn't until 9PM that the first person was able to get off the flight. They promised that nobody would miss their connecting flights. Turns out they did not do anything to prevent this. My flight to BMI took off at 9:02PM (suppose to be 9:07PM). I got to the gate at 9:09PM with no plane in sight. There were countless other people who had missed flights due to this airline. The best part was it was a gorgeous day out so it was really just their lack of commitment, maintenance, and planning by the airport. I wish I could create a work environment where I just have to say, "I'm sorry for not being able to achieve what I said would happen but here are the reasons". I ended up sleeping at the airport as I imagined I'd get less than 8 hours of sleep if I went to their "discounted" hotel (not free), go through security at a big airport, and weave my way around of a mass amount of people to get to my gate. Summary is I missed my grandma's funereal because a company can't uphold it's scheduling. The good news is they got me there eventually, got me a ticket to the next flight, and I was able to see my family. Please never put your faith in this company. Always make sure there's another flight after and if there is, understand that you still might not get onto that flight because it was all already booked. Always look at the airport's policy on missed flights. You'll be amazed at what they can get away with when compared to EU flights.

Not Verified | Worst airline with flexibility on changing flight times if you purchased a basic economy ticket and worst customer service too. I fly a lot for my job and will never fly Delta again. I ended up getting a work meeting during my PTO and had to get back to Boston earlier than my previous ticket was for. They told me I had to buy a whole other ticket ($200). I couldn’t take the meeting from the airport because my computer died and I needed my charger which I left at home on accident, besides I didn’t think I would need it. I was already having a bad day and Delta made it worse with their bad customer service. They told me that purchasing another ticket was all I could do, but then after pleading with the customer service rep they told me I could stand on standby and pay an additional fee if there were additional seats on the plane. If they said that first, this all could have been avoided. $75 charge for stand-buy, on my top of the $170 ticket.