Delta Air Lines

✅ Trip Verified | Portland to Bloomington via Atlanta. My flight landed at 830pm at ATL so I could hit a connecting flight at 9:07. We weren't able to unload because another plane was at the gate we were suppose to pull into. Instead of pulling into a different gate, we sat there for 20 minutes. We finally got to a gate and it wasn't until 9PM that the first person was able to get off the flight. They promised that nobody would miss their connecting flights. Turns out they did not do anything to prevent this. My flight to BMI took off at 9:02PM (suppose to be 9:07PM). I got to the gate at 9:09PM with no plane in sight. There were countless other people who had missed flights due to this airline. The best part was it was a gorgeous day out so it was really just their lack of commitment, maintenance, and planning by the airport. I wish I could create a work environment where I just have to say, "I'm sorry for not being able to achieve what I said would happen but here are the reasons". I ended up sleeping at the airport as I imagined I'd get less than 8 hours of sleep if I went to their "discounted" hotel (not free), go through security at a big airport, and weave my way around of a mass amount of people to get to my gate. Summary is I missed my grandma's funereal because a company can't uphold it's scheduling. The good news is they got me there eventually, got me a ticket to the next flight, and I was able to see my family. Please never put your faith in this company. Always make sure there's another flight after and if there is, understand that you still might not get onto that flight because it was all already booked. Always look at the airport's policy on missed flights. You'll be amazed at what they can get away with when compared to EU flights.

Not Verified | Worst airline with flexibility on changing flight times if you purchased a basic economy ticket and worst customer service too. I fly a lot for my job and will never fly Delta again. I ended up getting a work meeting during my PTO and had to get back to Boston earlier than my previous ticket was for. They told me I had to buy a whole other ticket ($200). I couldn’t take the meeting from the airport because my computer died and I needed my charger which I left at home on accident, besides I didn’t think I would need it. I was already having a bad day and Delta made it worse with their bad customer service. They told me that purchasing another ticket was all I could do, but then after pleading with the customer service rep they told me I could stand on standby and pay an additional fee if there were additional seats on the plane. If they said that first, this all could have been avoided. $75 charge for stand-buy, on my top of the $170 ticket.

✅ Trip Verified | We found a great deal from LaGuardia to Rome via Atlanta on Delta and could not pass up the opportunity. This flight was very good. The IFE on the plane was great, with lots of selection and high quality. Flight Attendants handed out earbuds to use for the screens and the plane was in good condition. A blanket and pillow were provided as well. We ordered the kosher meal and everything tasted good. The cabin crew were very nice and service was quick. I recommend Delta for long haul.

Not Verified | Flew from Idaho to Amsterdam via Seattle. Small jet out of Boise, Emberer. Short flight all on time no issues at check in. Seattle to Amsterdam, check in fine, was in Premium Economy. Boarding went fine, seat was ok (got a few hours of sleep). Seatback entertainment was good. Service, food was actually very good. Snack was typical Delta cookies, which are great. Dinner was a chicken dish which was tasty, sandwich snack (turkey if I remember) was ok. Breakfast was a pastry and yogurt. All were good no issues at all. Flight Attendants while available were not very friendly. One kind of scowled most of the flight. Other than that all was good

Not Verified | Paris to San Francisco. Flights are always great with this company. So far, so good. But I recently have been really disappointed. I had to cancel a flight, I sent one ticket to the support because the cancellation process didn't work on their website and app. I didn't receive a word back from them. Right now, It's my fourth ticket and I swear that I'll never ever take this airline again. Customer Service is really important in a company. If you don't get that, you embrace the darkness of failure.

✅ Trip Verified | Seattle to New York. The red eye flight was late, full, and the captain apologized that the WiFi was not working. Just as well as I slept most of the time. One really annoying thing in the cabin was that the temperature set too low and even though I had a blanket I was cold. Normally, I tend to get hot on a plane and it was one of the few times I got cold. Fortunately, I had a sweater for this kind of situations and I got to sleep without freezing. The plane landed on time. I cannot comment on IFE or food as i did not get to view and eat them respectively. I think I do remember is that the flight attendants were ok, not being rude or disinterested. Based on some of the other reviews I am thinking the crew was a more professional than normal. But, then this is the first time flying on Delta.

✅ Trip Verified | New York to Seattle. Lining up to get checked in at one of the economy counters, the Delta worker told us to go to the premium check-in counters on the other side which had far fewer people. The lady at the counter processed us quickly and we were making our way to the security line. So, that was a good start to our journey back to Seattle. The flight left on time and as it departed late afternoon, I got to eat a meal on Delta and it wasn't as bad as I was expecting. It was average quality airline food. The IFE was reasonable for a domestic route. The typical reviews I read of US-based airlines mention how terrible the flight attendants are. However, the flight crew on this flight was professional and courteous. So, I thought I was fortunate to get a good crew. Upon reading little more on the US based airlines, it seems Delta has a better operation and more motivated workforce than American or United. Well, I hope they keep improving as all of them have a long way to go to compete effectively with many of the Middle Eastern and Asian airlines. If it wasn't for the US government protecting the domestic market for these carriers from their overseas competitors, they would have stopped operating long time before they went through their multi-year bankruptcy. Sorry, I am digressing from the flight experience. Overall, I enjoyed the flight back to Seattle and the experience was better than I expected. So, I was content that it was uneventful, landed on time, and I didn't lose my luggage.

✅ Trip Verified | Just thought I'd share my frustrating experience. I was on my way to an important out of state interview and I had a very narrow time gap to shoot, so I thought I'd choose Delta to be safe because I was under the impression they were more reliable. There was a lay over in LAX. We landed on time but proceeded to sit for an hour and a half on the runway due to construction. We sat there so long that our connecting flight left without us. There were at least 5 other passengers on the flight scheduled for the same connecting flight to Columbus. By the time we got off the plane we had 20 min to get across the airport to make our flight. We told all the Delta employees on our flight and at the arrival gate to communicate to the other gate that we were coming. One other passenger even called in to Delta. We got there 5 min before the actual departure time, and they hadn’t held the plane. They left without all of us! The departing gate employees claimed they never received any kind of info from the other gate. Finally we were forced to get rebooked for another flight, the service desk ladies were extremely slow, uncooperative, and rude. The soonest Delta could get us to our destination was 6 hours after our initial scheduled arrival. The service was terrible. No one was helpful. No vouchers were offered or any kind of effort to make things better. We almost missed the back up plan flights because they took so long to get our flights changed.

✅ Trip Verified | Salt Lake City to Toronto. Not for Business travel. I booked First Class tickets expecting to use their lounge at the airport when I arrived early to get some work done in a quiet environment. Access is reserved for trans continental flights only, no Domestic or Canada/USA access, but if you have an USA based American Express card you can have access. As a Canadian I cannot have a USA based American Express card so It is not possible to ever have access to their lounges for USA/Canada travel. Won’t be using Delta again, they do not cater to the business traveller.

✅ Trip Verified | Montego Bay to Indianapolis via Atlanta. After running from an international gate to a domestic flight, we arrived with minutes to spare to board our flight home. Children under the age of 10 should be sat with parents. Passengers should not have to negotiate and beg other rude passengers to switch seats with them. After spending $800+ on international travel I shouldn’t also have to do the job of a flight attendant just to sit next to my 7 and 8 year olds. Done with Delta.