Delta Air Lines

✅ Trip Verified | Newark to Munich. We had connecting flights both departing and returning back to New Jersey from Munich. Everything ran smoothly. We did have to retrieve our baggage on our return flight because of international customs but Delta had an place in the Detroit departure area to drop off luggage and forward them to Newark. It was effortless. The flight attendants made the time on both flights remarkably comfortable. Blankets and pillows were available. They were attentive to our needs. Warm moist cloths were given before our 2 meals to freshen up. Beverages were served several times and cups of water offered frequently. Snacks were served and offered when we wanted, the flight attendants seemed to truly enjoy their job. The captains let us know what was going on especially when we had a weather delay flying back to Newark. It was nice to hear why we were being held back from landing and for how long instead of wondering what was happening or how long we would be circling. We will not hesitate to choose Delta/KLM in the future. As stressful as flying can be the Delta crew made it an amazing journey.

✅ Trip Verified | Seattle to Kona. I was so pleased with my flight and this was my first time flying so I had all the jitters. The staff was amazing, comfort level was top notch. They had pillows and blankets and little televisions in the seats and you can track your flight. The pilot kept us updated. I literally will only fly Delta from now on. On our way home we flew Alaska and I was extremely upset that it was such a downgrade. I was shivering and freezing cold the entire flight as was my son and husband and we were in long sleeves and pants. No pillows, no blankets, you had to pay to use the tablets, staff were snotty. Thank you Delta for the good experience.

✅ Trip Verified | Atlanta to Frankfurt. I have decided to fly with another airline going forward just because my overall experience with Delta is simply too frustrating. I was also pretty unhappy with the unreasonable 1st checked baggage fee. Also my not being able to choose my seat during check-in. And when I asked the agent to change it for me in Frankfurt he simply had no interest in helping me. Food was also unsatisfactory. My opinion at this point is that Delta is simply not worth the headache. FYI: the changes Delta has made are clearly not geared toward passenger satisfaction.

✅ Trip Verified | Louisville to Newport News via Atlanta. The flight was delayed a pretty long time resulting in me missing my flight. We flew into Atlanta where the staff was so terrible I know I will never use you guys again. She was rude and very unprofessional. I just don’t understand how you guys don’t coordinate with late flights to make sure we make our flight. This resulting in a delay of the mission. Thanks for nothing.

✅ Trip Verified | Kansas City to San Jose via Atlanta. Ok Delta. Today you did us wrong and caused us to miss the flight. Let the connecting flight leave early without 8 passengers knowing we were delayed because of the weather. 7 hrs and $350 dollars later because of you. Not happy. Hate Delta. Wifi on the plane doesn't work and this airport is not hearing impaired friendly. Do not use Delta.

✅ Trip Verified | We were in flight delayed, forced to circle terminal for more than 20 minutes, which put us arriving close to our next departure. Then they changed our terminal to the furthest terminal to have to run and catch our plane to Costa Rica. Never mind the people who didn't listen to the announcement of please sit if you do not have a connecting flight in less than an hour. Now we are out 8 hours of our destination and 200 dollars to have to taxi from another town we are flying into. I will not book flight with Delta again. Especially since they did everything they could to delay our landing.

✅ Trip Verified | Atlanta to Las Vegas. The process to get to the gate is slow and stupid. It seems they could do it more efficiently but would rather annoy everyone. There’s never enough room to put your carry on because they don’t enforce carry on size. One suitcase will fill an overhead bin where three carry ons should go. I had to sit with my legs crossed in my seat for my whole flight - very uncomfortable. The staff on the flight is not courteous or helpful. And who thinks some wheat cheezits are good? Very disappointed. It’s like each flight gets worse and worse. It’s almost worth taking your chances of getting pulled out of your seat and just going with another airline.

Not Verified | Delta is a very good airline to fly on. we flew from Jacksonville to Atlanta. the plane was old, but had new IFE monitors. The staff on the plane and on the ground were very nice. I am looking forward to fly with Delta again.

Not Verified | Mobile to Raleigh. My son was sick and unable to make the flight so I called Delta customer service and they were just the best. Did a refund for his ticket without any hassle of any kind. What a great team you have that treated us like real customers in all areas of your business. Will fly Delta only now.

✅ Trip Verified | Washington Dulles to Atlanta. I arrived to the airport ahead of schedule about 1 to go thru processing & enough time for my flight. The plane arrived, the passengers got off & we started boarding the plane about 4:45. While sitting for about 30 minutes the stated they was looking into some things & would update shortly. It was after 7 before they came advising we had to get off the plane, it couldn't fly because of navigation that our flight would leave at 9. While sitting & waiting the pilot comes on to say sorry folks I can't fly you out at 9 that he would reach his 20 hours so trying to round up a crew to fly out at 1:20. Everyone all upset so they start putting people in hotels & getting a taxi. The guy in front of me got the last room available so only other recourse would be pay out of pocket ourselves. I advised that I had an event that morning in Bryon at 11am was there any other flights so I was eventually able to grab a standby. My ticket says wheelchair assistance because I cant do all of the walking in the airport due to disability. So I get to Atlanta airport no wheelchair & to top things off my baggage with all my things I needed was no where to be found. I fill out a baggage claim. Saturday evening my baggage was delivered. I submit a complaint online thru Delta to get a response by email saying they was sorry & unfortunately couldn't assist. My thought process is after everything I had been thru for an airline to not think enough to at least pick up the phone to call your customer was just as bad as the entire experience on Friday. Unbelievable Delta, really unbelievable! Not to mention the entire time sitting on the plane did you offer crackers or juice will everyone sitting there cramped up & uncomfortable.