Delta Air Lines

✅ Trip Verified | Los Angeles to New York JFK. The plane is old. The seats are old, but each has an individual exit to the aisle. The service is good, the food is decent. Stewards are polite and pleasant.

✅ Trip Verified | Boston to Los Angeles. The plane is old. Seats are normal, but not direct access. The food is average for a long flight. Service would have liked the best. The stewards are polite, but no more.

Not Verified | Santiago de Querétaro to Oakland. Received an email from Delta saying they were concerned with safety and were able to make changes in our flights, we had to make two different stops to get to our destination. So we called and ask to get a direct flight. We waited 3 hours to make changes. Once we agreed to the changes we had to pay a small fee. When we were about to pay they hang up on us. So we called back since we really wanted to get a direct flight and they took 4 hours to respond .. it was 1:30 am and they finally responded just to tell us that everything was sold out and that the only option was to pay for first class and the fee would be 1000 dollars! This is ridiculous they didn’t even attempt to call back ... didn’t even try to lower the fees .. never fly with Delta!

✅ Trip Verified | Kahului to Los Angeles. Be warned, you will be placed in standby if your tickets are not priority. You will also be seated separately from your group no matter how early you book your flight. They will overbook flights frequently and screw passengers over due to their greediness and lack of organization.

✅ Trip Verified | Las Vegas to Minneapolis. I have always been impressed with Delta and it’s service. Customer service from check in to in flight to arrival was amazing. The flight was delayed upon arrival due to weather but that’s not a problem. I would use this airline again in the future. The flight attendants on this flight were outstanding.

✅ Trip Verified | First time flying Delta and we were really impressed! Fully retrofitted 767 felt brand new even though it was 20 years old! Far superior to United’s 767-400 product I flew last year! Not only was the plane refurbished but the service had been recently enhanced! Flight was only half full which obviously helped! Delta start the service with a peach Bellini which was really nice! They also offered headphones and an eye mask as well as proper sized bottle of water. A menu leaflet was also offered. Dinner was a choice of 2 starters and 3 mains. I had harissa shrimp and the ravioli which again were both really tasty. Followed with a gin and tonic and some ice cream. Seat was comfortable enough for the 6hr flight, good cushioning and great headrest although the pitch was a little tight but adequate. A decent quality blanket and pillow were also distributed. Fantastic IFE system and free basic WiFi to message on! Crew were very relaxed and informal and came round with regular water and juice runs. A small cinnamon danish and drinks were served prior to landing. For a short economy transatlantic crossing Delta’s retrofitted 767-400 would be my choice!

✅ Trip Verified | Houston to Toronto via Minneapolis. The first flight IAH - Minneapolis the plane was small and did not leave on time, luckily only 30 minutes apart. Until that moment everything was OK. When we arrived in Minneapolis, I turned on my phone with about 5 text and email informing about flight changes due to the snowstorm in Toronto. Of course we were relocated on another flight but the next day at 11:50 am with a stopover at ATL and then at 4: 40 board towards YYZ, which did not leave on time but luckily for us the delay was short. We arrived in Toronto a day after my planning and around 8pm, that is to say a totally lost day and to make it more difficult my suitcase did not arrive with my flight, I received it the next day around 5am. I paid flight insurance for what? I understand the cancellation due to weather conditions but because they placed me on the last flight and with another stopover that delays the arrival to my destination. I am very dissatisfied with everything that happened. El primer vuelo IAH- Minneapolis el avion fue pequeño y no salio en tiempo por suerte solo 30 min de diferencia. Hasta ese momento todo estuvo Ok. Cuando atertizamos en Minneapolis que enciendo mi telefono tenia alrededor de 5 texto e email informando de los cambios de vuelos debido a la tormenta de nieve en Toronto. Por supuesto nos reubicaron en otro vuelo pero al siguiente dia a las 11:50am con escala en ATL para luego a las 4: 40 abordar hacia YYZ, el cual no salio en tiempo pero por suerte para nosostros el retraso fue poco. Llegamos a Toronto un dia despues de mi planificacion y alrededor de las 8pm es decir un dia totalmente perdido y para hacerlo mas dificil mi maleta no llego con mi vuelo, la recibi al siguiente dia alrededor de las 5am. Yo plague in seguro de vuelo para que?? Entiendo la cancelacion debido a las condiciones del tiempo pero porque me ubicacan en el ultimo vuelo y con otra escala que retrasa mas la llegada a mi destino. Estoy muy insatiafecha con todo lo sucedido

Not Verified | New York JFK to Tampa. I arrived to the airport with enough time to get through the check in process. We boarded the plane around 6.50pmish and at about 7.00pm we were told that we were delayed due an issue they were aware about earlier. We were then delayed until 9pm, about 20 min later we were asked to deplane and that we would have to wait for a different plane and our flight would be delayed until 1130pm. We did not board the plane until 1155pm. This resulted in me having to cancel appointments and rescheduling the majority of my trip. This was completely inconvenient to the passengers since the issue was known about before we even boarded the plane. The staff was helpful in keeping us informed however they were given limited information which caused a bit of frustration.

✅ Trip Verified | La Guardia to Fargo via Minneapolis. Delta has been making a concerted effort to improve the flying experience and my last four flights testifies to that. On this journey, the plane had quite a few unoccupied seats - I had the entire row to myself! What a pleasant difference it makes not to feel packed in! Flight attendants were efficient, beverage and snacks were served, pilots kept us informed, the aircraft was tidy, and the plane departed and arrived on time! What more could one ask for? The connecting flight from Minneapolis to Fargo was on a smaller plane and there was no inflight service. Again, there were empty seats which made boarding and disembarking quick and no hassles with stashing the oversized winter jackets we have on at this time of the year in that part of the country. It too was on time -- its departure gate was at another end of the sprawling airport at Minneapolis which necessitated quite a hike but connecting time was ample. Good job, Delta! Keep it up.

Not Verified | Omaha to Nebraska via Minneapolis. My first flight with Delta went well, the flight attendants were helpful, check in was smooth, etc. However everything from after we landed until we reached home (4 days later) was terrible. Our 2nd flight check didn't assign seats, and when I asked about seat assignment I was dismissed and treated in a condescending manner. My daughter left her purse on a Delta transport cart, and no one would answer a question regarding lost and found. If I ever have another option for an airline I will take it. Every time.