Delta Air Lines

✅ Trip Verified | Los Cabos to Salt Lake City. I would not fly Delta again with the outrageous fees they charge for baggage and to get an assigned seat. They hide the fact on their website that after 2 bags they can and will charge at least 150 for your third bag. The fees I paid added up to as much as my ticket! Never again.

Not Verified | Minneapolis to Seattle. They lost my luggage, it can happen, and is forgivable. What is not forgivable is the lies I was told by numerous Delta representatives nearly every day. I was told that my luggage had been recovered the day after it went missing. The automated message assured me that my property would be on its way to me later that day or the day after. This went on every day of my Christmas holiday until the bag arrived the day after I left. I spent hours on the phone waiting for answers and was told that I would not be charged for the bill. I eventually received a massive bill that Delta refused to reimburse me for. They awarded me credit vouchers to the value of half of my phone bill. My bag was missing for one month despite me knowing its exact location every day of its misplacement. I asked Delta many times to let me take care of recovering it but they refused and promised to take care of as soon as possible. Whether pure incompetence, dishonesty or carelessness, I cannot forgive Delta for ruining my Christmas holidays. Offering me a credit voucher for my inconvenience and no refund for the phone bill that I was told I wouldn't have to pay is shameful in my opinion. I feel like Delta employees are told to provide no information to the customer until he/she loses interest in their claim and simply goes away.

✅ Trip Verified | New York to Dallas Ft Worth. When it comes to choosing an airline, I am sure many would agree with me that the biggest factor in this decision is trust. Trusting the airline to get you to your destination safely. Trusting them to take care of your luggage. Trusting them to provide you with accurate information with anything regarding your travels. I have trusted Delta Airlines for a very long time. I am even a Delta SkyMiles member, as I had planned on being a customer of theirs for a very long time. But I am afraid to say that that trust has reached its demise after today. Today, I flew to Dallas for a business trip that included a golf outing. I was particularly excited about this golf outing, as I had just bought a brand new $300 club that I was very eager to try. However, the club did not come in the mail before I had to ship the rest of my clubs out via a 3rd party service. I immediately called Delta to see if bringing a single golf club onto the plane was possible. I was very doubtful that this would be allowed, but I thought it would be worth making a phone call just to make sure. When I called Delta’s baggage support line, the man who answered the phone told me in complete confidence that it would not be an issue. I even made sure to ask if I would have any trouble getting it through security. He assured me that it would be fine and that I could store the club in the planes closet or just hold it with me in my seat. This information made me very happy and reinforced the high quality of service and excellence that I believed Delta Airlines provided to all their passengers. When I arrived at the airport, I went to check in a bag. While I was at the counter, 3 women were standing there as one of them was checking in my bag. Not one of them noticed the golf club I was carrying and recommended that I checked it in. But why would they? They were probably just as clueless of the rules and regulations as the man I spoke with on the phone. I got to the front of security with 30 minutes until my flight was supposed to leave when one of the officers told me that I was not allowed to bring my club through. I assured him that I spoke with Delta and they said it was ok. It turns out that all sporting equipment must be checked in, no matter how small it may be. I sprinted back to the check in desk to try and check the club in, but it was too late to do so. I even tried to go store it, but the crew was switching shifts and would not be open for another 15 minutes. I did not have 15 minutes. Long story short, I was forced to throw away a brand new $300 golf club because of the false information that I was provided by Deltas clueless support team and the lack of awareness of their check-in team. It is safe to say that I will never be flying Delta again and I hope that my story will show others that Delta cannot be trusted.

✅ Trip Verified | New York JFK to Salt Lake City. Overall a great experience with Delta Air Lines on their A220-100 aircraft. We were actually allowed 1 free checked bag per person allowing us to put all of our baggage into the hold and simply ignore the overhead bins. We actually departed five minutes ahead of schedule as the boarding process went very smoothly. This was the first time I ever had a flight depart ahead of schedule and I have to say it worked out very well. The seating was amazing and the seats all had massive padded headrests which were also adjustable, something very rare on such a small narrowbody aircraft. The food was also amazing and Delta have a wide variety of complimentary snacks and beverages, but I also got their protein box -s easily worth the $9 I paid for it. The only thing holding this back from a 10/10 was that the in-flight entertainment system on my plane wasn't working, but an issue like this is quite rare. We just got unlucky, but I didn't mind it all that much as I slept for most of the flight. Overall, this flight was well worth waking up at 2:30 A.M, as this was easily the best domestic flight I have ever flown on (even with the nonfunctional IFE.)

Not Verified | My wife and I flew Delta Connection Salt Lake City to Caspar return for her fathers manorial service, this alone was stressful time for her and we flew NRSA and your employee #6036 was more than helpful and kind you have an outstanding employee.

✅ Trip Verified | Tampa to Baltimore via Atlanta. My experience flying from Atlanta to Baltimore on a Delta flight was horrible! I paid extra for the comfort plus and all I got was one cup of lukewarm water! It wasn't even cold water! I realize I wasn't sitting in 1st class, a but it was really difficult to sit there drinking my lukewarm water while the flight attendant in 1st class was busily serving them constantly! I also realize it was a rough flight, but they could have done something for us other than this terrible water! At the end of the trip, they had the nerve to ask us to take our own trash out. I left my one little plastic cup. I left it behind with the trash that was left by the previous passenger that was in my seat. They didn't even bother to clean up after their passengers before they boarded us! Clearly that person was not served only one little cup of lukewarm water. They were obviously served the snacks and wine, which is what I thought I was going to get as a passenger in Comfort Plus. I, on the other hand, never even saw our flight attendant again after she handed me that cup of lukewarm water. I will never fly Delta again!

✅ Trip Verified | Atlanta to Miami. We arrived at the airport about an hour before our flight and the first representative sent us to another, full-service counter. By the time we were assisted at the "correct" ticket counter, the flight was scheduled to depart in 40 minutes. Instead of Delta making an exception for the 5 minutes we were late to check in our bags (apparently you have to arrive no later than 45 minutes before the departure time), they told me there was nothing they could do and that if I wanted to transfer my ticket, it was going to cost $618 per person (x3), or I could just buy three new tickets for the next flight (4 hours later) for $488 per person, which included my significant other and my 4 year old. Delta made ZERO attempt to assist my family in getting home, getting our bags to the plane, or even the next flight would have been fine, and gave us a choice: You either cough up at least $1,500 or we are out of luck. We had to spend $600 in renting a car, staying at a hotel, gas and purchasing meals to drive from Atlanta to Miami for 10+ hours of driving time. This was a power play on behalf of Delta and I will take this into consideration when booking my next flight. ALL Delta cares about is money.

✅ Trip Verified | New York to Brussels. We have been waiting our luggage 3 hours and it never arrived! After waiting an hour at the unloading track, somebody from the airport told us that we had to go to the complaint office to fill in the request form. We went to the complaint office and waited in line for 30 minutes. After queuing 15 minutes, the complaint office told us that the luggage would finally arrive but it never happened! Finally 70 persons had to fill in the request form. Another 1,5 hour lost for the latest. Why did Delta wait so long to warn the airport? Why did Delta not come personally to warn us? WHAT A MESS !!!!

✅ Trip Verified | Seattle to Los Angeles. First of all this flight was delayed by and hour and the gate switched 3 different times. Because of this I was really cutting it close on time. They asked us to check all remaining bags. This didn’t work for me because I didn’t have 25 minutes to spare after landing. I kindly asked if I could just check if there was room in the overhead bins. At the gate they said sure no problem. As I entered the plane a stewardess confronted me rudely and told me I had to check the bag. Again I kindly asked if I could just check if there was room as I was the last passenger on the plane and the delay would make me late already. She angrily told me there is no room with her hand on my bag. I said ok, sure, and she took my bag back out. I’m not exaggerating, on the way to my seat (22F) I literally passed 12-15 bag spaces in the plane. Really dumb that they made me check my bag.

✅ Trip Verified | Idaho Falls to San Diego. The whole experience was amazing. The staff treated my children as if they were their children, took my infant to the back and then stocked my older children up with snacks and headphones. It was all an amazing experience