Delta Air Lines

Not Verified | Flight 79 June 4, 2020 cancelled by Delta for Covid 19. I purchased Delta comfort upgrade $358.00 They will not issue a refund or voucher. KLM easily refunded same situation on May 19, 2020 Beware if you purchase an upgrade and they cancel. You are screwed out of money. There are choices to fly during this difficult time stay away from Delta.

✅ Trip Verified | We purchased first class tickets for our trip. We were aware of the mask rules and no food or alcohol. We learned they provided "snack boxes" and beer or wine in first class. We were served and removed our masks. I was offered a second glass of wine which I accepted. As I was sitting quietly, reading and finishing my beverage, the flight attendant came up from behind me to inform me I wasn't allowed to sit there without a mask. I showed her I was finishing my drink. I said essentially nothing to her. She walked away. Except for when we were served, I wore my mask and stayed in my seat except for getting up once to use the bathroom before we landed (yes, I was wearing my mask). When we landed, I was greeted by a Delta ground employee informing me that I violated their mask policy and I was now banned from Delta. That's the service you get when you don't genuflect in front of the flight attendant when she tells you something. Horrible. I have never been treated so disrespectfully. I recommend using another airline.

Not Verified | Atlanta to Miami with Delta Air Lines. Absolutely the worst flight ever, I will never fly with this airline again, poorest service ever, the absolute worst experience I’ve ever had flying. I will never recommended them to anybody.

✅ Trip Verified | The flight before ours was delayed by more than 4hrs. Our flight was scheduled around 10am, also delayed about 4hours. Delta worked hard and got us all on the same flight that ended up leaving around 2.5 hours later than our original flight. They got both flights accommodated and were so kind and willing to help us. They even made sure our luggage was on the correct plane. Thank you Delta!

✅ Trip Verified | I walked into the Gainesville Airport at 5:30am for the first time ever. As I walk in I make eye contact with three people. One then turns around and walks into a door. I speak to the other two who are TSA and ask them where I get my boarding pass and they said that lady just walked away was the only one here with Delta and you will have to rebook now. Might I add that check-in is 30 minutes early and I made the initial eye contact at 32 minutes before flight. TSA wasn’t allow to go back and get her nor knock on the door. Might I add unlike large airports I was the only person in the entire airport and no flights where going out until noon so she knew I was there for her flight. I will never fly Delta again! I am now stuck in the airport for the next 7 hours.

✅ Trip Verified | The plan: fly from DFW to Cleveland via Atlanta the night before a continuing medical education course. A mechanical issue, that by the pilot’s announcement DID NOT effect the safety of the plan we were late taking off. We had 10 minutes to get to our connecting flight. We ran those 3 gates got to the gate 4 minutes before departure. Oh wait the connecting flight took off 10 minutes early. No possible way to get to my class on time the next day. Stuck in Atlanta over night just to fly home the next morning. Total lost funds due to deltas negligence: $80 hotel, $80 for car rental, $1800 CME course (all 3 canceled with less than 24 hours notice resulting in no refund). $900 for airline tickets for myself and patient. The course I was going to was a live patient training and I had to bring my own patient. Oh and that patient had taken the day off so lost income as well. This is why I will never fly Delta again.

Not Verified | Just wanted to give a quick review to say that John Davis at the Atlanta airport went out of his way to make sure I got on a flight home after my flight was delayed due to bad weather, i was suppose to get on a plane to Oklahoma City from georgia and he made sure i got home that night on the Tulsa flight despite the long line at the customer service desk. He went out of his way to get my daughter and I boarding passes and overall made a very tired, stressed momma traveling with a 3 year old have a smoother experience after what could of been a very disapointing and irritable one. Thank you John, the little efforts you made that night were not unappreciated and absolutely left an impact.

✅ Trip Verified | The flight attendant’s was very rude and unprofessional. Flight was delayed for 40 min and didn’t give a reason other than they were not allowed to take off for 40 min past the time we was suppose to leave. We were told to leave our mask up above our noses or we would be written up (in a very rude manor, bc it slipped down below the nose) and then they turned around and gave us snacks. If we have to leave our masks up why do you pass out food and drinks? The aircraft was also very hot to be wearing a mask for 1.5 hrs.

Not Verified | Very unhappy with the leg room. I’m 6’6” and there is not enough room at all. I tried to request and pay for a better seat and they would not allow it saying it was not available. Then I find it empty on the plane and try to sit there and they tell me to move. Claim the weight has to be even. I know that was not the issue.

Not Verified | I'm flying Delta Air Lines today. I encourage everyone to use them. The plane is only half full for distancing. Impeccably clean. They gave us sanitizing wipes for our seats and boarded back to front to limit contact. Everyone is masked and extremely polite. Hats off to Delta for taking our safety seriously.