"flight was on-time and smooth"
D Pang (Australia)
✅ Verified Review | Guangzhou to Melbourne. The flight was on-time and smooth. Neat airplane. Very nice and kind flight attendants. We were allowed to board the airplane in priority because of carrying two kids. Plenty of seating space even for a tall man like me (~183cm). Two different flavors of food were provided and both were quite good. On-board entertainment system offers more than 100 movies, and it also provides intuitive real-time data on the flight. Have no complaint about the trip and the convenient transfer.
| Aircraft | A330-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat in business class cramped"
1 reviews Chen Lin (China)
✅ Verified Review | Nanning to Amsterdam via Guangzhou. The price of the ticket was fair cause it was a connecting flight through Guangzhou. It was convenient that I didn't have to take my checked luggage out when I transferred in Guangzhou. The flight arrived on time and the cabin was clean, the flight attendants were patient and friendly especially there was a Dutch crew provided the Dutch announcement and language help which was considered. The hotpot rice I booked from the official website was very delicious. There was also some fresh fruit, finger food and sandwiches display on the bar during the long haul flight. But it was a pity that the seat in business class was cramped with no enough privacy.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Nanning to Amsterdam via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendants were impeccably groomed"
Heather Avery (Canada)
✅ Verified Review | Toronto to Sydney return via Guangzhou. The service on the flights was fantastic, flight attendants were there with water, drinks, food. The kept the bathrooms very clean, which is important on a 15 hour flight. They were impeccably groomed and pleasant. The best part was that China Southern put us up in a hotel both ways in Guangzhou and provided transportation to and from the airport. There was no cost for this it was because we had layovers of more than 8 hours. The hotels also provided breakfast. It was cheaper than any Canadian airline and better service with cleaner planes. We will definitely use them again.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Sydney via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"entertainment should be better"
Xiaojun Chen (China)
✅ Verified Review | Amsterdam to Guangzhou. The cabin crew were nice. The seats were fine with enough space to lay down and have a good rest. The movies and TV programs were fewer than we expected and not updated. We were in an 11-hour flight and the entertainment should be better. The food was pretty good.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Amsterdam to Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"inconvenient and ridiculous"
S Patel (United States)
❎ Unverified | Bangkok to Los Angeles via Guangzhou. Once you're checked in, the service is good; however, the check-in process is inconvenient and ridiculous. I was unable to check in online. We went to the airport to check in at the self service kiosk and this airline is not available on their machines. We then went to the counter where there was a line of 100 people and were told that the check in queue does not open for the 3:30 pm flight until 1 pm. I had no seats confirmed when booking flights and so could not choose seats until 2 hours before boarding even though my trip and ticket had been booked months before. Calls to the airline after booking confirmed that everything had to be done at the airport. How is this an efficient process for the airline, let alone the passengers?
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Los Angeles via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
1 reviews Du Jia Hui (Netherlands)
✅ Verified Review | I took the flight from Phuket to Amsterdam with China Southern in April. It was a night flight from Phuket to Guangzhou, so frustrated that the airport facility in Phuket was limited, such a narrow space with just a few chairs in the waiting area while a lot of passengers had to rest on the ground. Luckily the flight was on time and the transfer procedure in Guangzhou was not complex. By contrast, the seat was comfortable and the space was enough for me during the long haul flight. On my second sector from Guangzhou to Amsterdam, the flight attendants were patient and helpful.
| Aircraft | A321/A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Phuket to Amsterdam via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"smooth and uneventful"
N Scott (Hong Kong)
✅ Verified Review | We are a family of seasoned travelers, having flown for many years with infants who are now teens. This trip was our first with China Southern for a holiday flying from Shenzhen to Osaka Kansai, and we couldn't be happier. Efficient and smiling ground staff made check-in simple and hassle-free. When boarding came it was from a bus lounge, and we just missed one. Staff were very polite and asked us to take a seat whilst waiting and after a short time we were boarded. The flight itself was very smooth and uneventful. Meal selection was simple without being basic, and surprisingly tasty! Cabin crew were very nice and nothing was too much trouble. Even announcements in English were clear and correct, which can be very hit and miss in Asia generally. I did not use the inflight entertainment, though a movie was playing on the drop-down screens. One suggestion to China Southern and perhaps it is regulated by CAAC and not the airline, but please review the need to power off mobile devices inflight. Most carriers and science now support the use of mobile devices in flight mode. Increasingly this is how passengers pass the flight, whether it is music, ebooks or games. No crew in the world would have time to watch 150+ People complying so it's time to think again. Overall a very pleasant flight and experience with China Southern.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Osaka Kansai |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"whole experience was good"
1 reviews Wang YiRan (Netherlands)
✅ Verified Review | Amsterdam to Phuket via Guangzhou with China Southern Airlines in first class. Generally speaking, The whole experience was good. The transfer in Guangzhou was smooth, the cabin environment was clean and make me feel comfortable, the entertainment service were all good on both two flights, the flight attendants were nice and friendly and the food was tasty . It's a pity that I cannot found the wifi connection in the plane and there was no airbridge in Guangzhou which was inconvenient for me. Anyway, It's a worthy trip.
| Aircraft | A330 / A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Amsterdam to Phuket via Guangzhou |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"received very helpful service"
B Allnutt (United Kingdom)
✅ Verified Review | Guangzhou to London Heathrow. This was a very pleasant flight and I received very helpful service the whole way including stowing and safe return of my suit bag. The air hostesses in my section were very good and I would highly recommend China Southern Airline to others if they are looking for quality affordable flights.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew very helpful and friendly"
1 reviews W Peck (Brunei)
✅ Verified Review | Kuala Lumpur to New York via Guangzhou. This is my first time flying with China Southern. The cabin crew were very helpful and friendly. Meals were good and the seats have sufficient space. If the price is right, I will definitely travel with this airlines again.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | KUL to JFK via CAN |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
