China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1209 reviews
8/10
4 star Skytrax Rating
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8/10

"really good Business product"

(New Zealand)

Verified Review | Christchurch to Paris via Guangzhou. First leg was a 2230 departure. Crew were very pleasant welcoming me on board. Slippers provided and a choice of water, orange or apple juice. It is usual procedure to select both meals before take off, and drinks. You need to remember to order a pre-dinner drink and wine. Limited choice of wine, but my choice was great. Dinner was served shortly after take off. Main course wasn't great, but edible. Fruit, dessert and cheese were great. In flight entertainment was fine, 3-4 episodes of a range of tv series and plenty of movies. Seat converts to a lie flat bed and is pretty comfortable. I had an empty seat next to me, so used the spare duvet as a sort of mattress pad. Pretty comfortable and I got a good sleep. Breakfast was served 2 hours out - again main course was not great, but cereal, fruit, bread were all fine. Arrived early. In Guangzhou transit I was met by a China Southern host and guided through the process of getting a 24 hour visa. He then took me to the free transit hotel and ensured I was checked in. Second leg was much the same, A330 is older and the entertainment was a little clunkier. The French flight attendant in the business cabin was outstanding. Food was better than the first flight, but the main courses do need work. Arrived early at Paris. Overall China Southern have a really good Business product. They have 2 issues to address: firstly the ordering of drinks and meals before take off; and secondly the quality of main courses. On other flights with them, the quality has been great. I think it might be a matter of consistency. Lounge at CAN was very comfortable, although food not to my taste, so I ate at the other nearby premium lounge. Upstairs recliner seats are wonderfully comfortable!
AircraftBoeing 787 / A330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteChristchurch to Paris via Guangzhou
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin service is great"

(United States)

Verified Review | I had a very pleasant trip with China Southern Airlines Flight from GuangZhou to New York JFK. The cabin service is great and flight attendants were very nice and friendly. I was not able to fall asleep so I talked with the crew for a couple of hours. I would recommend flying them.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to New York
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Great service received"

(Singapore)

Verified Review | Zhengzhou to Brisbane via Guangzhou. Brought my parents to Brisbane during National Day Golden Week for a short trip. The experience was wonderful. Great service received from cabin crew and ground staff. My parents were impressed by the staff in the VIP lounge.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteZhengzhou to Brisbane via Guangzhou
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"made everything very pleasant"

(China)

Verified Review | Shenzhen to Phnom Penh. Wonderful staff, made everything very pleasant. The aircraft had more than ample room for my legs and I am over 6feet tall (181cm). They let us sleep then when we woke up they gave us the food. Check in was very quick also with a lovely woman helping us to check in and made sure we had everything needed.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteShenzhen to Phnom Penh
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"comfortable seat, generous legroom"

(France)

Verified Review | Shenzhen to Hanoi. Great service, on time, comfortable seat, generous legroom, clean aircraft, good inflight meal. Service on China Southern is a strong point, the ground staff and flight crew are there to help and make sure that you get what you need quickly and with a smile. The only negative note regarding that trip was the airport lounge, a generic multi airline lounge at the Shenzhen airport, it was deceiving being too crowded with a strong smell of food and no place to move around.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteShenzhen to Hanoi
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"suggest the airline improve their food"

(China)

Verified Review | Guangzhou to New York. The service of China Southern Airline deserve a praise. The economy seat has enough spacs for my legs and comfortable position for my head and neck. Even though the flight hours is as long as 15 hours, I could find the staff during the fight and they to ask if I need any services. However, I would suggest the airline improve their food and beverage to meet the need of customers in a very dry environment.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to New York
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"onboard WiFi was available free"

(China)

Verified Review | Melbourne to Guangzhou. My flight on 24 September 2017 turned out to be an enjoyable experience. The onboard WiFi was available for free on this flight. Beyond the WiFi, other aspects of on board facilities and services were also of reasonably good quality. I would recommend this to my friends.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Guangzhou
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"friendly and professional"

(China)

Verified Review | Guangzhou to Amsterdam. The service of cabin attendants was friendly and professional. The staff will help some passengers find their seat and put their luggage in the overhead bins. However, there are only four toilets in economy class which is a problem to make passengers feel uncomfortable. Every time you go to toilet you need wait about 10 mins. Passengers would enjoy the flight much more if they don't need to turn off the phone, and if they provide cabin WiFi
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Amsterdam
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Good job China Southern"

(Thailand)

Verified Review | Guangzhou to Lijiang. China Southern Airlines did a great job as domestic flights in China go. The aircraft was clean, departure and arrival on time, and the cabin service was courteous. On a short haul flight they even managed to serve a hot meal and soft drinks. What was particularly impressive was that both the captain and purser gave announcements in clear correct English, which made me put down my newspaper and pay attention. Good job China Southern.
AircraftA319
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteGuangzhou to Lijiang
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"friendly and courteous"

(Saudi Arabia)

Verified Review | Dubai to Shenzhen via Wuhan. The flight attendants were all very friendly and courteous. The level of personal attention was excellent. The ground staff were very helpful in assisting us through the transfer process in Wuhan and providing guidance through the immigration process. I had not ever been to China before and China Southern Airlines made my trip that much more enjoyable. Thanks for the good experience.
AircraftA330
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDubai to Shenzhen via Wuhan
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review