China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1269 reviews
8/10
4 star Skytrax Rating
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9/10

"The crew did a particularly good job"

(United Kingdom)

Trip Verified | China Southern has two flights a day from London to Guangzhou and both use Boeing 787 that are new. I have flown this route a lot but this review is specifically to compliment the airline about the excellent service on 15 November on CZ304 (the night flight from London). China Southern in general does a great job with in-flight service and the quality of seating in business/first; where it falls short and needs a lot of work is in the ground service/transfer service in Guangzhou (which it advertises as excellent but in practice is highly deficient). The crew on CZ304 did a particularly good job and worked very hard during the flight, even by what I regard as very high standards of China Southern. I heard other passengers leave the flight complimenting the crew. Unfortunately China Southern ruins the experience of passengers with the poor way its staff handle transfers at Guangzhou airport — it’s always someone else’s problem and when there are problems, the staff seem always to be missing on the ground. But this review is of the flight itself and I don’t think of the more than 100 flights I have done in the past year or 100 or so China Southern flights in the past few years that there has been a better in-air experience.
AircraftBoeing 787-8
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLondon to Guangzhou
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"lighter seems to have been removed"

(United Kingdom)

Trip Verified | Bangkok to London via Guanghzou. Really annoyed as my suitcase was open and damaged. Following landing I noticed that my suitcase does not appear closed and the locker I had was missing. In opening it I found a note from China Southern advising that they have opened my luggage due to "hazardous inflammable items". The only thing that I had in my bag was a lighter bought from Thailand. The lighter seems to have been removed. The zipper of my bag-suitcase was damaged and the bag was scratched on the side as well.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to London via Guanghzou
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a lot of space in business class"

(United States)

Trip Verified | Guangzhou to Los Angeles. The Boeing 777 has a lot of space in business class which helped me sleep easily. However, the entertainment onboard is not good. The onboard wifi is not available on this airline and the TV resolution is low. The flight took 12 hours with 2 meals onboard, you could make a reservation for the food. To be honest, the food could be slightly better. The cabin crew had the ability to make cocktails with efficiency. During the whole flight the crew served me with politely with a smile.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteGuangzhou to Los Angeles
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"had an excellent trip"

(Australia)

Trip Verified | Guangzhou to Sydney. I really liked the wifi on board, and provided a very good service in the cabin, I had a light meal in the middle of the trip. I really had an excellent trip with China Southern Airlines.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Sydney
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"food and beverage is abundant"

(United Arab Emirates)

Trip Verified | Dubai to Urumqi via Wuhan and Guangzhou. In the return journey, they check the luggage directly to Dubai via Guangzhou, no need to take out the luggage in Guangzhou. The crew is polite and try to meet your demand in a comfortable way. The food and beverage is abundant and they provide some traditional Chinese exercising tv programme for relaxing.
AircraftA330 / Boeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDubai to Urumqi via Wuhan/Guangzhou
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flying experience was good"

(China)

Trip Verified | Melbourne to Guangzhou. The flying experience was good, there was sufficient seat space. A compliment goes to the dining service on board. They served a meal shortly after the take-off. Overall, I received attentive services throughout the whole flight, and there was free WiFi on board.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Guangzhou
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"thank you to all the crew"

(New Zealand)

Trip Verified | Nanjing to Auckland via Guangzhou. I would like to write a review in regards to the flight (CZ305) my mother caught on 18th November from Guangzhou to Auckland. I would like to say thank you to all the crew. This was my mother's (75 years old) first time to fly alone. Their services were excellent, toilets were clean, food nice, seat was comfortable and she felt safe travelling with southern China airline.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteNanjing to Auckland via Guangzhou
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the crew were very efficient"

(United Kingdom)

Trip Verified | I was travelling with my children from Paris to Guangzhou. The cabin crew was really helpful and kind. My daughter had quite a strong nose bleed three time and I worried so much about her. The cabin manager and the crew were very efficient and tried everything to stop the bleeding and made her feel comfortable. They also arranged my two boys to other seats so that she could get some rest. I was so relieved that it didn’t become very serious. I appreciate the stewardesses hard work.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteParis to Guangzhou
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"In general, it was a nice trip"

(China)

Trip Verified | Zhanjiang to Vancouver via Guangzhou, business class. The price of ticket was very fair, the transfer process was smooth and efficient. It was a pity we had to take shuttle bus for boarding in ZhanJiang. We took Boeing 787 from Guangzhou to Vancouver, it was clean and fresh, I could enjoy the rich programs of entertainment system. The attendants were very friendly and patient, though I didn’t get the steak during the first meal service, but they offered me Chinese hot pot rice instead,then taught me how to order food through internet in advance. They also provided fresh fruit and snacks in the mini bar. In general, it was a nice trip, thanks for the airline and their staff.
AircraftE190 / Boeing 787
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteZhanJiang to Vancouver via Guangzhou
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Thumbs up for the crew"

(China)

Trip Verified | Changsha to Frankfurt. The cabin attendant were very helpful and kind, took us to our seats so that we weren't blocking the aisle. Seats were soft enough but a little more support for the neck would be better. While the crew were serving dinner, they introduce the dinner in short before we made our choices. Entertainments were fun with updated and rich content. Thumbs up for the crew and food!
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteChangsha to Frankfurt
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review