China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1514 reviews
8/10
4 star Skytrax Rating
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9/10

"a lovely flight"

(Australia)

Trip Verified | Sydney to Guangzhou. Booked 8 months ago flights for the family holiday. 2 adults and 1 child, they offered us very good seats. The cabin crews were very lovely and the meals (dinner and breakfast) were delicious. The ground staff in Guangzhou were efficient. Overall, a lovely flight, with a great airline, that has a great crew.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSydney to Guangzhou
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"exit seat with free charge"

(Australia)

Trip Verified | Sydney to Guangzhou. I am so happy when I check in online that I can choose the exit seat with free charge. It is more comfortable when I can choose a seat with more space. But I pay 500CNY for choosing exit seat when I fly from Guangzhou. The food is always the same as usual and I don’t need flight attendant to tell me what they have. Flight attendants are helpful. TV screenis big for economy class and movies are abundant. Besides I apply the internet service online so I can contact with my families in the sky. It is so cool.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSydney to Guangzhou
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Great service"

(United States)

Trip Verified | Shenzhen to Beijing. Great service from check-in to landing. I couldn't get my boarding pass from the electronic kiosk so the station manager took me to the premier check-in and had me checked-in within 5 minutes and on my way. All the staff was courteous and helpful and at boarding staff was looking for me to make sure I got on early. Station manager was multi-lingual and a delight to deal with. Plane was very comfortable and a nice 3 hour flight to Beijing.
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteShenzhen to Beijing
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I had not informed myself"

(Germany)

Trip Verified | This review relates to a booking I made for December 2018. I would warn transit passengers who travel to a destination country other than China to book connections with China Southern that include flights CZ332 (Frankfurt - Guangzhou) or CZ331 (Guangzhou - Frankfurt). Both flights have a so-called "technical stopover" in Changsha, which lasts less than 90 minutes and during which the transit visa process has to be completed at the airport. In case of delays of the incoming flight or during the transit process, there is a high risk of missing the onward flight to Guangzhou (or the subsequent onward flight to the destination country), as due to having two landings in China, travellers receive only a 24-hour transit visa instead of the usual 72-hour transit visa, which then may no longer be sufficient to successfully continue the journey to the desired destination. Unfortunately, I had not informed myself enough before and made the mistake to book such a flight. I wanted to cancel my booking on the next day because of this problem but they charge the full cancellation fee of 300 Euros.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFRA to AKL via CAN
Date FlownJune 2018
Value For Money 12345
no
8/10

"service it was terrific"

(China)

Trip Verified | Dubai to Guangzhou with China Southern. I was flying a A330 on which I was able to access to the internet. Had no trouble connecting the WiFi however the speed was far from satisfying. As for service it was terrific. I received smiles from the cabin crew, they were very polite and helpful. Seats and foods were pretty standard because of the ticket price.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDubai to Guangzhou
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"There is no wifi "

(Singapore)

Trip Verified | Singapore to Guangzhou. It was the 1st time I brought my two boys by myself to Guangzhou. Superior service and excellent job the crew did for my kids and me when they noticed that I had to look after two young kids all by myself, especially one boy is only 2 years old. The kids' meals are not so attractive so my kids are not interested in the food, the service staff would try to find some snacks to make the kids happy. The entertainment screens are a little bit too far from us as I think 1 screen on top actually shared by 6 customers. There is no wifi in the Aircraft which made the trip a little bit boring. But overall, I still recommend this airline to my friends for the service.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSingapore to Guangzhou
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"economy seats were comfortable"

(Australia)

Trip Verified | Chengdu to Melbourne via Guangzhou. Our flight departed on time. There were free wifi on board and charging station on the seat so a big plus. The food were great quality and there were amenities kit. The air hostess were friendly and very attentive. We had two kids and they were well attended and given presents during the flight. The entertainment is great with an excellent selection of movies and TV (both Hollywood and Asian movies). The economy seats were comfortable and the toilets were cleaned regularly. Also, they allowed families with kids to board earlier.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChengdu to Melbourne via Guangzhou
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(France)

Trip Verified | Guangzhou to Paris CDG. The airplane is clean and comfortable, the space for foot is enough for a normal size and the first row of economy class is really value for the money. The films on board are variety and updated. The food of economy class is not bad, at least not always the same menu as before. The flight was in time and I haven’t wait so long for the luggages.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Paris CDG
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"It was a pleasant journey"

(United States)

Trip Verified | San Francisco to Guangzhou. It was my first time to fly with China Southern in first class. It was a pleasant journey. The ground agent helped me to check in and escort me to the lounge. They use Virgin Atlantic Lounge in SFO. That's a nice place. But unfortunately, the lounge is outside the TSA check point. So it took me feel a little bit hurry when the lounge agent asked me to go thought the check point. Boarding process was smooth and efficient. The first class service was beyond my expectation. A lot of choice for food and beverage. The flight attendants were nice and sweet. I like the pajamas which was provided by China Southern. When I arrived in Guangzhou, the new terminal was fantastic. The only thing they should improve is there was no WiFi on board.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteSan Francisco to Guangzhou
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(Canada)

Trip Verified | Our flight from Manila to Guangzhou was 3 hours delayed. Our flight on June 14 from Manila to Guangzhou was supposed to be 8:45am but we left at 11:35am. We arrived in Guangzhou airport at 2:10pm so missed our connecting flight to Vancouver at 2pm. They booked us to the next flight to Vancouver the next day, June 15, 12:50am. I was waiting for any complimentary food or hotel that they will offer. We waited for almost 11 hours. I asked the girl who did the booking if they have a comfortable place stay for us but she just said just stay inside the airport. She did not even offer a food voucher or anything for the rest of the hours that will wait for our flight. Even the free wifi in the airport is very limited. We will never book in this airline again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteManila to Vancouver via Guangzhou
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review