✅ Trip Verified
| Toronto to Tianjin via Guangzhou. The meals on these particular routes were Chinese in style; my travel companion, who rarely eats airplane food, called the meals delicious and I found the meals quite suited to a Chinese palate. The passengers on both the departure and return flight were very demanding. Despite this, the stewardesses were quick and patient in their services, providing blankets, headphones, and pillows during boarding. China Southern and Xiamen boarded their flights in an orderly fashion and organized their queues in such a way as to prevent passengers from later zones from sneaking into the front. Passengers who did so were told to line up in their queue. On my return leg from Tianjin to Guangzhou, airport staff noticed a random, irrelevant series of digits where my travel document number should have been. This was likely the fault of my travel agent whom I booked the ticket with. Regardless, the check-in staff was not able to check me in, and sent me to a China Southern kiosk to resolve the issue. In the end, the kiosk employee was able to change my ID number in the system to match my travel document so I could be checked in. One event taking away from my high opinion of China Southern was this employee's stubbornness and hesitance to change the travel document number for a low-risk individual who obviously had a valid travel document. She initially told us that it was not possible for her to do so (which was not a truthful statement), and insisted I contact my travel agent, which resulted in my friend and myself having to turn on roaming to call the travel agent back in Canada and was a huge inconvenience. After having no luck, she apparently realized that I had successfully checked into my Guangzhou to Toronto return leg and was convinced that I was legitimate, and then changed my number in the system. In hindsight, she took conservative measures, which are reasonable but in my opinion overkill for a low-risk passenger. She realized that I had little time left, and quickly finished the change and directed me to the supervisor line, which was a saving grace to the ordeal and restored some of my respect for the airline. Ultimately, this had no impact on my flight, but it was a stressful and arguably unnecessarily complicated process. Inflight entertainment has a good selection of both Chinese, international, and Hollywood movies, TV shows, music and games. This was my first time taking a shuttle bus from the gate to the plane (at Guangzhou for the departure leg). Although China Southern communicated gate changes and delays promptly and clearly, the airline did not communicate that we would be riding a shuttle bus. As a result of this, I leisurely took my time and ended up standing for the 10-minute bus ride. Partially my fault, admittedly. Conclusion: Overall, a good airline that exceeds options we have in North America.