"cabin crew were attentive"
Darayus Patva (Australia)
✅ Trip Verified | Excellent management of check-in, the boarding was smooth, cabin crew were attentive and spoke clear good English, the food was plentiful and tasty with fresh fruits, and drinks including wines were served twice with every meal including breakfast. The seats are clean, good leg space, and Excellent inflight entertainment with plentiful movies on long-haul flights. All flights were on schedule. Their website is slow, in Chinese so Google Translate needs to be used, not easy to book through their website, so forced to use an aggregator, and their direct website price is almost double that the online aggregator. Need to pay upfront to reserve a seat. Unable to do online check-in. Need to undergo slow security, immigration and documents check at Guangzhou when you are in transit.
| Aircraft | Boeing 787 / 737- 9 / A350 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Ho Chi Minh City via Guangzhou |
| Date Flown | April 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Flight attendants were very considerate"
N Wang (United States)
✅ Trip Verified | I really appreciate all the help from China southern airline. I had a foot injury during my travel in Guangzhou, and I was not able to move into narrow space. The staff was very friendly and help me to select an aisle seat. Flight attendants were very considerate and frequently come over to check on my need. My heart is touched by their patience and passion. I have a wonderful flight. For sure I will select China southern airline as my flight again and also recommend China southern airline to my friends and family.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The staff were very professional"
31 reviews R Gonzaga (Malaysia)
✅ Trip Verified | A350 from Kuala Lumpur to Brisbane via Guangzhou. Boarding was organised in KUL by row number but not in Guangzhou Airport where there was no announcement and everyone just queued up and boarded randomly. The aircraft was clean and seats were very comfortable, adequate legroom and width, even for me a big guy. The IFE was good with a huge selection of movies but no TV series. The food was mediocre at best but they did serve a full hot meal on KUL-CAN sector and two hot meals from CAN-BNE, which was unusual. Beverage offerings were decent but only Chinese beer was available. The staff were very professional and worked hard although they were a bit abrupt at times. Overall, this airline is cheap and cheerful and in my experience, reliable. One of the drawbacks of Guangzhou Baiyun airport is that often the A350s seem to be parked at a remote stand which entails a 10 minute bus ride which seems to last forever!
| Aircraft | A350 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Kuala Lumpur to Brisbane via Guangzhou |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I'd recommend it"
Fann Daud (Malaysia)
Not Verified | China Southern Airlines isn't all that bad. This is one of the best China flights I think. Smooth and punctual flight, smooth transit even a bit strict checking, lovely stewardess checking on safety frequently. No issues with English speaking. Guangzhou airport was nice too. I'd recommend it.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Kuala Lumpur to Tokyo Haneda via Guangzhou |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"an issue with one of our visas"
Rachel Didsbury (United Kingdom)
✅ Trip Verified | We were checked in at London Heathrow, bags were sent. We then realised there was an issue with one of our visas. We advised the check in staff of this visa issue, and our bags had to be pulled as it meant I could not fly. Staff were grateful for us informing them, as they were meant to have checked our visas at checkin, so they would have received a large penalty. While this issue was being sorted we asked about rescheduling our flight, but we’re told this would be dealt with after we had our bags back. Once we got our bags back however all staff had disappeared, and no one could assist with rescheduling, they advised we speak to our travel agent. The airport was now empty. We spoke to our travel agents as advised, but they required just a written email to confirm that we had been checked in and then our bags had been pulled (simply an outline of the situation). We went back to China southern airline staff several times the next day to ask about this and spoke to the supervisor, however they continued to refuse to write any email or provide any confirmation of what had happened. This meant our travel agents could not help us and we were stuck in our situation.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Ho Chi Minh via Guangzhou |
| Date Flown | March 2024 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Shocking customer service"
Stephen Quinn (New Zealand)
✅ Trip Verified | Shocking customer service, get delayed by 24 hours, chaos at the airport, still not given a reason why, Shocking after care service just get fobbed off.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Auckland via Guangzhou |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"surpassed all expectations"
T Gan (Australia)
✅ Trip Verified | It was an exceptional experience and staff Miss Xu help significantly. Booking my ticket was a breeze. The airline's website is user-friendly, offering a seamless booking process. Upon arriving at the airport, the staff were courteous and attentive, ensuring a smooth and hassle-free check in experience. The seating was comfortable, with ample legroom in economy class. China Southern Airlines excels in providing entertainment options during the flight. From the latest blockbuster movies to a diverse selection of music and games, there was something for everyone. The high-quality screens and responsive interface enhanced the overall entertainment experience. The menu offered a delightful array of dishes, showcasing both local and international flavors. The cabin crew exhibited professionalism and warmth and were attentive to passengers' needs. The flight departed and arrived on schedule. The support staff were readily available to address any concerns or queries, demonstrating a commitment to customer satisfaction that is truly commendable. My experience with China Southern Airlines surpassed all expectations.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"polite professional and helpful"
Debbie Sheedy (United Kingdom)
Not Verified | The cabin staff were polite professional and helpful. Having taken our seats which I'd re-booked them making sure no one would be sat behind us. The 1st meal wasn't to my liking but I'm not keen on fish or any seafood so my hubby had both and thoroughly enjoyed it. Breakfast was OK sausage tomatoes mushrooms scrambled eggs etc which was pleasant. In between we were offered drinks from water to wine. Leg room was OK tv good. Hopefully our journey home will be the same. Overall a good experience 9 out of 10.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Guangzhou l |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I did not receive any notification"
V Hardy (United Kingdom)
✅ Trip Verified | I was due to fly from London Heathrow to Sydney via Guangzhou last night. When I got to the airport to check in, it’s says the flight is cancelled. I did not receive any notification from China Southern about this cancellation nor was given a reason. It’s now 6 hours since my flight was due to leave and I’m yet to receive anything in writing from China southern about this. They offered for me to board a flight to Guangzhou the next day but that there is no availability to complete my journey to Sydney, at least for several days and even then there is no guarantee. They did not offer any other solution or refund. I had to purchase another flight to Sydney with another airline and there doesn’t seem to be anyway to get my money back. Also, because I don’t accept their flight to China, I lose my return flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Sydney |
| Date Flown | February 2024 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
“a very good experience”
L Berg (Netherlands)
✅ Trip Verified | Overall a very good experience, all the staff on board and ground staff very nice and very service minded. Especially the flight attendants during my 4 flights were very kind and very service minded. Special thanks to the ladies of my flight from Guangzhou to Frankfurt. The A350 is a wonderful plane to fly with, very quiet, seats and food are good, only the movies are subtitled with Chinese which is a bit annoying. Overall comparable with Emirates. I had a layover of 24 hours in Guangzhou and the airline arranged everything for me, hotel with food and drinks, visa and transport.
| Aircraft | A350 and A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Frankfurt to Saigon via Guangzhou |
| Date Flown | January 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
