China Southern Airlines

✅ Verified Review | Singapore to Shanghai via Guangzhou. Fantastic value and great service. I needed to fly one-way from Singapore to Shanghai on a trip to visit family staying in more rural China. China Southern was less than half the price of a direct flight to Pudong, plus it landed at Shanghai Hongqiao (a fantastic airport) which connects to the railway station, saving me a 2 hour metro trip across Shanghai. After reading horror stories about China Southern and transiting in Guangzhou, I still decided it was worth it and booked. I am so happy I did. Check-in was as smooth as any airline I've ever flown. Boarding in Singapore was definitely more Chinese than American - I was one of 3 non-Asian people on a sold out flight, so most announcements were in Chinese. Boarding groups were ignored and I followed the crowd and just lined up when everyone else did, but otherwise boarding was very quick. The plane out was a dated A320, but the seats were much wider than what I have flown on recently. As it was an early morning flight, I passed out pretty hard, and awoke four hours later in Guangzhou. A quick note on transiting in Guangzhou to a domestic flight - do it! Passport control, customs, and security were a breeze. Bags are now checked through, so there is no need to collect and re-collect your flight (same for international) plus, if you are going to the domestic terminal, they put you on a small shuttle and drive you over via an indoor bridge. I was off the plane and to my new gate in about 30 minutes. The airport was lovely, and has everything a western one does, including the obligatory Starbucks. 2 hours is more than enough time for a layover, thought three will let you get lunch. My 2nd flight was delayed due to mechanical problems with the B777 we were to fly on. The gate was moved, which was made clear on the electronic reader boards at the gate. Again, announcements were all in Chinese and boarding was more of a get-in-line-first affair, but again it was quick, seats on the A330 were wide, and the meal service (on a 2 hour domestic flight!) was excellent. The crew actually spoke better English than on the SIN-CAN leg. Service was polite and efficient, drinks and food were great, and there was even a bit of IFE on drop down screens. Landing and baggage claim in SHA were super easy, and I was out of the airport in under 20 mins. If you are looking for the ultimate in luxury or opposed to service aimed at Chinese travelers, this is not your airline, but if you are a little flexible and looking for value and good service I cannot recommend China Southern enough.

✅ Verified Review | I was supposed to fly Kuala Lumpur to Paris via Guangzhou on 9 May 2017 The flight from Kuala Lumpur was delayed almost 3 hours and I was not able to catch the connecting flight to Paris. But the CSAir representative at Kuala Lumpur International Airport was very polite and help me to get other flight where I was placed on British Airways via London to Lisbon. Even I arrived Lisbon by 4 hours later than original schedule, I don't really mind. My flight back to Kuala Lumpur as per scheduled. Crews were very friendly and my special meals was provided as per my request. This was very good example of professional services given by the airline to their customer. Keep up the good work!

✅ Verified Review | I flew from Chengdu to Guangzhou on May 11, CZ3444. There was delay of four hours but only one broadcast. It was bad quality, not clear at all. I asked chief purser the reason for delaying. She said weather in Guangzhou was bad. I showed her my cellphone weather report was good in Guangzhou. She then said it was air control. I asked her how long we should wait. She said listen to broadcast. Then there was no broadcast. I asked her to write a certificate for delay and she said there was no such service. I said it was very cold, can you turn up the temperature? She said the plane was full of passengers, if she turned up the temperature it was too hot. During the talk I feel she was just saying no to all my questions, a poker face, very impatient. I hope her service can be improved.

✅ Verified Review | Frankfurt to Changsha. It is not a full flight, my seat is 40H in a corner, so I could feel easy to take rest. The food is really good, I prefer their fresh fruit and cakes. The cabin crew could help you attentive and professionally. I hope they could develop more route between Europe and China for us.

✅ Verified Review | Melbourne to Seoul via Guangzhou. Pretty satisfied with their service and the cabin staff were friendly and lovely. Compared to the last trip, their selections for movies weren't updated much so hopefully it'll get better in the future but other than that, kind service. Although my flight from Guangzhou to Seoul just got delayed 50 minutes. Overall, my experience with China Southern Airlines was great. Thanks for your lovely service.

✅ Verified Review | Chengdu to Guangzhou. I didn’t expect the flight to be an A332 model, which means that spacious space and comfortable seat allows me to rest. I was the only first class passenger, using mileage. The flight attendants have more time to take care of me and provide better service. Thank you to the flight attendants for allowing me to have a very pleasant flight experience.

✅ Verified Review | Guangzhou to Vancouver on 18th May. Generally I am quite satisfied with this journey, the crew was enthusiastic，the lady next to me didn't know how to go through customs and crew helped her. Another thing is the meal was not as good as Cathay Pacific and the headsets didn't work. I hope it will be improved when I take the flight next time.

✅ Verified Review | London to Denpasar via Guangzhou. I flew with Business class all the service was good but the worst thing was happened on my flight from Guangzhou to Denpasar Bali. The aircraft was horrible, the seat was poor which was not very comfortable, has no screen but I got a small Samsung tablet to watch the movie which was not really convenient. The toilet had no level which was no amenities at all, even no SOAP to wash my hand! and the bad poorest thing was that they did not have ice so no cold drink at all. I got a glass of warm white wine and beer, ridiculous! I have complained and the answer was they only have one word to apologise " sorry ", and they promised to give me extra service if I am flying again with them. would you believe it ?? after that bad experience? I really expected that they would offer me any gift like Miles or Voucher like what KLM So that was last time to fly with China Southern Airlines !

✅ Verified Review | London to Guangzhou and I was looked after so well by the staff. They were so friendly and kind. I had never flown this airline before so was very impressed. The food was perfectly nice - I really enjoyed the breakfast of shrimp wonton soup, but there was a lot of variety to choose from. You were also able to eat when you wanted to so in the morning I had my breakfast later so I could sleep a little longer. The B787 Business Cabin was spacious and I really appreciated the sleeper seats. The entertainment system was great - loads of choice, although I didn't watch much as it was overnight. The flight was on time, although my second flight from Guangzhou to Bali was delayed a little - only by about 20 minutes and again the service was impeccable with such kind and pleasant staff. I would definitely fly with this airline in future.

✅ Verified Review | Checked in at Rome and consigned bags thru to Auckland. Just before arriving in Wuhan the cabin staff informed us we were to leave the plane in Wuhan, as we weren't booked any further. Came as a shock as we had our tickets through to Guangzhou and onto Auckland and there hadn't been anything mentioned when we checked in at Rome. We were taken thru immigration and yelled at because we didn't have a visa (not surprising as we didn't intend to enter China as only transit). We then had to collect our luggage, which we were rather surprised to see, as it was consigned thru to Auckland from Rome. Then had to run following a staff member who didn't speak English from building to building at the airport dragging our cases - no mean feat when you are seniors with heart problems. We then spent 11 hours in Wuhan before being put on a flight to Guangzhou with another airline. When I got home I contacted China Southern and after three weeks I got a phone call with no apology, blaming everyone but China Southern.