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Verified Review | Moscow to Osaka via Guangzhou. They provided ridiculous services. Arrived to the airport, we found that the route from Moscow to Guangzhou to Osaka have been changed to Moscow to Wuhan to Guangzhou to Osaka, two stops in China. We didn't wish to stop in Wuhan, but we had no choice. We checked in for the flights, but we found out we don't even sit together on the plane. That is already ridiculous enough for me. We asked the staff in Moscow airport. They explained angrily to us it was because of overbooking, even though we had selected our seats the moment we booked the tickets. On the flights, couples, families and friends couldn't even sit together, everyone was trying to change their seats. It was chaotic. We arrived at Wuhan airport, my HK passport, I cannot travel in two cities in China in a roll, they didn't let me pass in Wuhan, I was stuck in Wuhan for nearly 8 hours and I had to buy my own tickets to come back to Osaka through HK. China Southern did nothing. Only the immigration officers helping me with the tickets. Finally I could leave the immigration office. China Southern Airlines was supposed to take care of me. But they threw me into a small room, that Chinese male staff said "Rest here, that is the best we could do!" and then left, I was furious. Then I found them again, I wanted to cancel the flight from Guangzhou to Osaka asap because I didn't get on the plane. That male staff again said a string of number to me quickly, asked me to call by myself. At that point, I have no internet connections and no land line to make calls. No cash no food I was hungry, powerless and helpless. Finally I found them again, this time China Southern Airlines staff gave me some chopsticks and a can of cola so that I can eat some instant noodles and drink. Because of this my boyfriend and I came back to Osaka separately, but when he arrived earlier, China Southern Airlines has lost his luggage. It was indeed a traumatic experience to fly with them, please reconsider if you are buying their services.