China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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8/10

"the flight has free wifi"

(China)

Verified Review | 16 May 2017 from Brisbane to Guangzhou. I booked the flight ticket one day before the travel, which was only around RMB 2K, economic class. One the late night, I got the message that the flight was delayed due to the delay of the coming flights. I used the China Southern app, did the mobile checked in. When I came to the airport, there were not many people in the counter. The printing of boarding pass was smooth and I was upgraded to economic premium. As the gold member of sky team, I was given the express card for customs clearance. I did not go to the lounge. Boarding commenced around 10:30, the cabin door closed very quickly and pushed back. One of the important thing was the flight has free wifi. By inputting your seat number, and last four figure of your passport, it was easily linked to the internet. I should say that the internet speed was quick, wechat, email, and file download with ease. The meal was normal and I spent most of the time with the internet by working and internet service suspended two hours before arrival without prior notice. The flight arrived 71 minutes below schedule.
AircraftA330
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBrisbane to Guangzhou
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Nothing to complain"

(China)

Verified Review | Hangzhou to Dalian. Due to bad weather of the city in the preorder flight, our flight was delayed about 3 hours. But we were offered meals, apples and bottled water. And once again there were meals during this flight which included chicken rice or seafood rice, bread and two orange sections. And they were good. Nothing to complain except for the delay.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHangzhou to Dalian
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"In general, pretty satisfied"

(China)

Verified Review | Guangzhou to London on 11th May 2017. It was a pleasant journey and the services were excellent. My seat was at the rear and it was a bit noisy being close to the galley. The flight attendants offered me ear plugs prior to taking off. The food was great but the beers were not cold enough. In general, pretty satisfied with China Southern Airlines. Great service and on time.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to London
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"exceptional level of hospitality "

(Netherlands)

Verified Review | Ningbo to Amsterdam via Guangzhou. I did not expect to get impressed with such exceptional level of hospitality and service on a long haul night flight. The diner was proposed with a smile and friendly advise on the different menus on offer in good English and a polite sense of humour and served in a style fit for a Michelin starred facility. The crew remained available without being intrusive and the briefest movement was met by service and care. Customer interaction was prioritised at all times. From the traveller sleeping on his remote whose screen was turned off without a frown or comment at least 7 times via multiple customers moving at the same time during shifted crew meals being met with immediate abandonment of own meals to face customers and friendly check ups on awake customer. Lovely wake up greeting and personally adjusted breakfast service and timing, the service was a delight to experience. The crew service overshadowed the shortcomings of the airline in some other fields.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNingbo to Amsterdam via Guangzhou
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"experience was better than before"

(Bangladesh)

Verified Review | Dhaka to Guangzhou and back with China Southern Airlines. Compared to my previous experience of this route, the airline used all A330 plane instead of Boeing 737 plane this time. The seat space was bigger, and the plane environment was much comfortable than before. It was easy to book my special meal, just several quick clicks from the official website and made a selection. The self-check-in machine in Guangzhou Airport was very simple to operate which really saved lots of my time. The flight attendants were very nice and friendly, they confirmed my vegetarian meal as soon as I sat down. As I was in sleep during the meal delivery, they kept my food and kindly asked me later about whether had drink and food or not. The whole experience was better than before.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Dhaka
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it was a positive experience"

(Canada)

Verified Review | Toronto to Hanoi via Guangzhou. Flying with China Southern Airlines has been a great experience for me. The flight attendants are very responsive and show great care. The cabin was clean and well-maintained. The food, offering a choice between Chinese and Western style, is one of the best I've had so far. The only minor issue I encountered was that there was no English subtitles (only in Chinese) available for movies shown during the trip. Overall, it was a positive experience and I would fly with China Southern Airlines again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Hanoi via Guangzhou
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"pleasant and comfortable flight"

(China)

Verified Review | Guangzhou to New York, a very pleasant and comfortable flight. I got a superior seat by using member points and enjoyed the first class ground and air service with reasonable price. Comparing the Boeing 777-300 and the A380 models in China Southern, I think the facility isn’t enough to protect guests’ privacy here. There is not much advantage except the first class is more comfortable than the business class. This time, stewards did not hastily distribute meals for us as usual, instead told us provide meals at any time. The pajamas on the plane is very comfortable, I can see the smile of the flight attendants. As a whole if China Southern Airlines hardware facilities can improve again, I believe I'll prefer to choose their flights.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteGuangzhou to New York
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"always no airbridge to board"

(China)

Verified Review | Dalian to Perth via Guangzhou. My first domestic flight was delayed 2 hours because of the bad weather in Guangzhou, but staff helped me transfer to my next flight without taking out my checked luggage. The flight attendants were nice, the entertainment system was rich and easy to operated, the cabin was clean. Altogether, I think the ticket is worthy, as I booked a return tickect inluding four sections for about $1196 including tax, in other words, the domestic fares is almost free. But there is one thing I cannot understand is why always no airbridge to board in Guangzhou Baiyun Airport although it is such a big airport.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDalian to Perth via Guangzhou
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin service is nice"

(Australia)

Verified Review | Nanning to Sydney via Guangzhou. The crew is professional and friendly, the baggage is shipped directly to the destination without taking it out when you transit. In addition, China Southern Airlines will provide free accommodation when the layover is more than 6 hours. When I arrived in Guangzhou was 0925, and the flight to Sydney is the next morning, China they offer a 4 star hotel for me. The cabin service is nice, but the facilities in A330 are just general, A380 is better. Food and beverages not bad, but do not expect too much.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNanning to Sydney via Guangzhou
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"traumatic experience to fly with them"

(Japan)

Verified Review | Moscow to Osaka via Guangzhou. They provided ridiculous services. Arrived to the airport, we found that the route from Moscow to Guangzhou to Osaka have been changed to Moscow to Wuhan to Guangzhou to Osaka, two stops in China. We didn't wish to stop in Wuhan, but we had no choice. We checked in for the flights, but we found out we don't even sit together on the plane. That is already ridiculous enough for me. We asked the staff in Moscow airport. They explained angrily to us it was because of overbooking, even though we had selected our seats the moment we booked the tickets. On the flights, couples, families and friends couldn't even sit together, everyone was trying to change their seats. It was chaotic. We arrived at Wuhan airport, my HK passport, I cannot travel in two cities in China in a roll, they didn't let me pass in Wuhan, I was stuck in Wuhan for nearly 8 hours and I had to buy my own tickets to come back to Osaka through HK. China Southern did nothing. Only the immigration officers helping me with the tickets. Finally I could leave the immigration office. China Southern Airlines was supposed to take care of me. But they threw me into a small room, that Chinese male staff said "Rest here, that is the best we could do!" and then left, I was furious. Then I found them again, I wanted to cancel the flight from Guangzhou to Osaka asap because I didn't get on the plane. That male staff again said a string of number to me quickly, asked me to call by myself. At that point, I have no internet connections and no land line to make calls. No cash no food I was hungry, powerless and helpless. Finally I found them again, this time China Southern Airlines staff gave me some chopsticks and a can of cola so that I can eat some instant noodles and drink. Because of this my boyfriend and I came back to Osaka separately, but when he arrived earlier, China Southern Airlines has lost his luggage. It was indeed a traumatic experience to fly with them, please reconsider if you are buying their services.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMoscow to Osaka via Guangzhou
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review