"flight was smooth and on time"
1 reviews Wang Zhenhua (United States)
✅ Verified Review | San Francisco to Melbourne via Guangzhou. The experience of both routes were nice. The cabins were clean, the flight was smooth and on time, the transit procedure was not complex, the cabin crew were very nice and willing to help. From Guangzhou to Melbourn sector, we can use wifi conection in the plane. But in the other hand I have to mention that, when we landed in GuangZhou at 5 AM in the morning, there was no airbridge provided. it was truly exhausting to take shuttle bus at early morning. Hope the airport company can learn more experience from its rivals in other country, that passenger can use airbridge in most of the flights.
| Aircraft | Boeing 777 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | San Francisco to Melbourne via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"ground support ruined return trip"
M Balsen (Netherlands)
✅ Verified Review | December 2016 from Guangzhou to Chengdu with a connecting flight on KLM to Amsterdam. First CZ advised that they could not check through our luggage to Amsterdam and we must pick up the luggage in Chengdu and then recheck in for next flight. Annoying but there was nothing we could do. After waiting in the lounge in Guangzhou we were told that our flight was cancelled and that they would rebook us on the next flight. The next flight was about 2 hours later which only left 40 minutes connecting time including picking up and checking in our luggage which was insufficient. I had pointed out that there was seats available to Amsterdam via Beijing and so why not rebook us on this. They refused saying this was against company policy and that only if we missed the connection could they rebook us. They promised that there would be on arrival to Chengdu a person to meet us at the gate and guide us to get our baggage and bring us to the next flight. On arrival there was no person to guide us nor was there any screens showing as to the status of our connecting flight. After we picked up our luggage we determined that check for KLM flight was in International Terminal which was about 700 meters away from the domestic terminal where we were. We arrived at the International Terminal and the check in counter was closed. We found an attendant from KLM who was helpful and booked us to Amsterdam via Beijing and onto the flight I had originally asked CZ Guangzhou personnel to book us (CZ0345). We run back to the Domestic Terminal to catch the flight to Beijing. To keep the story short we managed to just catch the flight and on arrival Beijing we went to the business lounge for CZ and found out there was no shower facilities. It is a shame as the service onboard the flights was excellent. It was the ground support at both Guangzhou and Chengdu which are not close to international standards and ruined our return trip.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Amsterdam via Chengdu |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"pretty helpful and polite"
Ming Gao (United States)
✅ Verified Review | I was flying from New York to Guangzhou on May 24, 2017. I upgraded my seat to premium economy at 31K. The cabin crew were pretty helpful and polite since I got on board. I brought some of my own food and they were willing to help store and heat them before I ate. The food and in-flight entertainment were very satisfactory. I was amazed by the up-to-date movies. I would recommend China Southern.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | New York to Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was friendly and polite"
1 reviews Bangci Xia (New Zealand)
✅ Verified Review | Guangzhou to Auckland. They offer a menu of dining in the economy class. During the 11.5 hour flight they offer two meals, the first meal just after take off. The food in my dish was black sauce with beef rice, my husband took the other choice chicken cous-cous. But the beverage variety is less, they did not have zero coke in economy class. The second meal was before we landed and I did not take it cause the sleep. The flight attendant service was friendly and polite.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Auckland |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"delayed for 4 hours"
1 reviews Y Pang (China)
✅ Verified Review | Beijing to Chiang Mai via Guangzhou. Our flight from Beijing to Guangzhou was delayed for 4 hours due to bad weather condition but the weather in Beijing was cloudy. After we landed in Guangzhou, there were only 30 mins left to the flight to Chiangmai. The staff said we just needed to follow him and catch the flight. He just ran at the front without checking whether anyone had followed him or not! Though we caught the flight. when we landed in Chiangmai. Our bags were still in Guangzhou and we were told that our bags would arrive in Chiangmai the next day! When I called them for some compensation of the loss due to the delayed bags. They said I should have contacted the staff in Chiangmai right after I landed but the chinagmai staff asked me to call China. However the cabin attendants were very attentive and provided rice dumpings for us to celebrate dragon boat festival.
| Aircraft | Boeing 737 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Chiang Mai via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the best cabin crew"
Mohamed R Halim (United States)
✅ Verified Review | Singapore to Los Angeles via Guangzhou. Highly professional staff and the best cabin crew specially between Guangzhou and Los Angeles I will recommend this airline,the cabin crew in the business class were very polite and courteous.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Singapore to Los Angeles via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attentive if a little officious"
H Stanning (United Arab Emirates)
✅ Verified Review | Chongqing to Perth via Guangzhou. Check in at Chongqing was relatively hassle free but China does not permit any form of lithium battery in check-in baggage, which includes laptop computers and cameras. At gate boarding time came and went without any sign of a plane, or indication that there was a problem. China Southern staff on gate could not speak English although Chinese passengers appeared equally frustrated with the information on offer. Long story short, a one hour late departure made for a very tight - and stressful, for my elderly companion - connection at Guangzhou, not helped by a very lengthy bus ride from the plane to the terminal, with no staff to assist navigation until close to the gate when we were 'found' by a search party who expressed annoyance regarding our tardy arrival! Yet another lengthy bus ride to the plane, where we sat for over an hour 'due to air traffic control'; who knows the truth when such statements are made? By chance allocated seats in the premium economy section so plenty of leg room, but no benefit otherwise, though seat not as comfortable as that offered in economy by Qatar (or Gulf) in the A330. Vegetarian food option uninspired and IFE limited but not an issue for an overnight flight. Staff attentive if a little officious. Arrived Perth 45 minutes behind time, with no apology. Bags available by time cleared immigration and bio-security - left airport within thirty minutes of touchdown.
| Aircraft | A319 and A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Chongqing to Perth via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"best I have encountered"
M Keely (Australia)
✅ Verified Review | First class cabin staff service. I don't normally write reviews or make comments about service but I felt the urge to because the cabin crew on China Southern airlines was the best I have encountered. The staff on on my return trip from Guangzhou to Melbourne were professional, friendly and engaging. I would recommend flying with China Southern airlines and look forward to flying with them in the future.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Friendly, polite and attentive"
Helena Novak (Australia)
✅ Verified Review | Sydney to Amsterdam via Guangzhou. The aircraft was rather old and tired but the crew provided an excellent service to make up for it. Friendly, polite and attentive, nothing was too much trouble for them. I finally tasted the best Chinese tea they offer and it was delicious and fragrant. He took trouble to describe all the available teas and then served me the delicate green tea. His English was excellent and could help me with selection of food and drinks from the menu. The rest of the crew also spoke good English. The food selection was good and so were the drinks. Excellent wine selection and Taittinger champagne were served elegantly. I chose the central row seat in 2-2-2 configuration so that I need not climb over anyone to get out. The lie flat seat was comfortable. My gripe: no airbridge and so it was climbing the stairs and then squeezing into a minibus with tiny seats and no space for hand luggage, though they proudly marked it VIP Bus. Some VIP! Uncomfortable, small crowded seats and hard to get in and out of.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Sydney to Amsterdam via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"heavy delays were expected"
D Sardar (China)
✅ Verified Review | Some heavy delays were expected on my flight to Guangzhou, so would have obviously missed my connecting Air France flight. I went to the counter asking them to find a solution. The lady at the corner put me on an earlier flight and gave me the boarding passes: the planned departure time for the first flight was posterior to departure time of my connecting flight boarding pass. I mentioned my doubts about it but she confirmed that it should be fine as these were just estimates. I arrived in Guangzhou 3 hours later than my second flight departure. The transfer desk told me that the next flight for Paris will be in 24 hours. How come China Southern airlines can't assess this kind of risk, and send me to Guangzhou when keeping me in Shanghai would have been the best solution? I would have missed these flights, but I could have taken the next one without having to waste 24 hours of my time in an hotel in Guangzhou. It is even more unacceptable that no hotline is gonna take the responsibility for this management mistake. Won't fly China Southern Airlines again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shanghai to Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
