China Southern Airlines

✅ Verified Review | Guangzhou to Auckland. My seat was 42A which was beside the emergency exit. Cabin crew was friendly and helpful with a smile. The inflight entertainment contain the latest films. The lavatories were clean.

✅ Verified Review | Guangzhou to Melbourne. I was arranged to wait in VIP lounge during the delays with updates of my flight details. After the boarding notice was out, a coach was sent to take us to the plane. I would say it was a most pleasant flight relative to my flights with other airlines. The flight attendants was polite and friendly. Despite it was a delayed and night flight, they welcomed me with smile and warm greeting. There was a variety of food and beverages to choose from the menu for business class. The food ranged from chinese to western styles so that everybody are able to choose according to their preferences. The presentation of food was tempting and the taste was good. For drinks, they provide many choices. The selections of inflight entertainment was fine. I was able to connect to WIFI, the best time killer among all. Lastly, the environment of cabin and washroom was clean. They cleaned the washroom very often, and for me cleanliness is always the most important criteria.

✅ Verified Review | We flew Guangzhou to Auckland. The business class cabin on this flight was very full, however the crew were very friendly and professional. As we were travelling with a baby, they were very helpful and friendly. Without a doubt China Southern would always be my airline of choice for this route.

✅ Verified Review | China Southern could be an okay airline in economy. Flew Chengdu to Amsterdam via Guangzhou. Helpful flight attendants, uninspiring airline food, 2 rounds of drinks (although timed in a manner that leaves you eating the food dry), video on demand with a mediocre movie selection. However, the explosive growth of air travel in China in general and at CZ's home base in Canton in particular made the journey a miserable experience. In short, every flight was delayed, without anyone explaining anything, and 5 out of 6 bags of our party (and many more of fellow pax) were sent somewhere else and/or were delayed. To illustrate the misery, let's just recount the transfer at Canton: STA 10 pm. Delayed first leg from Chengdu (40 minutes). Just 0.45 mins left to cross two terminals, go through customs, security, passport control, and the mandatory path through duty free, plus finding the gate. CZ had other plans. Since this very plane was earmarked for technical service that night, they didn't bother to offload the passengers at the terminal but instead went for the hangar right away, at the far end of the airport, almost full circling the airport once. Waiting for the bus (15 min). Riding the bus from hangar to far end of terminal 1 (20 min). Crossing Terminal 1 (10 min). Passing the bridge to Terminal 2 (5 min). Crossing Terminal 2 (10 min). Passing Customs, security and passport control (30 min). Walking along closed Duty Free. (5 min) Finding gate. Gate is downstairs, where the regionals are supposed to be boarded. Finding 5 intercontinental boarding lines crisscrossed through 5 regional prop airliner sized gate space. Last persons to arrive. 5 more missing. Waiting, calling out, waiting. Boarding a minibus for the last four of us. Driving at 25 kms/h across the tarmac, past hangars (again) until almost reaching one of the runways, turning right, along full length of cargo area. Full Stop. Finding airplane waiting in the dark at the very far end of the airport, next to the runway threshold. Boarding airplane. Settling in assigned seats. Passenger announcement. "Flight will be delayed, because we are still waiting for the flight documents."

✅ Verified Review | Amsterdam to Hanoi via Guangzhou, a terrible experience. The flight attendants barely spoke English (when asked what does the omelet contain they said omelet and did not give more information like is it with meat or something). When dinner was served by the time they reached me and my friends they only had one choice of meal and it was beef which could not be changed. When we finally received something else (after calling the main flight attendee), the taste was awful. The quality of food was extremely poor. When it came to beverages after around 2 hours of an 11 hour flight they ran out of beer and wine (not to say that there was no other alcohol available). The only good thing was the organization of the change we had in Guangzhou, the staff helped us to go out of the airport, offered a hotel and directed to the appropriate gates in order to go out to the city. I hope this was my first and last experience with China Southern Airlines.

✅ Verified Review | London Heathrow to Guangzhou. I did not enjoy the meal on board, but the crew are really nice and helpful. The environment on board was also satisfying and clean. I would also suggest an update of movie and music.

✅ Verified Review | Flew China Southern from Singapore to Guangzhou. Service from the cabin crew was excellent. They were professional, polite and friendly. The flight was on time. Overall, the in-flight experience was good and comfortable. I would recommend this flight.

✅ Verified Review | Guangzhou to San Francisco via Wuhan is an exhausting trip but good flight. There is a question for claiming all carry on baggage in stopover Wuhan and it is inconvenient to disembark. However waiting time is not too long. Inflight the cabin service is good. They served the meal for what I required. And I almost rest in flight. I like the entertainment system for map that I can see clearly for distance to San Frsncisco and time for waiting.

✅ Verified Review | I commend the crew that was serving the business class guests on the China Southern flight from Sydney to Guangzhou. They were very friendly and helpful and willing to help. My wife and I was transiting to celebrate our honeymoon in Europe, but wanted to exit the airport briefly to meet a friend for some clothes. The air hostess was willing to help us ask ground crew if she could exit customs area then return with our clothes. She was most helpful and really made the start of our honeymoon extremely enjoyable. Thank you.

✅ Verified Review | Guangzhou to Jakarta. I have been living and working in China for 3 years flying with China Southern every week. My wife is Chinese and she has always booked the flights (over 100) using her Chinese China Southern credit card. The trip from Guangzhou to Jakarta was no different, it was booked in plenty of time using the same method along with several other flights. A week before the flight while travelling elsewhere, I called at the China Southern counter to collect the receipts for the group of flights that had been booked, the Jakarta flight being one of them. A day before the flight I received a missed call from an unknown number. Upon my arrival at Guangzhou airport at 7am I was told that my ticket had been suspended. After a long and complex phone call from the customer services counter to the head office, I either needed to re-book it or get a photo of my wife, holding her Chinese ID and the credit card in front of her face to head office so that they would reinstate my ticket because the transaction had been identified as "high risk". Needless to say at 7.30am with 5 minutes until the flight closed this was not possible. I ended up having to buy another ticket, one for the original flight was 7000RMB more expensive than my original flight which cost 1370 RMB. The only option was to buy a ticket for the afternoon flight at 2000 RMB more than my original ticket and get put onto the morning flight. This is what I had to do. China Southern refunded me the cheaper original ticket but would not reimburse me for the extra 2000RMB it cost for the new ticket. They refused to reinstate my ticket despite them having the money, me having a receipt for it, a China Southern Credit card being used, other flights booked at the same time using the same method flown a few days earlier, me Elite loyalty card status and this booking method being used for the last 3 years on well over 100 flights. I wrote numerous emails and eventually ended up speaking to a customer service guy who said they could not refund the more expensive ticket because I had used it! Policy was policy. I asked to speak to his boss and he refused to give me his number or pass me across. To say I am disappointed in their customer service is an understatement, they could not care less about customers. They are happy to pocket the extra 2000RMB they made and just say rules is rules.