China Southern Airlines customer review
1 reviews Yang Yong Chao (Australia)
✅ Verified Review | Paris to Sydney via Guangzhou, business class. The attendants were careful, and had good communication skills in English. Moreover, they intimately arranged French attendants in the first route and WIFI connection in the second route. A330 was used for both routes, especially the second one, I even could lie flat in business class, enjoyed the nice food and drinks recommended by the air attendants. It will be a much more wonderful trip if we could board through bridge in future.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Paris to Sydney via Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The seat was comfortable"
Daiwei Hsieh (Canada)
✅ Verified Review | Toronto to Guangzhou. The crew were excellent and I would recommend China Southern. The seat was comfortable and the inflight entertainment was good. Touch screen with new movie and many games, the food taste good.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Guangzhou |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"organized well and clean"
Lyu Mingfa (Canada)
✅ Verified Review | Guangzhou to Vancouver. Great service, food, organized well and clean. The suggestion that I have for them is the TV system probably needs to be updated - also, i don't like the design of the TV remote is actually on the handle of the seat, I've been accidentally pressed the button for a couple times when I placed my arm there.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Vancouver |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Plenty of leg space"
M Chan (New Zealand)
✅ Verified Review | Auckland to Guangzhou. Check in was ok, it was provided by the Air New Zealand. Plenty of leg space but I am a small person anyway. Good service from the cabin crew. Some funny smells in the economy class cabin but thats what you paid for. Good breakfast but dinner was terrible.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Auckland to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I got plenty of leg room"
1 reviews L Pang (China)
✅ Verified Review | Kota Kinabalu to Guangzhou. I was flying Boeing 737 this time which is my favourite among those airplane because I got plenty of leg room even in economy class. Seat comfort is crucial for me. Didn't pay too much attention to the food they served though. However the cabin crew did leave me a note in case of needing anything. Good service. I hope that the price can be cheaper.
| Aircraft | Boeing 737 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Kota Kinabalu to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The flight was delayed"
Xiaoqing Liao (United States)
✅ Verified Review | Hangzhou to New York via Guangzhou. The flight was delayed since Hangzhou. When I was arrived late at Guangzhou, the ground staff told us they have many passengers like me, so they decided to change the time later for departure. The flight is smooth although 95% seats was seated, the environment still clean.The steward onboard is polite and kindly, they offers good food and drinks. But the catering could offer more with the portion of food.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Hangzhou to New York via Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a great flight experience"
G Stanner (United States)
✅ Verified Review | New York to Guangzhou with China Southern. It was a long flight and I have two small children, so travelling is not easy. The staff was very accommodating and helped us. I had to hold my son while my wife ate, and they kept meals ready and warm for when I could eat them. I chatted with them in the back while holding my son occasionally and found them to be personal and helpful. Thanks for a great flight experience. It's not easy for us with little kids on a long trip and they made it so much more enjoyable.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | New York to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lot better than Air China"
Mark Mulcair (Australia)
✅ Verified Review | Guangzhou to Melbourne. They're a lot better than Air China! Cynics might argue that's not saying much, but for anyone who has battled with the po-faced indifference of Air China, I would encourage you to give China Southern a try. The service was excellent and staff friendly, and English skills were generally good. On our inbound flight to Guangzhou, for travellers connecting to other flights, the airline supplied many staff to help negotiate the messy rabbit warren that is Guangzhou Baiyun Airport. On the return flight to Melbourne, the plane was delayed several hours by weather, and staff kept up a steady supply of drinks, food, and information to keep passengers satisfied. The only criticism I have, similar to some others, is what might diplomatically be called the "adequate" food. It was mostly fairly uninspiring meat-and-rice dices, although the Mediterranean style chicken (Western option) wasn't too bad. Perhaps an area they could improve a little. Otherwise, I was very satisfied with China Southern. Would recommend, especially over Air China.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the journey was brilliant"
Shaoyang Sun (United Kingdom)
✅ Verified Review | Changsha to Frankfurt. It was my first time to fly with China Southern Airlines to Europe and generally the journey was brilliant. The cabin crew in the business class were professional enough and taking care of us throughout the flight. They especially introduced the wine they provide on board and I really enjoyed it.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Changsha to Frankfurt |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were friendly and helpful"
40 reviews Jiaxin Kuang (China)
✅ Verified Review | I flew Auckland to Guangzhou with China Southern Airlines on 30th July 2017. My seat was 42A which was beside the emergency exit. The boarding was on time and the plane took off on time. Cabin crew were friendly and helpful with a smile. The food did not taste good. The lavatory was clean when I used it
| Aircraft | A330-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Auckland to Guangzhou |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
