China Southern Airlines

✅ Verified Review | New York to Guangzhou. This is my first time in economy class of China Southern Airlines. The flight attendant served with hospitality. For long haul flight with connecting flight in JFK, I didn't eat too much. I told the flight attendant and they gave me snacks provided in flight. During this long haul flight I slept almost ten hours. I thought the attention is very important and I will take it again.

✅ Verified Review | Brisbane to Guangzhou. We boarded the flight and when having a 2nd small glass of wine we asked for some snack/peanuts - and were told only thing they have got is bread roll,. We asked for 3rd small glass of wine, and were told no more wine left. Due to this airline only stocking a small amount of food, ask for more food, she said only had bread roll left. When I went back to go to the bathroom, she is eating the food from business class. I will never fly China Southern Airlines any more.

✅ Verified Review | Guangzhou to New York return in first class. Great staff, seat and service, and new equipment all around. The cabin staff knew exactly when and how to approach you, striking a perfect balance of service and efficiency. Can't say enough good things about China Southern and its people. Won me over as a customer!

✅ Verified Review | Sydney to London return via Guangzhou. We boarded the Guangzhou to London flight and were sitting in the plane for 4 hours. The Captain announced only once that the flight had not got clearance due to bad weather, a wait in the transit lounge would have been more comfortable. Their online services is very frustrating. I had problems putting in special meals (Vegetarian) request and seat selection. I called them up and requested them to confirm my seat selection and special meal request for family of four. Later I checked online and everything seemed fine. The seats worked out fine but on London to Guangzhou as well as Guangzhou to Sydney leg the steward said they had only one special meal request. We had to make do with some buns and tea. I I have travelled very frequently and even on lesser known airlines the stewards have concocted vegetarian meals on the go and serve me. But here they never came back to me. Also they were not very fluent in English. On one occasion the stewardess had to ask my fellow Chinese passenger to translate for prawns dish. I think the frequency of beverage services should be more. I had to go the galley frequently for my beverage, and many other passengers too were doing so.

✅ Verified Review | Guangzhou to New York. The flight was delayed for around 1.5 hours but the flight attendant broadcast to let me know the reason. I sit in the economy class and it is not spacious room for me to rest. However. The cabin surrounding was kinda good and the toilet was clean when I used it. The flight attendant inquire me the meal for me because I skip the meal time for my rest. This long haul flight was good except for the delay for waiting in the hall for quite long time.

✅ Verified Review | Shanghai to New York JFK via Guangzhou. I believe bad reviews about their customer services. We chose it for our Asia trips this summer 5 flights in total, 1 flight (3 tickets) was wasted. We couldn't believe we would have run into so many troubles with their customer services. Things happen, that's why the customer services are there for. However, the customer services at China Southern Airline is there to drive you to mental house - like many previous reviews mentioned. When the flight was delayed, no announcement until 10 minutes before the boarding time, delayed for over 4 hours no water or food was provided until the majority customers demanded. We paid extra money to select our seats, but seats were given away. Wanted to change the outbound tickets (and paid for the changeable price), first was told “yes, you can change it”, but later was told we couldn’t because the previous customer services rep made a mistake. In any other airlines, this change would be granted if they said “Yes”, but not in China Southern. We told them we paid for a changeable price for the outbound flight, but they told us that we couldn't because our inbound tickets couldn't be changed despite we told them we don't need make any changes to the inbound tickets, they wouldn't listen, they insisted if we changed outbound tickets, the inbound tickets were changed automatically regardless inbound tickets are actually changed or not, so we asked them why they charged us for the changeable price for the outbound flights, they repeated with "if you changed outbound tickets, the inbound tickets were changed automatically regardless inbound tickets are actually changed or not", we thought we were talking to a broken recording machine! Promised responding time for the damaged luggage first was 3-5 business days, then extended to 7 business days, then the respond was they have been working on it, but no dates can be provided, asked who we could reach out to escalate the matter, they gave us a wrong number and extension, the guy on the other side of the line was clueless. When called back to the mainline again, the customer services told us that they don't know when they can get back to us, they are only responsible for taking in the complains and reading the status according to the records by the computer. Most ironically, every time, they finished every phone call with "is there anything else I can help you?". They have no idea what customer service is - their mission is to waste customers' time and aggravate customers further! I wish their management would read through these reviews.

✅ Verified Review | I flew CZ305 China Southern Airlines from Guangzhou to Auckland on 26th July 2017. This airline has satisfactory service. The staff treat people with respect. I am grateful that they were able to help me when I needed it the most. I accidentally brought my house keys from Guangzhou with me on the plane and they were able to ship them back.

✅ Verified Review | Haikou to Frankfurt via Changsha. Two days before my depature of my returning flight back to Germany I received an E-Mail that my flight was cancelled and I was rebooked on another flight. I was not told a reason for this cancellation. The flight I was booked on was 5 hrs earlier and impossible for me to take bekause of the travel time to the airport and some appointments that I still had. I contacted the customer support to rebook my flight again. It was possible but I had to fly from another airport 300kms away. I also filed a case for compensation but never heard back from them.

✅ Verified Review | London to Changsha via Guangzhou. The environment on flight was decent but the choice of food provided were limited and the food did not taste good. During the transfer at Guangzhou airport, the guides were clear that it saved me a lot of troubles. Afterwards, my luggages was picked quickly at Changsha airport. Generally speaking, the China Southern Airlines is great and I will choose it for my next flight.

✅ Verified Review | Frankfurt to Changsha. The biggest disappointment as always is the food and beverage which should be a lot better considering the price of the ticket. The cabin services are quite nice this time. I asked for changing to another seat because of a noisy kid around. The cabin attendant provided me with a much quieter seat. The seat in A330 is just okay and sadly I can't sleep in this seat. Apart from that, everything is average.