"experience is pretty good"
Yuchong Chen (China)
✅ Verified Review | Guangzhou to Los Angeles in the economy class. The overall experience is pretty good. There is enough space for me to stretch. I am very comfortable in the 13-hour flight. The services on air are very good. The cabin crew come quickly after I press the bottom. However, the food in economy class needs to be improved.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"reasonable ticket price"
1 reviews Chuan Bin Xiao (China)
✅ Verified Review | Hangzhou to Melbourne via Guangzhou. The typhoon hit South China during my first route, but so lucky the flight was just delayed 2 hours. The ground team provided efficient service, arranged accomodation and boarding pass to me after arrival. For the second route, the plane was on time, the cabin looked nice compared with the first route, I have more choices of food and drinks, and tasted good. Flight attendants friendly as well as efficient. The trip had entertainment system and WIFI connection from Guangzhou to Melbourne. I hope next time I can use the air bridge for my domestic flight. In general, reasonable ticket price, smooth connection, nice service.
| Aircraft | A320 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Hangzhou to Melbourne via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"enough vegetarian meals on board"
3 reviews Mohd Shafri (Malaysia)
✅ Verified Review | Langkawi to Wuxi via Guangzhou. Flight from LGK to CAN was on time but from CAN-WUXI was delayed by an hour. They had no halal food on the CAN-Wuxi leg, despite having requested and confirmed this with the airlines' office in Kuala Lumpur a few weeks before departure. Luckily they have enough vegetarian meals on board for all five of us (2 adults, 2 kids and 1 infant) with halal logo emblazoned on the cover too.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Langkawi to Wuxi via Guangzhou |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"kind and professional"
1 reviews Yong Xu (China)
✅ Verified Review | Zhengzhou to Urumqi. I lost my boarding card on the way to the boarding gate, and quite nervous during that time. I met China Southern Airlines ground staff who had just finished her work and was on the way back to restroom. I told her this issue, she is quite kind and professional, found the boarding card for me successfully. Thanks to her help, I can catch the flight on time.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Zhengzhou to Urumqi |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
40 reviews Jiaxin Kuang (China)
✅ Verified Review | Guangzhou to Auckland. This was the fifth time that I flew to Auckland with China Southern. The Cabin crew on this flight were better than my previous flights, very friendly and helpful. The meals were good and lavatories were clean. The inflight entertainment had the latest films.
| Aircraft | A330-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Auckland |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight was comfortable"
Phong Nguyen (Australia)
✅ Verified Review | Shenzhen to Sydney. I was afraid that i would miss my flight, however when I arrived at the airport the check-in process was very smooth and efficient. The girl behind the counter was very friendly and helpful. She organised for a VIP express shuttle service to make up the time. The staff on board the flight were considerate providing blankets and English speaking. The flight was comfortable and I felt rested. I would recommend China Southern Airlines.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shenzhen to Sydney |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experienced excellent service"
Ge Song (United Kingdom)
✅ Verified Review | London Heathrow to GuangZhou by CZ304 on August 29th. When I checked in at Terminal 4 in London, my luggage has exceeded the baggage allowance. The staff help me to get the cheapest way to add the luggage. On the flight, I experienced excellent service, and the flight attendant's service is warm. The food is also delicious. I think that I will choose the China Southern Airlines again.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to GuangZhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"would recommend business class"
Kay Chen (Australia)
✅ Verified Review | Melbourne to Guangzhou. The flight attendants are very nice and professional. Food selection is great with various choices and generally tasty. I am pretty happy with everything they provided except for the toiletry kit, I wish each product would have had better quality especially for the skincares. Seating does a great job on this flight. I would recommend China Southern business class.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CZ344 to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"They were proactive "
P Counille (China)
✅ Verified Review | Jinan to Guangzhou. Pros: I was impressed by the customer service skills. They were proactive to solve a minor issue and they even called me in the evening to apologize once more. Amazing. Cons: Just don't give water from an ice bucket next time.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Jinan to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food in First Class is terrible"
2 reviews S Chen (United States)
✅ Verified Review | Amsterdam to Guangzhou. I like most things about China Southern except for one glaring factor, the food in First Class is terrible. For all practical purposes, there is no real difference between First and Business because you have 180 reclining seats in both and plenty of space in both. Certainly, First class has a bit more space and privacy but that's not worth the huge cost difference for most people. So, when flying First class international, the entire experience should be, well, first class. But the food is just terrible. So please China Southern, fix your food. Flight attendants were wonderful with everything and do their best but even they know they are bringing out ridiculous food.
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | Amsterdam to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
