"I recommend China Southern"
John Paton (United Kingdom)
✅ Verified Review | Singapore to Beihai via Guangzhou. I chose China Southern through other reviews, and wasn't disappointed. Having experienced economy in Chinese airports, with flights direct into Beijing and Shanghai, I dreaded an international to domestic change at the huge Guangzhou airport. But having heard business class passengers were escorted swung it for me. So paid the extra for business class, and regretted nothing. The seat was comfortable, food was good and well presented. All the attendants spoke good English too. The entertainment could be better I'd admit, but this has been well documented, so I was well prepared with a gapped book and music via my iPod. The escort through the airport was much appreciated as I doubt I could have navigated myself around as quickly. Would I recommend China Southern? Most definitely, especially when travelling business class.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Singapore to Beihai via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
" trying to improve their services"
Z Liu (Canada)
✅ Verified Review | Guangzhou to Toronto, nd it was a pleasant flight with CSair. The airline used to be dreadful, food inedible, and no skin care or personal care products. The service was not good as well. But the airline has improved greatly. Not that this trip was great. The food was not that good, but at least it was edible. There were also complimentary skin care products. I could also see the effort of CSair trying to improve their services.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Toronto |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Excellent food and drinks"
3 reviews Helena Novak (Australia)
✅ Verified Review | Guangzhou to Urumqi. I bought an economy class ticket but because I was tired from the long flight from Sydney and lengthy layover, I paid for a business class upgrade at the desk in Guangzhou. A simple and inexpensive process that was well worth the effort. It was a new aircraft with spacious cabin layout, mood lighting and windows where the glass darkened, no need for any blinds. Excellent food and drinks, fantastic crew that made the trip a pleasure. I wish that China Southern used such new aircraft on its Sydney flights. The crew spoke English fluently and so did the ground staff who went to a lot of trouble to get me through the upgrade process. The high level of competence and service on this domestic flight was a great surprise.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Urumqi |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew were excellent"
3 reviews Helena Novak (Australia)
✅ Verified Review | Sydney to Guangzhou and returned Shenzhen to Sydney. China Southern has become a premium airline. Its ground staff was there to take me through the airport to the lounge, the lounge staff were delightful and helped organise a paid upgrade for my connecting flight to Urumqi swiftly. The cabin crew on both outgoing and returning flight were excellent. Realising that I was too short to reach the overhead bins, they put my cabin luggage up and took it down without me even asking for an assistance and with a smile. Not many airlines do this and they let their customers struggle or ask some other customer for help with the cabin luggage. Well done, China Southern! Dining on demand food was very good and so were the drinks. Even the entertaiment system had a good, wide selection of things to watch. The seat was lie flat. No nasty surprises with angled seat that is hard to sleep.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Sydney to Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food should be better"
Y Zhang (China)
✅ Verified Review | Wuhan to Amsterdam via Beijing. The flight is pretty good, especially for the baggage delivery during transfer. The ground team helps me so it only takes me a few minutes and I have a great deal of time for shopping. I feel comfortable and I'm surprised with the leg room in the economy class larger than I've expected. However, things aren't all perfect. Not punctual departure annoys me a little. Because it's boring sitting in the plane and waiting for departure. And I think the food should be better.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Amsterdam via Beijing |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no inflight entertainment"
Tony Shanahan (United Kingdom)
✅ Verified Review | Singapore to Heathrow via Guangzhou. Flight from Singapore late arriving - so missed our connecting flight in Guangzhou for Heathrow. Seemed to circle Guangzhou for about 10 minutes before landing then had to wait for ground transfer as landed at domestic gate and we had to go to international arrivals. Cabin staff allowed 1st class passengers to exit first - and maybe if we had not to wait might have made the flight. Did try to speak to stewardess on the flight about our transfer issue. Four hour flight from Singapore and no inflight entertainment (overhead screens), no power for portable electronics. Put up overnight in hotel - average for China, no refreshments other than bottled water and coffee.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Heathrow via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was much improved"
Mingxiu Huang (China)
✅ Verified Review | Singapore to Shanghai via Guangzhou. I booked this ticket because the round trip only costs SGD361. The service was much improved compared to last time I flew with them four years ago, the crews offer extra meals to those who need. The departure was slightly delayed due to late arrival of aircraft, but we managed to bring back the time, and I made it on time for my connection. Guangzhou to Shanghai leg was operated by a new Boeing 777-300ER, which the IFE was very big and responsive. However on my returning flight CZ3532 from Shanghai to Guangzhou, the aircraft changed last minute to an A330-300, but the it was a new aircraft and the cabin is almost the same as Boeing 777. The only thing that dissatisfies me is that China Southern Airlines has 4 flights a day to Singapore but operated by either A319 or A320 which is not that comfortable for a 3:50 flight, I would rather they operate using a wide body and with less frequency.
| Aircraft | A320 / Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Shanghai via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they did not upgrade us"
J Basami (Thailand)
✅ Verified Review | Bangkok to San Francisco via Guangzhou. Unfortunately the flight was a disaster. The flight from Bangkok did not arrive on time due to a typhoon (had to land in Quailing and spent over 2 hours on the tarmac). Since my wife is Thai, a 24 hour visa is unavailable to her, so we spent the night in the Airport. We were told that first we were going to go to Seoul then on to San Francisco - numerous lies were told to us before we were loaded onto an ANA flight via Tokyo Narita. The night time station manager continually reassured us that our bag would be on whatever flight they got us on to SFO - but bag lost for 2 days. From San Francisco we asked if we could be upgraded to first class but was told they were booked - while there were 3 empty seats. When we were on the plane we also asked the Stewardess who asked the head stewardess who asked the station manager, but they did not upgrade us.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Bangkok to San Francisco via Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"it was a terrible experience"
M Paral (New Zealand)
✅ Verified Review | Christchurch to Delhi via Guangzhou. I was travelling with my two kids (whose newborn and the second one age of 6) and as well with my parents. First leg for me was fine as we all got seats on the same row, the real test came when we took the second flight and five of us seats were being given in a different corners and moreover even to my second child seat was given in a extreme corner. I was stunned, that you can't allot seat together, the least I can expect my kids with me or may be with my parents. I requested the flight attendant to please do something so she replied that for now be on your seats and let me see if I can arrange something. I was being patient, but the staff did nothing to help, and in short it was a terrible experience.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Christchurch to Delhi via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"way better than expected"
F Delplanque (France)
✅ Verified Review | Paris to Chengdu via Guangzhou. We chose this company for the cheap prices that they were offering (half or more than many other companies) despite the advice of our Chinese friends, but its quality was way better than expected. The seats were comfortable enough for a long flight (up to 12 hours), and the cabin service was very pleasant as well. We missed both of our transfers back and forward because we had not correctly evaluated the needed time for the visa check. China Southern Airlines gave us each time a ticket in the next flight without any charge. The second time they also provided us a free hotel room for the night in Guangzhou, with food and shuttle included.
| Aircraft | A330-200 / Boeing 737-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Paris to Chengdu via Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
