"the seat was comfortable"
40 reviews Jiaxin Kuang (China)
✅ Verified Review | Hangzhou to Guangzhou. I flew with A320 NEO for the first time. The aircraft was new and the seat was comfortable. The cabin crews were very patient and friendly with a smile. The meal was good and there were many kinds of drinks onboard.
| Aircraft | A320 NEO |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Hangzhou to Guangzhou |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"efficient and very polite"
S Chen (Canada)
✅ Verified Review | Guangzhou to Vancouver. The flight deck provided excellent announcements. China Southern’s B787 business class has full-flat seats, there’s in-seat entertainment system and power supply available. The cabin and washrooms were clean and in good condition. This flight offered a lunch and a dinner that were excellent, you can also choose a Chinese traditional cuisine. The class cabin crew provided enthusiastic service, efficient and very polite. Staff came by several times to offer drink refills, and were quick to remove finished meal plate.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Vancouver |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"will consider this airline again"
1 reviews Ke Yi (Australia)
✅ Verified Review | Dhaka to Sydney via Guangzhou, it was nice to take the newer A330 aircraft for both routes. The seats were comfortable, I enjoyed the big size screen of on board entertainment system. The attendants were enthusiastic and patient. It was a pity that the food in the first route was not so good for me, fortunately the air hostess recommended me some nice food during the second route. As my flight arrived at Sydney airport on Sunday morning, it took me about one hour to reclaim my baggage and go through the customs. Overall, it was a good experience to take China Southern flights, particularly the ticket price, I will consider this airline again next time.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Dhaka to Sydney via Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seats were comfortable"
E Mareno (Russian Federation)
✅ Verified Review | Auckland to Guangzhou by China Southern connecting onto Moscow with Aeroflot. The cabin and toilets were clean, seats were comfortable transforming into flat beds. The crew was friendly and spoke English pretty well. The menu was developed by the famous local cook who owns Depot bisto and makes TV shows but food quality was average. Wine list was very good including European, Australian and NZ wines. We could not follow the flight - the system was out of service. But I saw that the others watched films. Ground service in Auckland was good and fast. A separate bus in Guangzhou met business class passengers. The lounge in Auckland offered lots of food and perfect selection of local sparkling, white and red wines.
| Aircraft | A330-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Auckland to Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Would fly China Southern again"
A Scott (United Kingdom)
✅ Verified Review | London to Bangkok via Guangzhou. Smooth experience at checkin and security at Heathrow. Flight attendants were attentive and kept everyone happy. Water was offered throughout the flight without having to leave my seat to go to the galley. The Boeing 787 layout 3-3-3 configuration is uncomfortable, noticeably less seat width which is was bad considering an 11+ hour flight. Ground staff at Guangzhou were not helpful with damage control, there was a delay for the Bangkok flight which was scheduled to depart at 20:15, the time was constantly being pushed further and further forward. We were then told the flight was cancelled and that accommodation would be offered to then take us in the morning - then told it was running again! During this time ground staff only communicated with Chinese speaking passengers! When trying to communicate with ground staff in English they looked at you confused and disorientated. Disappointing for a massive global hub to be so disorganised with poor English skills. This was the only issue with my journey - return leg was excellent and all flights departed on time. Would fly China Southern again as I understand this could be an isolated incident.
| Aircraft | Boeing 787-8 / 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Bangkok via Guangzhou |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"this was an excellent service"
Gamal Algaradi (United States)
✅ Verified Review | Guangzhou to New York on October 14th with China Southern Airlines. As a gold member this was an excellent service. My experience met my requirement, the crew were absolutely superb. Good food, nice service.I would like to thank all staff members for their service. I would be flying with China Southern again.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to New York |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the flight is only 1/3 full"
1 reviews F Wu (United States)
✅ Verified Review | Wuhan to San Francisco. Very competitive price. The immigration inspection at WHU is very speedy, boarding gate is right after security inspection. The plane is pretty new, with 1.5 year age. 3-3-3 seats for the economy cabin on this 777, roomy for width and leg space. Due to the off-peak period and the relatively off-peak city of Wuhan the flight is only 1/3 full, which means I can enjoy all 3 seats and make them a very comfortable bed. The crew are fantastic. When you are asleep, they will use a post-it to remind you calling for food/service after waking up. Complementary eye-mask and ear-plug for economy passengers on request. Back galley space is opened for passengers for stretching/walking, much better than US airlines, especially for long flights. Variety of food and drink choices. The spicy sauce is also available. Up-to-date entertainment system. No Wifi on the flight. You cannot turn on your cell phone during the flight.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Wuhan to San Francisco |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Again, staff quite rude"
F Mallin (United Kingdom)
✅ Verified Review | Amsterdam to Kunming via Guangzhou. Not very impressed overall. I was in premium economy supposedly, which seemed to mean more legroom but the same food as in economy. Entertainment system very limited, and the USB charging did not work. Furthermore, Chinese airlines cannot allow you to use your phone, even in flight mode, which is ridiculous in this day and age. Cabin crew are cold, even robotic, rarely, if ever, smile. Their English is poor to fair, announcements were hard to understand generally. They serve wine in minute proportions, and I was refused a third glass (on an 11 hour flight!) on the assumption that I would be 'drunk'! Again, staff quite rude and never experienced before, as I certainly was not drunk but wanted a sleeping aid. Seat was of moderate to okay comfort for economy. Flight attendants refused to assist with my seat neighbour, who was being rude and refusing to move to let me go to the bathroom, saying it 'was not against regulations'. The domestic leg was much better, friendlier crew and better (and more copious) food. Will really hesitate to use them again, would prefer a Western airline in future.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Amsterdam to Kunming via Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew were attentive"
Yongton Huang (China)
✅ Verified Review | Frankfurt to Guangzhou with a stopover at Changsha. The crew were attentive and very kind. They provided wide food selection, pretty lovely. When we got back onto the aircraft at Changsha, it was a little delayed, but I got info from my stewardess at once. Beautiful service and wonderful experience.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Frankfurt to Changsha |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the flight was fantastic"
M Darson (Australia)
✅ Verified Review | London to Melbourne via Guangzhou. From the ground staff in London to Melbourne the flight was fantastic. The ground staff was excellent and communication skills of a very high standard. The cabin crew and the cockpit crew something to rave about. Must stress that their English language was a little shaky at times but it was more than made up with their service. I would recommend this airline. Just hope the airline expands in more than one way and thank you to the crew of flights CZ304 and CZ321. You made my flight an unforgettable experience.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Melbourne via Guangzhou |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
