China Southern Airlines

✅ Verified Review | Wenzhou to Phuket via Guangzhou. This was my first international flight, there were some provisions I didn't know, but the ground staff helped me with patience. It only took me 2 minutes to check in, they are very professional. The cabin staff service was good too, they kept smiling. But the food on the flight tasted bad, I ate a little noodle.

✅ Verified Review | Guangzhou to Adelaide. The crew is really nice, patient and easy-going. The flight was very smooth, food was great as well.I specially love the potato with chicken and the cakes. I bought the flight ticket with a great discount only $550 for a return trip. So this flight is well worth a try.

✅ Verified Review | Wow, by far the worst customer service I've ever had. Our flight was booked from Melbourne to Amsterdam via Shenzhen and Beijing and return from Amsterdam to Melbourne via Beijing and Guangzhou. We each thrice checked for visa requirements and were both under the impression that China has a 24-hr transit visa. Wrong! Some cities/airlines do not apply to this. We were taken to the service desk and waited for an hour before they told us our best options were cancel & rebook new flights, or call the airline to find a way around the cities that needed visas, or risk it for the biscuit. We nearly risked it but decided to do our 1st option (despite the prices, it was a safer bet)! So onto asking for a cancellation and refund request. The website was outdated stating that website works were underway (however the dates had passed already), difficult to maneuver as some sections were in Chinese, and when I attempted to apply for a refund, it sent me to a 404 error page. Previous to that, no confirmation emails/texts had been sent to my email address/mobile despite the multiple requests. We called the airline line, was on hold for hours (as you might've anticipated) and then were told to call the office in Australia (which was closed due to the public holiday) and that they couldn't help us. After insisting, they told us to send an email with details of our trip and our passports and to call back when we received a response email regarding our cancellation/refund, which shouldn't take longer than 10-15 minutes. Email sent. 20 minutes passed. No email. So we call back, wait for another half hour and (of course) speak to a different agent. This agent says very abruptly "There's a 30-minute processing time from when we receive your email. Call back when you get it. Bye." And she hangs up before we get a chance to respond with anything. It's been over an hour and 15 minutes now and we still haven't received an email. Bottom line: Don't fly with this airline if you're a foreigner and don't have any intention of going to China. Their tickets might seem cheap if you're transiting through the country, but unless you have a Chinese passport, prepare yourself for tagteaming and chasing customer service. If you do travel with this airline, check all connecting airports to ensure they qualify under the 24-hr transit permit, and if not, then you'll need a Chinese visa which takes >3-4 weeks to process. If you book through a travel agent, it is their job to tell you if you need a visa.

✅ Verified Review | Los Angeles to Guangzhou. Efficient check in service at LAX, organized boarding procedures and 3 bridges made boarding process quick. Take off and landing smooth. Big plus to the flight attendants, make sure passengers comply with the safety rule. I sat at upper deck of economy class, only a small cabin like 10 rows of economy class. Dinner served about 30 mins after take off, snacks / drinks at galley to ensure passengers can help themselves during mid flight. Clear announcer provided flight info. The con is their entertainment system lack of choices compared with other carriers. The flight attendants excellent service made that up. Big thanks to flight attendants made my trip with great start.

✅ Verified Review | Guangzhou to San Francisco. Same as the previous flight, service was excellent and consistence. I enjoy the warm service of CZ which make me feel like home. Flight attendants are friendly. I am surprised by the food options they offer on a long flight. My little complaint is the blanket was a bit short for a tall guy like me.

✅ Verified Review | Guangzhou to New York. They offered 3 meals and each had two choices, the cabin is clean and seat space is pretty generous. The attendants were sincere and caring for the customers. The entertainment unit in my seat malfunctioned, and they tried their very best to solve my problem by changing my seating, and later, their team leader also checked with me a couple times to make sure everything was fine. Overall, my first trip with this airline was very pleasing and I will fly with it again.

✅ Verified Review | Guangzhou to Sydney. The service was very friendly and professional. The seats are comfortable and clean. The food is delicious and many choice. Overall, it was a vert positive experience, primarily because the seats were more comfortable than with most other airlines and allowed me to get some rest.

✅ Verified Review | Los Angeles to Guangzhou in the A380. Korean Air lounge in LAX was very disappointing, very few choices in food, no hot dishes except instant noodle, service staff on reception was passionless. CZ offered two meals for this flight, the food is quite good, but only two meals in such a long flight is a bit insufficient, you better to bring some snacks with you if you travelling in economy. Flight attendant did their job efficiently and professionally, they kept the lavatory clean, offer water regularly. I have to say CZ's A380 is a bit outdated. No wifi service, small PTV, there is no USB port on PTV. Overall it was a pleasant journey, especially considering the low price, cabin service was outstanding, even compare with SQ and CX.

✅ Verified Review | Seoul to Guangzhou was my first time ever flying with China Southern. I have heard some not so good comments about Chinese carriers. However, this flight changed my impression. I was in business class and cabin crew showed a warm welcome. The purser and FA were efficient and attentive.

✅ Verified Review | I arrived at airport very late due to heavy traffic and was the last one boarding the flight. The cabin staff managed to find me a luggage space. Another thing was the entertainment system on board. I watched three latest movies on the flight, but the experience would be even greater if they had provided a better headphone. Overall, it was a great flying experience and I would recommend it to others.