"rude male ground staff"
L Charia (Philippines)
✅ Verified Review | Guangzhou to Manila. I am addressing this complaint to a rude male ground staff posted at the entrance of all the check-in counters F and G of China Southern Airlines today in Guangzhou airport. He asked for our e-ticket and was saying something about the long line at the checkin counter and that we go away, check if we have our boarding pass and gesturing for us to move aside and go. I have no idea what he was talking about, so I asked him again and then he kept gesturing and saying over there over there computer! I told him to just tell me where exactly because you keep saying over there, where is over there? While i am speaking to him, he suddenly acted as if he cannot hear and see me. I kept repeating my question but he did not respond and continued on with this behavior. So after asking around we found out that we need to verify using our passports if our boarding pass is already available for printing from a self service machine so that we can queue on the checkin counters with the shorter line. At the self service machine there was only 1 staff assisting, compared to the many passengers trying to figure out how to use them. To China Southern Airlines, next time put someone who is competent and can communicate well and who is not rude at the entrance of your checkin counters! We dont need to be treated this way. You also have non-chinese speaking passengers! Also put more staff manning those self service machine!
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Manila |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"staff were proactive"
H Yu (China)
✅ Verified Review | Shenzhen to Sydney. Great customer service when we arrived at China Southern Airline check-in counter at Shenzhen airport: upon realizing we are traveling with 2 kids and grandparents, the staff offered to help try to get us to sit together in the front row of the cabin which is a lot more child friendly. The staff were proactive in helping us to board to plane and to sit down, fold up the pram etc and made our lives a lot easier. During the flight, upon checking with a lot of the passengers including us, first inflight movie was Car Stories, the kids loved it. It was a flight packed with kids because it's end of school holiday in Australia and the crew's understanding and choice of movie was excellent and spot on.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Sydney |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"We were pleasantly surprised"
A Caink (United Kingdom)
✅ Verified Review | London to Brisbane via Guangzhou. We booked to go with China Southern Airline because they were almost half the price of the majority of other airlines and the dates suited us well. We were pleasantly suprised by the whole experience. The flights left on time, we had no hassles with luggage, the staff were friendly and competent, the food was chinese style and tasty, the inflight movies were extensive and excellent. I will definitely fly with China Southern again, and the money I save spend on a luxury handbag.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Brisbane via Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew friendly and patient"
1 reviews Yang Mei (France)
✅ Verified Review | Wuhan to Paris via Guangzhou. The transfer process was convenient and clear, I even didn’t have to pick up my checked baggage when I stayed in Guangzhou. The crew was very friendly and patient, we could have basic food and drinks in the first route and more choices in the second route, although the flight models were all A330, I felt the domestic route was more comfortable and fresher, I was still wondering when I could take Boeing 787 or A380 to Paris. The on board entertainment system was comprehensive, it made me much easier to take care of my children.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Paris via Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"competent, cheerful and professional"
Shubham Paliwal (Australia)
✅ Verified Review | Guangzhou to Perth. Cabin crew were attentive, competent, cheerful and professional. They got things done on time, anticipated requests from passengers, they were pro-active in helping passengers. I was flying with my wife and two daughters, they were very attentive to our needs. I cannot stop praising about them.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Perth |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were friendly"
Y Huang (China)
✅ Verified Review | Shenzhen to Moscow.The economy class on this flight was very full, however the crew were friendly and professional. Because there is no inflight entertainment onboard they provide portable electronics. I will be very happy to take China Southern Airlines again in future.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Moscow |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"definitely avoid China Southern"
2 reviews R Stormensen (South Korea)
✅ Verified Review | I booked my trip from Seoul to Copenhagen with China Southern (flying with them from Beijing and Amsterdam) and my own experience was far from great. I bought the ticket from China Southern, but I could not check in with them at Incheon Airport and had to go to Korean Air, since they operated the first leg. I could only get two boarding passes for the first 2 legs, and I could not select seats on leg 2 and 3. Other airlines have in the past checked me in all the way from the beginning. All the problems started in Beijing Airport. In order to transfer, I had to get a 72 hour transfer visa and then check in again, even though I had a boarding pass already. When I went to the check in counter, there were no staff there, even though it was 8pm. No one was helping and very few people spoke english. A line started to form, but still no staff. I ended up not being able to change my seat, due to no staff being present. Beijing Airport was terrible, old, dirty and nothing worked. The wifi was a joke, but I was happy when I finally boarded and saw a free wifi sticker next to my inflight entertainment system. I pulled out my iPhone and immediately a flight attendant appeared and told me to shut off my phone. It turned out that all mobile phones have to be shut off during the whole flight. Adding to the general theme of nothing making sense, there was a sticker right next to the free wifi sticker, saying no mobile phones allowed. So you can only use wifi on a tablet. Either way, the wifi didn't even work so you couldn't really do that either. The passengers were mostly Chinese. A fight almost broke out in the queue to the plane, and people were loud throughout most of the flight. In the morning, breakfast was served - I received the saddest omelette with some sort of white sausage next to it. The purser of the plane was friendly though - I had a conversation with her and she seemed really nice. The legroom was not bad for someone who's very tall like me. But the rest of staff, food, and nonsense Chinese rule about switching off your phone, and the experience at the Beijing Airport made me wish I hadn't picked China Southern. I will definitely avoid China Southern next time.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Amsterdam |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crews are enthusiastic"
Han Zhang (China)
✅ Verified Review | Beijing to Nha Trang via Guangzhou. The cabin crews are enthusiastic which impressed me a lot. Hereby I want to give a special thank to the purser and first class attendant on the flight from Guangzhou to Nha Trang. A girl from economy class responsible for the on-board duty free sales also impressed me. The meal on board tastes wonderful. I love the fried beef with celery and green pepper. I'm sure I won't hesitate to choose China Southern again!
| Aircraft | A321 / Boeing 737-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Beijing to Nha Trang via Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin service was good"
2 reviews Daiwei Hsieh (Canada)
✅ Verified Review | Guangzhou to Toronto. The service was good since I check in, i was able to choose the seat which close to the emergency exit that has more leg room, plus a free wash bag. The meal was good especially the pork rice. The cabin service was good, the crew smile and friendly.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Toronto |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the flight was delayed"
1 reviews C Zhang (China)
✅ Verified Review | Guangzhou to Xi'an. This was my first time to exchange tickets with miles. I chose the night flight, unfortunately the flight was delayed for half an hour. But China Southern Airlines APP can check the plane online situation, so I was not very nervous. As the attendance was very high, the cabin service was relatively general. Crew members was not very enthusiastic. The meal on the plane were beef rice and Cantonese Dim sum, I had tried, the latter tasted better. Just because it was rainy in Xi'an, my bag was wet. It was very easy to exchange a ticket with flight miles.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Xi'an |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
