"experience was an absolute horror"
T Hammir (New Zealand)
✅ Trip Verified | Christchurch to Dubai via Guangzhou. I took a flight from Christchurch to Guangzhou on 22nd December and had a connecting flight to Dubai on 23rd December. Due to the terrible weather conditions in Dubai, the flight was diverted to Muscat. Weather conditions are not something airlines can control. What was astonishing was their lack of customer service. They threw us in an airport and then did not even reach out to us with an update for 12 hours. They then took us to Sharjah, because they did not land the flight in Dubai at the allotted time. All passengers disembarked at Sharjah and zero attention was given to transit passengers (with no UAE Visa and hence no way to leave the airport). The airport manager at Sharjah had to speak to the staff at China Southern, and we basically had to hoard the captain from the previous flight in order to get them to arrange for someone to get us. 6 hours later, they fly us to Dubai (with our luggage still in Sharjah). Now came the icing on the cake. They were completely reluctant and unwilling to arrange us flights to our final destinations despite us continuously begging them to do so, their excuse being "We are doing it". We met the most rude China Airlines staff there too. 8 hours into waiting, I had it and bought myself a new Emirates ticket out of Dubai. I haven't received replies on my emails for refund on my ticket from Dubai to Kuwait. This experience was an absolute horror, and one I will never forget.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Auckland to Dubai via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"an interesting trip"
1 reviews Liu ZeYa (China)
✅ Trip Verified | Shanghai to Melbourne via Guangzhou. Boeing 787 was used for the first route, very comfortable, the interior design impressed me a lot. The transfer process was simple and smooth, ground team carried on luggage. I applied for free on board WIFI in advance for the second route as China Southern Airline informed me for that before, the attendant kindly helped me set up for this nice experience. I have to praise the on board entertainment system, easy to use with plenty of films, including some fresh Hollywood movies. It was an interesting trip.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to Melbourne via GuangZhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were fantastic"
Jiahui Miao (New Zealand)
✅ Trip Verified | Xuzhou to Auckland via Guangzhou on 28th Dec 2017. The customer service has been consistent throughout. The crew were fantastic even though the flight from Xuzhou was only less than 3 hours, appreciate very much, will fly again in near future with Southern Airline.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Xuzhou to Auckland via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff friendly and helpful"
2 reviews P Raleera (Australia)
✅ Trip Verified | Brisbane to Nha Trang via Guangzhou. Tourists should try China Southern Airlines. The flight from Brisbane to Guangzhou though close to 9 hours was comfortable, inflight service was good, food menu was good, and the staff friendly and helpful. Economy seats not very comfortable. Comfortable layover facilities provided by Airline.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Brisbane to Nha Trang via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew were outstanding"
2 reviews D Rogers (Australia)
✅ Trip Verified | Melbourne to London via Guangzhou. In terms of a low cost option for long-haul flights, I've been pleased with this airline overall. I preferred the A330 aircraft on the Melbourne to Guangzhou leg, which seemed to have a bit more legroom and felt less cramped than the Boeing 787 on the Guangzhou to London leg. One of the main problems on the 787 is that the buttons to operate the overhead lights and for example, the volume of the in-flight entertainment are embedded into the end of the armrest. It may be because I am a biggish guy, but I inadvertently switched on the lights and manipulated the entertainment system of the poor girl sitting next to me a few times! The only way to avoid this was to draw my arms close to my body and avoid touching her armrest altogether. Which made things a bit cramped for me. The A330 has a better solution, with all controls contained via the touchscreen on the newer entertainment consoles. The other bugbear is that the use of one's mobile phone is prohibited on this airline - I understand that this is the policy of China and the airline must tow the line here. Otherwise, there are plenty of pluses. The fares are budget friendly, but it did not feel like a budget experience. The cabin crew were outstanding - always attentive, polite, keeping the plane tidy and providing constant, smiling service. Certainly one of the best experiences I've had with airline staff. The food was also pretty good, when one adjusts their expectations to airline cuisine and does not expect unrealistic, restaurant quality in economy class. It was tasty, nutritious and plentiful enough. Also, the in-flight entertainment provided more than enough options for me in my native language. I watched four good quality films that helped me to pass the time pleasantly. The ads before each film are slightly annoying, but are easily skipped. Overall, would I recommend? Yes!
| Aircraft | A330 / Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to London via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"China Southern is improving fast"
1 reviews Meng Chen (China)
✅ Trip Verified | Changsha to Bangkok, check in process took half an hour. There was no meals during the flight since it took off after 7pm but they still offered cookies, nuts and buns, and drinks. Small blanket and pillow provided. Inflight entertainment with movies and other video games, but inflight WiFi was not that stable in economy class, if you want to make a online chat, it would not be a good choice. In all, I think China Southern is improving fast and I recommend them.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Bangkok |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
" good customer service"
Nathan Berg (Australia)
✅ Trip Verified | Nanning to Sydney via Guangzhou. The good customer service has been consistent throughout. I was recently asked by the inflight staff what improvements they could make to their service, but I could think of nothing important. I remain one of your loyal passengers.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Nanning to Sydney via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"kind and helpful to us"
Lawrence Yin (Hong Kong)
✅ Trip Verified | Shenzhen to Sydney. Fantastic ground staff and flight crew. We took this flight for our wedding on Christmas eve. The crew were kind and helpful to us. It's quite refreshing to see how far Chinese airlines have come in terms of improving service levels.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Sydney |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Excellent flight experience"
W Deng (Netherlands)
✅ Trip Verified | Guangzhou to London Heathrow. Excellent flight experience, competent crew and above-average food service for economy class. Special compliments to staff who did not hesitate to arrange gluten-free food for my colleague. The cabin crew really made the difference on this flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Sydney to London via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat was comfortable"
W Tang (Malaysia)
✅ Trip Verified | I flew China Southern Airlines to Shanghai from Kuala Lumpur via Changsha on 18th Dec and back from Hangzhou via Guangzhou on 24th Dec. Fast boarding and take off on time, cabin crew service was satisfaction, in-flight meal depart from KUL was bad, but in-flight meal depart from CSX to PVG was excellent. Back to KUL on 24th Dec, boarding and take off on time from HGH, in-flight meal was acceptable but need to improve, too little for a set of breakfast (Only one piece of cake and bun with a snack and one orange), meal from CAN to KUL was disappointed but better than KUL to CSX. Transfer at CAN, the group staff was rude not helpful and flight was delay almost 20 min. Cabin seat was comfortable, legroom acceptable. No personal in-flight entertainment.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Kuala Lumpur to Shanghai via Changsha |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
