"flight attendants were very nice"
1 reviews Shkrebelo Alexandar (Russian Federation)
✅ Trip Verified | Guangzhou to Moscow via Wuhan, business class. I didn’t choose direct flight this time because of much higher price. A330 was used for both routes, there were not a lot of passengers in the business cabin, the seat was clean and comfortable, all the flight attendants were very nice. Only fruits and hamburgers were provided in the first route, but drinks were supplied all the time. More choices of food were provided from Wuhan to Moscow, including both eastern and western food, I even ordered cocktail during this route. I like the on board entertainment system where I could found many up to date movies. Just a pity that I couldn’t use smart phone on the plane. it would better if the airport could provide airbridge on both routes. Since the low price and good cabin service, I will recommend China Southern Airlines.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Moscow via Wuhan |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew was nice"
J Qun (Netherlands)
✅ Trip Verified | Guangzhou to Amsterdam. It was a late flight with departure time 00:05 just over midnight. The cabin crew was nice and didn't wake me up for food service and instead let me sleep. When I asked for some food and drinks helped me to prepare. Afterwards, also had a good conversation with her. The multimedia programs in the aircraft are excellent as well. I expect to fly again with China Southern Airline in the near future. Thank you for your good service.
| Aircraft | A330-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"baggage was not with our flight"
Rey Awatin (Philippines)
✅ Trip Verified | New York to Manila via Guangzhou with out any problem. The flight attendant are all nice. But when I landed at Manila airport I found out that our baggage was not with our flight. It was left behind at JFK airport. The ground staff handling our concerned do apologize and promised that our baggage will arrive on Sunday morning at 10:30 am and they will deliver our baggage to our home address (we depart JFK last Friday at 1:00AM). But until now Monday at 3:13 PM our baggage has not been delivered. My friend bought this ticket for me and it is cheap but?
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New York to Manila via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"didn’t find any ground staff"
Rex Dominguez (United States)
✅ Trip Verified | Our flight was Guangzhou to New York was uneventful at first, we left on time. 45 minutes from landing at JFK a cabin crew announced that we were diverting to Chicago because of the weather in New York (airport was closed). We landed around 9 pm local time in Chicago and waited at the tarmac for over 2 hours to park and once we parked and all passengers were ready to leave the plane, the front door won’t open and we had to wait another hour before they could open it. Cabin crew informed us that ground personnel will take care of us regarding rechecking in our luggage. We left the plane and went to immigration then took our bags out and was looking to recheckin our bags but we didn’t find any ground staff to help us. No one seems to know what was going on and mind you this was already almost 1:30am local time. We came from a 14+ hour flight and add to it the time spent at immigration and custom, people were exhausted at this point. I wish China southern was more proactive in taking care of their customers at this time.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to New York |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"turned into a 14 hour stopover"
M Mooren (Australia)
✅ Trip Verified | Melbourne to Amsterdam via Amsterdam. My 7 hour stop over in Guangzhou turned into a 14 hour stopover. No one could actually clarify what the reasoning was for. They just kept changing the flight time on the screen but never announced it properly or informed us as to why. On my flight back, as scheduled, I had a 1 hour stop over in Hangzhou. During this stop over I had to go through customs and collect my luggage. After running to check in, China Southern informed me I was too late and needed to check in 45 minutes before. It is in no way possible to get out of the plane, go through customs, security, collect your luggage then check in within 15 minutes let alone an hour. They did not understand that it was their own fault/schedule and told me to buy a new ticket. I will never fly with China Southern again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Amsterdam via Amsterdam |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seats were comfortable"
N Chan (Australia)
✅ Trip Verified | Shenzhen to Sydney in January 2018. During check-in, the team member was very friendly, she also changed some better seats for us, which were closer to the front. During the flight, the crew were professional and helpful, the aircraft was tidy and clean, seats were comfortable and I had a sleep during the flight.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Shenzhen to Sydney |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not allow us to use our smartphones"
Jia Ying Sin (Singapore)
✅ Trip Verified | Singapore to Guangzhou. I was not aware that the plane did not provide in-flight entertainment, and was pretty put off when I realised that only when I boarded the plane. What made things worse was that the airline did not allow us to use our smartphones, even if they were in flight mode. The stewardess explained that they were still in the process of applying for this to be allowed. The beef was hard to bite. I sat in the last row, and I realised that someone was smoking in the toilet. I wondered if they were aware and ignored, or were really ignorant.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Extremely nice staff"
Vivek Pandey (United States)
✅ Trip Verified | Los Angeles to Dhaka via Guangzhou. Great service. Extremely nice staff. Good aircraft. Enough leg space for me. I am 6ft tall. Good service. Good entertainment, They have Hindi and English movies. OK food. No Whiskey, Only beer and wine (I do not care for this part though). Crew members do speak English. You will find folks on CAN airport who can speak English, however, remember English is not their native language. LAX to DAC all the flights were on time. DAC to CAN was delayed by 30 mins. I have flown KLM, Etihad, Thai and several others, this was the best. I would fly CS Air again.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Dhaka via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew was a big positive"
Hubert Chen (United States)
✅ Trip Verified | New York to Bangkok via Guangzhou. Everything was as good as can be. The flight attendants were extremely nice and helped make the 15 hour plane ride pleasant. The airline provided blankets, pillows, and headphones. The blanket was very much needed as the plane cabin got cold at times. Overall, there were no negatives and the flight crew was a big positive.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New York to Bangkok via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not do any welcome onboard"
K Jiseen (Cambodia)
✅ Trip Verified | Phnom Penh to Guangzhou, it was not allowed to use electronic device during the whole flight. Food was the worst I have had on a plane. But it was in time, and the aircraft was in a very good condition. From Guangzhou to Paris, the crew were a lot nicer, food was more correct. The aircraft was also in a very good condition, but my touchscreen was not functioning, I had to cope with the unremovable remote controller in the armrest of the seat. The captain did not do any welcome onboard, turbulence or arrival announcement. No announcement nor any kind of information were given when the aircraft missed its landing approach to Paris before flying back up, making a 30 minutes loop.
| Aircraft | A320 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Phnom Penh to Paris via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
