"very pleasant to deal with"
J Reed (United States)
✅ Trip Verified | Shenzhen to Phnom Penh. I've flown this route several time with China Southern Airlines and I usually have good service but this time I had exceptional service for the counter agent and flight crew. Every time I fly I have 2 checked bags and usually pay for the 2nd on-line prior to arriving at the airport and every time I must show my receipt because the counter agent cannot find proof of my payment. Well this time the counter agent and things were different. She constantly had a smile, was polite and know what was going on. She even knew I had already paid for my second bag. She was able to get me an upgrade to economy plus which was great considering I had just flown 16 hours from America the day before. She made sure I know where the security check was and was just very pleasant to deal with. The head purser, was also exceptional along with the other flight crew I interacted with.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Phnom Penh |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Overall good experience"
R Mallera (Australia)
✅ Trip Verified | Shenzhen to Hanoi. From the first contact with the staff I was treated very well. The onboard assistance was excellent. Overall good experience and great service.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Hanoi |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very satisfied with this trip"
Peng Xiao (United States)
✅ Trip Verified | Shenzhen to Melbourne. The seat was not the latest but it was comfortable enough; the food selection was wide and entertainment system was very nice with plenty of choices to accommodate different tastes. The flight attendants were well trained and prepared. I had a few questions and chatted with some of the flight attendants and they were patient and friendly. In all, I am very satisfied with this trip.
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Shenzhen to Melbourne |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
" missed my flight"
F Stanyon (Canada)
✅ Trip Verified | My journey to Sydney from Seoul via Beijing and Guangzhou was very stressful; mainly because of my layover in Beijing What should have been a short layover, turned out to be a nightmare being stuck in Beijing airport for 8 more hours. Originally, I had a 2 hour layover in Beijing. Due to their airport policy, I was required to collect my checked in baggage and then check in as usual, despite being a transfer passenger (I did not get any priority from China Southern airline, even though they knew I had a short time to do my transfer to connect to my next flight). In the end, I did not have enough time to complete check-in and missed my flight. I had to do customs immigration after arriving, then waited again for my baggage to be collected - again, I was given no help or priority, despite showing my ticket to China Southern representatives while waiting in line for immigration and while waiting at the baggage claim for my bags. They did not help me get to the connecting flight, even after I flagged a few representatives at the airport ahead of time. China Southern airlines (who made the schedule), did not admit fault and in the end, I had to pay them more to change my later flight (as I was not going to be able to catch my original connecting flights). If people miss their transfer flight because of the short layover time, then they will need to pay money to change their flights. So be warned! I did not receive any compensation from China Southern airlines, even though they were the ones who create the schedule.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Seoul to Sydney via Beijing / Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Really happy with the airline"
C Dalton (Australia)
✅ Trip Verified | Flown with China Southern Airlines quite a few times now and never had any problems. Latest trip was from Shenzhen to Sydney. The food is good, service is good, planes are nice and clean. Really happy with the airline. Staff are very helpful. Can highly recommend!!
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shenzhen to Sydney |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is excellent"
Y Zhang (China)
✅ Trip Verified | My parents were travelling with their grand daughter from Beijing to Singapore via Guangzhou. Being elderly and first time travelling alone, my mother was not familiar with the airport facilities. In Beijing airport the check-in agent was helpful and polite directing them to the correct counter and boarding gate. After they received their boarding passes, my mother asked for assistance to bring them to the gate which the staff. I am writing to express my gratitude to them on helping my parents. One thing I want to highlight to China Southern Airline is on the retrieving of the boarding pass at the gate. In Beijing, big portion of my parents' boarding pass was given back to them but in Guangzhou my parents were given small portion of their boarding pass. This seem to be not standardized and confused my parents as they were given their big portion of boarding pass in Beijing. Apart from this China Southern Airline service is excellent.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Singapore via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"really enjoyable flight"
Ziang Jia (Australia)
✅ Trip Verified | Guangzhou to Brisbane, a really enjoyable flight. The leg room was plenty for someone 180cm tall. The cabin staff service was excellent, though their English was average. The inflight food was one of the best I have tasted. The inflight entertainment consisted of a wide variety of TV series, movies, games, music and more. It was possible for customers to apply for inflight Wifi, though it could only be used on devices other than mobile phone, which has to be turned off for the entirety of the flight. Since I only have a mobile phone, I did not apply for this service.
| Aircraft | A330-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Brisbane |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"has definitely improved"
2 reviews Patrick Kamanga (Kenya)
✅ Trip Verified | Guangzhou to Changsha. China Southern has definitely improved. The only issue is language barrier and difficulty in dealing with ground crew. The cabin crew are much better as there is always one who understands English but for ground crew / check in it is a nightmare. Their baggage service is very poor, it takes about 1 hour to get your bag on a domestic route!
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Changsha |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew was nice and polite"
1 reviews Zhang Min (United Kingdom)
✅ Trip Verified | It’s a daytime fly from Guangzhou to London. The cabin crew was nice and polite, you get pajama and mattress when you sleep in business class. Also they serve scones and afternoon tea on this daytime flight. The lavatory is clean and fresh during the flight. But to be honest, Guangzhou airport is not good at security check speed. I took nearly 20 minuets to pass security check and their attitude is bad, it made me a little bit tired.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to London |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"professional and friendly services"
2 reviews Chenyu Wei (China)
✅ Trip Verified | Guangzhou to NewYork. I feel the crew provide professional and friendly services. After boarding，the area Purser give me a greeting of Elite member and introduction of cabin-services. This route provide very diversified food type which includes a Chinese, Western, Indian (Need to reserve), and others and the food was tasty. In addition, the PTV provide the newest movie which helps me spend my time on the flight.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | CAN to JFK |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
