"I had an excellent trip"
J Zhang (United Kingdom)
✅ Trip Verified | London to Guangzhou. I had an excellent trip. Initially I found it was difficult to store my bag since I was the very last one boarding, the cabin crew helped me stored my bag. I was sitting on my own seat but I found that the seat button was loose, which means I could not lower the seat back. The cabin crew helped me to find another seat, in fact a better seat with no one sitting in front of me. Thanks the cabin crew, they are really professional and friendly.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Guangzhou |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew was very friendly"
E Sawter (Australia)
✅ Trip Verified | I flew Business Class from Amsterdam to Sydney via Guangzhou. In Amsterdam we left with 1.5h delay, due to a technical defect, but the crew made the waiting time very pleasant by serving drinks and snacks. My in flight entertainment was affected by the technical defect, but I was offered to use the seat next to me or to use an iPad instead, which was a great solution to my problem. Because of the delay in Amsterdam I missed my connection flight from Guangzhou to Sydney, but the ground staff was already informed and every passenger received a ticket for the next available flight and was offered to stay at a near by Hotel to refresh themselves. Since I flew business class, I stayed at the business lounge instead, where I could shower and use one of the sleeping cabins to rest. The staff at the lounge was as friendly as the crew in the plane and I could make use of the free buffet and bar. On my last stretch to Sydney I boarded the flight CZ601 and again, the flight crew was very friendly and always offered to refill my drinks or to bring snacks and fruit, which made my flight even more comfortable. The food, the service and the cleanliness left a great impression. Well done China Southern!
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Amsterdam to Sydney via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Thanks to the crew"
Yinyin Chen (China)
✅ Trip Verified | Guangzhou to Paris. We were on our trip to Paris for honeymoon. Thanks to the crew,they walk through again and again to ask if we need water between the meal and beverage service. They taking good care of all the passengers. The lavatory was clean! Hope to fly with China southern airlines next time!
| Aircraft | A330-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Paris |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"my luggage was still in Guangzhou"
2 reviews Chenyu Wei (United States)
✅ Trip Verified | New York to Guangzhou. The most important reason why I choose this flight is the time. It took off at the mid-night from New York and arrived at the Guangzhou in the morning. The cabin service and food are as good as the past. But they did not offer the wonton noodles which was one of my favorites food on this route. Caused by the flight delay, my seat of my second flight has been canceled. The ground officer helps me changed to another airline‘s flight，and my luggage would still take the flight of China Southern Airlines. The issue was when I arrived Shanghai my luggage was still in Guangzhou. I need to stay at the airport 3 hours to pick up it otherwise I need to pay the bill for delivering my luggage to the hotel. The luggage issue was not my personal reason caused. However, the company did not take any responsibility. Hope they could improve ASAP.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | New York to Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"friendly throughout the flight"
Y Lu (Australia)
✅ Trip Verified | Guangzhou to Sydney. Having motion sickness is already a bad start when you're about to fly on a 10 hr flight. However when it was time for lunch, the flight attendants noticed that I wasn't feeling too well. A specific flight attendant gave me advice on what she used to do and what she ate to feel better as she had motion sickness as well when she started her job. She was very friendly throughout the flight. I believe China Southern Airlines' flight attendants were really the ones that made the experience pleasing.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food and service were exemplary"
Sarah Rimmer (Australia)
✅ Trip Verified | I was flying to London from Sydney with my 2 children via 4 hour layover at Guangzhou. On re-boarding, after the doors were closed, seat belts fastened, Captain's announcements commenced, I realised to my horror that I had left my mobile phone charging in the boarding lounge. The crew immediately alerted the captain, who gave them 5 minutes to try and reach the ground crew by phone. They kept ringing different numbers to make contact, but it was difficult. My panic hit hard when i suddenly realised my credit card was in the phone case! The full horror of the impact of this hit me, travelling alone with two children, my hire car at Heathrow and access to all my funds depended on this card. My Christmas holiday to reunite with family and friends would have been ruined. As the reality of this dawned the flight crew raised this, and with tears of panic, and waves of immense gratitude the Captain personally came to see me, and the ground crew had been mobilized to find and return my phone. I literally cannot commend this crew highly enough. I understand the pressures of protocol and tight scheduling and know this would have really stretched the crew. They were amazing. We landed on time in London, the food and service were exemplary and the comfort great. I will be forever grateful for the 'extra mile' this particular flight crew went to for me. Thank you China Southern! Customer service doesn't get any better than this!
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Sydney to London via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"nice flight experience"
Jerry Lin (United States)
✅ Trip Verified | London to Guangzhou business class, Boeing 787, it was nice flight experience. Brand new airplane, I love the night ambiance on the window, the flight was quiet and smooth. The cabin crew were very friendly and attentive, they help me to put my luggage in the Overhead carrier. As soon as I took the seat they offered welcome drinks. In Flight Entertainment program are fairly good, there are a lot of movies and TV programs. Catering on the flights improved since my last trip, The meals were of adequate portions and tasted standard. China Southern Airlines improvement is spectacular when comparing it to 2 years ago. Will continue with them for all my travel whenever is possible.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food was good and plentiful"
N Cheam (United States)
✅ Trip Verified | New York to Nanning via Guangzhou. The aircraft was clean and in good condition. No wi-fi but that wasn't a big deal since all of my recent domestic flight on Delta I was not able to connect to wifi. IFE was pretty good. A lot of movies but not many in my taste category. No good TV programs and the Music selection was terrible. On the upside the service was excellent and contrary to other reviews the food was good and plentiful. I didn't like some of the food but it was just food I don't like and wouldn't like on any other airline. This was our first flight with China Southern and our first in business class. We will continue to fly business class on future trips to China. As far as food, comfort and service I don't understand what more other airlines could do to be rated better unless they have better IFE.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | New York to Nanning via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"like the experience this time"
1 reviews Xiao Rebeccaruike (France)
✅ Trip Verified | My flight was from Beijing to Paris via Guangzhou, business class. As broadcasted by the news, cell phone could be used with flight mode in China Southern Airline, I decided to choose it this time. A330 between Beijing and Guangzhou, layout of the cabin was very novel, privacy design of the seat was creative. Compared with this route, the same type of plane used for second route was much older, the sensitivity of remote controller was very slow. Fortunately the attendants were very patient and friendly, especially during the second route, the steward helped me book meal according to my time table. Though I couldn’t connect to WIFI during this trip, permission of use mobile with flight mode was a step forward. I like the experience this time, hope the airline could be better and better.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Paris via Guangzhou |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"suited my need perfectly"
L Wang (Canada)
✅ Trip Verified | Finally a direct flight from Guangzhou to Toronto. This flight suited my need perfectly and the time of departure from Guangzhou (2:30pm) and the time of arrival in Toronto (4:30pm) is very convenient. Seats in the premium economy class are comfortable and the cabin crew are very friendly, efficient, and professional.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Guangzhou to Toronto |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
