"staff are excellent"
Jeff Dixon (United States)
✅ Trip Verified | Shenzhen to Phnom Penh. Great airline, I’ve flown this route several times and it is always on time. The staff are excellent and considerate. The ticketing agents are very helpful and polite. I would recommend this airline to all my friends
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Phnom Penh |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"friendly and professional"
Yaomei Liu (Australia)
✅ Trip Verified | Nanning to Melbourne via Guangzhou. Ground services were great. China Southern just moved all their international flights to the new T2 terminal in Guangzhou Airport. Transferring at the new terminal was much more convenient than in the past with the older terminal. Flight attendants were friendly and professional. Inflight entertainment options were abundant. Foods were OK.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Nanning to Melbourne via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend the airline"
Mary White (Australia)
✅ Trip Verified | Bangkok to Sydney via Guangzhou. We boarded at Guangzhou on our last leg of our journey home. We got upgraded to premium economy. We were very impressed with the seats. Plenty of leg room and very spacious. The inflight movies were great. The wifi and USB connection was a bonus as I forgot to charge my iPad before boarding. The airline staff greeted us with a friendly smile and were very efficient. Two of the staff spoke very good English so there was no language barrier. The meals were very edible and we enjoyed them very much. The plane was very clean as were the toilets also. A very comfortable flight. The China southern ground staff at the various airports, Shenzhen, Bangkok and Guangzhou, were very courteous and helpful . This whole trip went very smoothly. We travel twice a year with China Southern. This is our sixth year traveling with them and they are improving all the time. We definitely recommend the airline to all our family and friends and look forward to the next trip. Thank you China southern.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Bangkok to Sydney via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff are very nice"
Linhe Liu (China)
✅ Trip Verified | Urumqi to Jinan. The cabin staff are very nice, they help me put my luggage on the rack. In addition, foods and beverages are diverse, I can choose any drink what I like. I loved this trip, thanks so much.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Urumqi to Jinan |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"value for money"
Adam Wang (United Kingdom)
✅ Trip Verified | Beijing to Hong Kong on 19th May 2018. Good onboard flight but poor ground service. On time flight (quite an achievement in congested Beijing), flight crews friendly, airplane food good, seat comfortable, check in easy and value for money. The ground service was abusive. As family, we put pushchair in jet bridge in Beijing before boarding (seeing other pushchairs as other infant/child passengers). Arriving in Hong Kong, our pushchair is the only one without plastic cover, and the surface has been scratched. Report to their outsourced ground service, originally been told they can not do anything. Threat to complain to consumer council in Hong Kong. Once again, come back to say no compensation and it is not their fault. Spending another 20 mins to get a filed report so I can talk to China Southern directly; arguing for 20 mins and finally come up with a compensation for HKD 300, which is not sufficient for the GBP600 pushchair. After raising the complain with China Southern directly, a week after they have come back to say we can offer you HKD 100 compensation, which is a joke. Now nearly 2 weeks and still no response after numerous chases. All the hard work and good services on board has been undermined by the ground service and experience.
| Aircraft | A321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Hong Kong |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"trip was pretty effortless"
2 reviews Jie Liu (China)
✅ Trip Verified | Toronto to Guangzhou. My trip was pretty effortless. At the check in counters the line was not very long and the wait time was very short. The flight was great, service good and the food was good too. Another thing is because this flight's departure is 01:30 in the morning and arrives at 05:00 locally, there was no jet lag, it was great.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Toronto to Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I highly recommend it."
George Lee (United States)
✅ Trip Verified | Guangzhou to San Francisco. The check-in was quick, the new T2 terminal is great. The lounge is awesome - food and service is terrific. Flight attendants are great and there to serve politely. The only thing I could ask for is that their app could be more user friendly. It had hard time to register with my US passport at the first time. Overall, I think China Southern is a great airline and I highly recommend it.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to San Francisco |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"transfers need improvement"
1 reviews H Zhang (China)
✅ Trip Verified | Guangzhou to Melbourne. The A330 offers the flatbed in business class with great meal option. I had prawn fried Chinese Longjing tea which was really nice. The cabin crew are helpful and supportive and pay attention to details. I will choose China Southern for my next trip without any hesitation. However, as they just moved to T2 in Guangzhou, the transfers service in Guangzhou airport need urgent improvement. None of the staff knows what to do and does not provide any support to passengers who missed their connecting flights due to a previous flight delay.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Melbourne |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the tickets are cheap"
D Ha (Netherlands)
✅ Trip Verified | Guangzhou to Amsterdam. Airplane left around 5 minutes earlier than planned and arrived on time at Schiphol airport. Value for money ratio is 5/5 because around this time in the year the tickets are cheap. Ground service was great. The cabin staff is very friendly and willing to help the passengers and some cabin staff are able to speak a decent amount of English.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"overall experience is good"
M Tan (Australia)
✅ Trip Verified | Melbourne to New York via Guangzhou to New York. Both flights were above satisfaction and the friendliest cabin crew I flew with. Chances of getting both long haul flight with above satisfaction is very rare, they deserve the compliments. Other than service, food, entertainment and cabin overall experience is good too.
| Aircraft | A330 / Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to New York via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
