"a high quality service"
Louisa Liu (United States)
✅ Trip Verified | Guangzhou to Auckland with China Southern. I have been flying with this airline frequently over the years and they continue to provide a high quality service. Service staff were highly attentive, considerate and kind during the flight, welcoming us with warm smiles, providing snacks, asking if we were comfortable, helping with luggage and going far above and beyond the necessary service. I was able to sleep soundly on this long-distance flight.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Auckland |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"get priorities from them"
2 reviews Zuozhou Li (China)
✅ Trip Verified | Changsha to Beijing yesterday. Since I am a gold member of China Southern Airlines, I usually get priorities from them. The staff in Changsha arranged a front seat near the window for me in advance. The airport in Changsha is much bigger and modernized. Compare to last time I’ve been here, I can see self-check equipment everywhere. Everything was managed meticulously except the flight was delayed by the weather for half an hour. I will recommend China Southern Airlines.
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | Changsha to Beijing |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the FAs were faultless"
Anders Pedersen (Vietnam)
✅ Trip Verified | Dubai to Hanoi via Guangzhou. The first leg was longhaul and deserves 10/10 on a smart designed A330 business class cabin in a 1-2-1 configuration with very narrow aisles. FAs and care was excellent. FA extremely caring and humble but proactive throughout and even bowed and kneeled for the passengers. Champagne and wines resemble those offered at 5 start airlines. Food, menus, winelists, amenity kits, and IFE provided several options and were all good or even close to perfect. Highly responsive large touch screens supplied with with noise cancelling headsets. Ground staff were excellent at check-in and even at transit they were waiting for me to ensure that I did not miss my next connection which only had a 65 Minutes time slip. Both flights on time. Airport in Guangzhou is well functioning and quick to pass or transit in. Good lounges in Dubai and Guangzhou. The 2nd leg only deserves 6/10 despite the FAs were faultless. The poor hardware on 2nd flight appeared with very cramped business seats in a single front row on an A319 aircraft. Food were modest and drinks were very limited (only beer and water). Seats were nice.I was the sole passenger in business and they have loaded 4 cans of beer for me (Warsteiner and Tsingtao). Food mediocre, but edible. Average score becomes below 9 due to the poor provision on the second leg. On a similar route with Cathay I have had much better experience in economy class.
| Aircraft | A330 / A319 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Dubai to Hanoi via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service onboard was exceptional"
N Kantona (United States)
✅ Trip Verified | Los Angeles to Guangzhou. The service onboard this flight was exceptional. The air hostesses were very caring and service oriented. They walked down the aisle almost every hour with water and other beverages asking anyone awake if they wanted something to drink. The were smiling and seemed to be enjoying their jobs. The thing they need to work on is their ground presence. They need to have their staff available for assistance inside security at LAX at least 3 hours before boarding. For passengers connecting at LAX, it was very worrisome to not find any signs of China Southern Airlines at all inside the connecting area. No one even seemed to know which gate they operated from. Even the airport information staff seemed to have no idea that this airlines even operated from LAX. When their staff finally arrived after gate announcement, it was chaotic as too many people needed assistance and the lines were very long. When I finally saw an agent, it was too late. They said they did not have enough time to locate and re-tag my luggage to final destination. As a result, I had to collect and drag my suitcases during my layover.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The crew was very good"
Paul O'Hara (Canada)
✅ Trip Verified | Singapore to Vancouver via Guangzhou. The crew was very good and tried very hard to make sure all of my needs were met. The seat was comfortable and functional. Everything on the entertainment system functioned well.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Singapore to Vancouver via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is very considerate"
Fen Wang (China)
✅ Trip Verified | Changsha to Xi'an. The staff gave us two seats together and asked us if a window seat would be all right. I think their service is very considerate. Changsha airport is large and tidy, and there are many security checkpoints, which enables us to pass through the security channel very quickly, which helps us save a lot of time.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Xi'an |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"comfortable seats"
11 reviews Jayant Biswas (India)
✅ Trip Verified | Guangzhou to Delhi. Efficient boarding. Wide aircraft and comfortable seats. Meal was served after takeoff along with drinks. Wine was available. Food was good, though options limited. Landing was delayed by an hour due to ATC at New Delhi.
| Aircraft | A330-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Delhi |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"only accepts payments via Alipay"
E Bashad (Germany)
✅ Trip Verified | Ürümqi to Almaty booked for late June 2018. Short-termed rebooking only possible via Chinese payment system.I had to fly earlier at short notice. Unfortunately, I could not make the rebooking, because the airline from 72 hours before departure only accepts payments via Alipay, the Chinese payment system, and this on an international flight! Consequently, I was forced to book an entire new ticket and thus lost a lot of money. There must be a way for international passengers to make short-term payments via credit card.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Ürümqi to Almaty |
| Date Flown | June 2018 |
| Value For Money | 12345 |
| Recommended | no |
"Efficient service by cabin crew"
11 reviews Jayanta Biswas (India)
✅ Trip Verified | San Francisco to Guangzhou. Timely takeoff, systematic boarding. meal was served after takeoff. It was 1 am but dinner was served. Round of drinks before dinner, wine and beer was available. The meal was not that great, specially the dessert. Efficient service by cabin crew. Amenity kit was provided. Very attentive crew throughout the flight and serving, water, juice, tea etc. Another meal was served before landing. This meal was much better, though limited options. Good value for money. Toilets were clean. The seatbelt sign was kept on throughout the flight.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | San Francisco to Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"would recommend this airline"
3 reviews R Lenata (United Arab Emirates)
✅ Trip Verified | Dubai to Manila via Guangzhou. Boarding was smooth in Dubai. Meals and drinks were delicious. Mostly FA is not fluent in speaking English or I have problem understanding their English that is why I find it difficult to converse with them, but the crew and ground staff is polite, kind and helpful. I would recommend this airline to my friends and colleagues.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dubai to Manila via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
