"I had not informed myself"
1 reviews Oliver Weber (Germany)
✅ Trip Verified | This review relates to a booking I made for December 2018. I would warn transit passengers who travel to a destination country other than China to book connections with China Southern that include flights CZ332 (Frankfurt - Guangzhou) or CZ331 (Guangzhou - Frankfurt). Both flights have a so-called "technical stopover" in Changsha, which lasts less than 90 minutes and during which the transit visa process has to be completed at the airport. In case of delays of the incoming flight or during the transit process, there is a high risk of missing the onward flight to Guangzhou (or the subsequent onward flight to the destination country), as due to having two landings in China, travellers receive only a 24-hour transit visa instead of the usual 72-hour transit visa, which then may no longer be sufficient to successfully continue the journey to the desired destination. Unfortunately, I had not informed myself enough before and made the mistake to book such a flight. I wanted to cancel my booking on the next day because of this problem but they charge the full cancellation fee of 300 Euros.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | FRA to AKL via CAN |
| Date Flown | June 2018 |
| Value For Money | 12345 |
| Recommended | no |
"service it was terrific"
1 reviews Zhengqing Xiao (China)
✅ Trip Verified | Dubai to Guangzhou with China Southern. I was flying a A330 on which I was able to access to the internet. Had no trouble connecting the WiFi however the speed was far from satisfying. As for service it was terrific. I received smiles from the cabin crew, they were very polite and helpful. Seats and foods were pretty standard because of the ticket price.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dubai to Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"There is no wifi "
Huihua Chang (Singapore)
✅ Trip Verified | Singapore to Guangzhou. It was the 1st time I brought my two boys by myself to Guangzhou. Superior service and excellent job the crew did for my kids and me when they noticed that I had to look after two young kids all by myself, especially one boy is only 2 years old. The kids' meals are not so attractive so my kids are not interested in the food, the service staff would try to find some snacks to make the kids happy. The entertainment screens are a little bit too far from us as I think 1 screen on top actually shared by 6 customers. There is no wifi in the Aircraft which made the trip a little bit boring. But overall, I still recommend this airline to my friends for the service.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"economy seats were comfortable"
1 reviews Si Chen (Australia)
✅ Trip Verified | Chengdu to Melbourne via Guangzhou. Our flight departed on time. There were free wifi on board and charging station on the seat so a big plus. The food were great quality and there were amenities kit. The air hostess were friendly and very attentive. We had two kids and they were well attended and given presents during the flight. The entertainment is great with an excellent selection of movies and TV (both Hollywood and Asian movies). The economy seats were comfortable and the toilets were cleaned regularly. Also, they allowed families with kids to board earlier.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Chengdu to Melbourne via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
1 reviews Ling Yang (France)
✅ Trip Verified | Guangzhou to Paris CDG. The airplane is clean and comfortable, the space for foot is enough for a normal size and the first row of economy class is really value for the money. The films on board are variety and updated. The food of economy class is not bad, at least not always the same menu as before. The flight was in time and I haven’t wait so long for the luggages.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Paris CDG |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"It was a pleasant journey"
1 reviews Guojian Zhong (United States)
✅ Trip Verified | San Francisco to Guangzhou. It was my first time to fly with China Southern in first class. It was a pleasant journey. The ground agent helped me to check in and escort me to the lounge. They use Virgin Atlantic Lounge in SFO. That's a nice place. But unfortunately, the lounge is outside the TSA check point. So it took me feel a little bit hurry when the lounge agent asked me to go thought the check point. Boarding process was smooth and efficient. The first class service was beyond my expectation. A lot of choice for food and beverage. The flight attendants were nice and sweet. I like the pajamas which was provided by China Southern. When I arrived in Guangzhou, the new terminal was fantastic. The only thing they should improve is there was no WiFi on board.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | San Francisco to Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
L Tareno (Canada)
✅ Trip Verified | Our flight from Manila to Guangzhou was 3 hours delayed. Our flight on June 14 from Manila to Guangzhou was supposed to be 8:45am but we left at 11:35am. We arrived in Guangzhou airport at 2:10pm so missed our connecting flight to Vancouver at 2pm. They booked us to the next flight to Vancouver the next day, June 15, 12:50am. I was waiting for any complimentary food or hotel that they will offer. We waited for almost 11 hours. I asked the girl who did the booking if they have a comfortable place stay for us but she just said just stay inside the airport. She did not even offer a food voucher or anything for the rest of the hours that will wait for our flight. Even the free wifi in the airport is very limited. We will never book in this airline again.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Manila to Vancouver via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"hardware was so so"
Z Dong (China)
✅ Trip Verified | Melbourne to GuangZhou. I was traveled in economy class and the service was wonderful but the hardware was so so. The crew was nice and speak good English. I saw them keep cleaning the toilets and after the meal she came to the cabin and picked the litter from the floor. But the wifi was like a joke. I was told there was a limit of the passengers of economy class to access the wifi. It's not steady and speedy.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to GuangZhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Great service"
Hao Yu (China)
✅ Trip Verified | Wuhan to Rome. Great service from start to finish. The crew on the first leg were the most friendly and cheerful I've had on a flight even on a full flight and through very uncomfortable turbulence. The seats were good a little painful after 11 hours but the leg room (which is usually a major discomfort for me) was good for economy. Food was good not great but better than most.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Rome |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"A very pleasant flight"
Mingkai Lin (United States)
✅ Trip Verified | New York to Kunming via Guangzhou. A very pleasant flight. The seats were overall pretty decent and the food was not bad. The best part were the attentive and professional cabin crew. I had an issue with my screen and it was fixed immediately. Probably one of the best solo flights I have ever had. The airline has great people working for it.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New York to Kunming via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
