"paid extra attention to me"
Ziyi Jiang (China)
✅ Trip Verified | Changsha to Guangzhou.I took a bus to a distant parking position and saw a staircase. But I sprained my wrist a couple of days earlier so I was unable to carry my suitcase up. At that time, a young guy, China Southern staff member, walked over to me and helped me put the suitcase to the overhead bin. He might have told the flight attendant about my hand injury because she paid extra attention to me during the flight.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Guangzhou |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Her service was amazing"
Louie Coorey (Australia)
✅ Trip Verified | Shanghai to Guangzhou. I had a terrible experience with my flight cancelled and had trouble communicating. I was booked on a flight the next morning despite arriving 5 hours early. Then the agent stepped in and navigated me through the process of changing my flight. She managed to get me on a flight that was already 2 hours delayed. Her service was amazing as she ensured I was checked in and also rang me to advise me when my flight was finally boarding at 10PM that night.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Shanghai to Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"an excellent trip"
1 reviews L Zhao (China)
✅ Trip Verified | Guangzhou to Melbourne, an excellent trip, except there was no wifi. The aircraft is new and seat is roomy. Entertainment content is up to date, and 9 hours flight was quite quick. stewardesses are helpful and considerate, with a smile.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"extremely good service"
1 reviews Zhong Li (New Zealand)
✅ Trip Verified | Guangzhou to Auckland. Very nice welcome at check in, boarding pass issued and a brief wait and then the flight boarded early. Got to Auckland slightly ahead of schedule. Staff give extremely good service during the flight. Food is about average, seats are comfortable. IFE has great selections in different language. No frills, no fuss, great service. Highly recommended airline for international travel.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Auckland |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"excellent onboard service"
Shengfeng Li (China)
✅ Trip Verified | Urumqi to Guangzhou. Friendly crew provided excellent onboard service. I also can use WIFI during the trip, which is the most satisfying thing for me. I also appreciate ground crew professional service. I arrived at the airport late, they helped me get the boarding pass quickly and led me through the express lane to the boarding gate.
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | Urumqi to Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I’m pleased enough"
G Pan (China)
✅ Trip Verified | Guangzhou to New York on 26th August,my first time traveling abroad alone as an international student. It was a real long flight, 15 hours was too long for economy class passengers with a tight seat, a bit unworthy considering its price. I was offered 3 meals which did help. Also the inflight entertainment was impressive, I was able to pick 4 movies I was interested in. The cabin crew were nice and helpful. I was helped placing my heavy luggage into the overhead bin when boarding by one of the crew. Overall, I’m pleased enough.
| Aircraft | B777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to New York JFK |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"ground crew's professional service"
G Bing (Canada)
✅ Trip Verified | I originally booked from Dalian to Toronto via Guangzhou and Vancouver on Aug 20th, but couldn't catch up flights because flight of Dalian to Guangzhou couldn't departed on time due to heavy rain caused by typhoon at Dalian. I have to stay at airport for whole day waiting for updated status, but all flights were cancelled by the end of day due to severe weather condition. China Southern Airlines tried different route options in system to redirect my trip. Finally they booked Dalian to Toronto via Beijing on Aug 21 which was the earliest available flights I could catch up. I appreciate ground crew's professional service.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dalian to Toronto via Beijing |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lack of entertainment"
Y Xu (United Arab Emirates)
✅ Trip Verified | Shanghai to Wuhan. When I boarded the aircraft, economy seats gave plenty of space for me to rest myself comfortably. The cabin crew served kindly and were extremely responsive. However, the aircraft model was old so there was a lack of entertainment, because there wasn't wifi connection nor television. Overall, China Southern Airlines provided an enjoyable flight experience, but the only downside is the lack of modern entertainment.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shanghai to Wuhan |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience was superb"
X Yang (China)
✅ Trip Verified | Shanghai to Wuhan. The experience flying with China Southern Airlines was superb. I have to complement the quality of service that the airport lounge provides: Food, beverages, fruits and snacks. Although the aircraft was old, there is no inflight entertainment, but the flight of 2 hours was handled by a kind group of cabin crew. The seats in economy class isn't bad at all, there is plenty of space.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shanghai to Wuhan |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pleased with the trip"
1 reviews Yumeng Huang (China)
✅ Trip Verified | Guilin to Amsterdam via Beijing. It was my first time to take such a long-haul flight for tourist. The staff was very obliging, one helped me to carry my luggage and handle the transfer formalities. The connecting time of two flights was about 14 hours, so they arranged a hotel for me near the airport. I was pleased with the trip.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guilin to Amsterdam via Beijing |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
